I started by calling the activation number, and when it asked me to input my account password I forgot I had a different PIN for calling Verizon than I used through the website. So I mis-entered it twice and got put on hold for a CSR for about 10 minutes. When “Taylor” came on the line she helped me figure out I had a different password, and got that cleared up. Then she said she couldn’t activate my new phone if I still had my DX on (which I was talking to her on) and she said to hang up, power off the DX, put the sim card in the SGIII and then turn it on. I knew that wasn’t right, so I just hung up, called the activation number again with the correct password, and it activated flawlessly.
It’s sad how incompetent Verizon CSR’s are, and how inconsistent they are from one to the next.