Be aware, if you send it in to the manufacturer for repair, they will probably completely erase the phone (i.e. a factory reset). I know for a fact that HTC systematically erases every phone they receive for repair, whether or not the repair process actually requires it. This is one of the dilemmas of getting a phone with a bad charger port repaired. I am going through that right now with an HTC One (M8) that started experiencing severe charger port problems just a month out of warranty. It just happened that I had requested a new charger cord while the phone was still in warranty, so I was able to use that as the basis for obtaining a warranty replacement, but getting the new device is not the same as being able to retrieve the data off the old one. It would have been easier with a detachable battery, but no such luck. The battery is permanently enclosed in the device.