Apps are greyed out

[JaapKak]

Hi friends,

All apps on my Samsung tablet are suddenly greyed out and not usable. When I try to open them I get this message: "Cannot open this app. You do not have permission to perform this action." The tablet is company owned, has a Device Policy installed and only has 1 Google account configured.

Can someone please help me?

 

[Laura Knotek]

Have you asked the IT department at the company you work at?

 

[mustang7757]

You just get this tablet like this or its your work tablet?

 

[B. Diddy]

Welcome to Android Central! You've already tried rebooting?

I would agree with Laura Knotek -- the first people to call would be your work IT department.

 

[JaapKak]

You just get this tablet like this or its your work tablet?

It is my work tablet. It worked a few days ago perfectly.

 

[B. Diddy]

And have you spoken to your IT department yet?

 

[mustang7757]

It is my work tablet. It worked a few days ago perfectly.

I agree with B. Diddy contact your work about it

 

[JaapKak]

Have you asked the IT department at the company you work at?

They don't know it, that's why I'm here hoping someone would recognize the greyed out apps

 

[B. Diddy]

If the device is controlled by the IT department, it's a little puzzling that they can't figure it out. Can you at least ask them to reset the tablet for you, and then set it back up for you?

 

[mustang7757]

They don't know it, that's why I'm here hoping someone would recognize the greyed out apps

Unfortunately because this a work device and protected by them we can't further assist to violate there security / limits they placed on the device for the user .

 

[JaapKak]

Eventually the IT department resetted the device and of course everything is working again.

 

[mustang7757]

Glad to hear that .