Oh yea, I baby my phone for sure. I had it 12 days and it has a single crack straight across the back. I will tell anyone that will listen, there is no ding mark or anything else showing signs of being dropped. I did do some research online and seen other cases of the same thing. Thought it was a scratch, nope,friggin cracked.
Hey lethalgorman!
I don't doubt you, and I apologize if my prior post came off as dismissive or rude.
About eight years ago or so I bought a pair of glasses that had one of those composite materials for lenses. Because my needs for lens clarity are pretty rigorous, the only way I clean lenses is with a drop of Joy or Dawn (no bleach) under water, which I then use my fingers -- cleaned, of course! -- to hand-wash each lens. They are then thoroughly rinsed, and I "dry" them by way of running water across the lenses from the top frame area straight down, leaving no water drops. I will use a towel only to clean the frames of residual water. That's it, period. I'm absolutely religious about it. The glasses were never dropped, and I went out of my way not to let them brush up against anything.
Anyhow, after about four years or so, they started to develop cracks, and ultimately each lens basically split on me. They were totally out of warranty, of course, so I just took advantage of a deal that SAM's Club was running about two years ago or so and got massively upgraded scratch/break resistant lenses for dirt cheap. Needless to say, the optometrists and assistants were really surprised to see what happened.
The reason I relate this story is that I'm aware these sorts of materials can potentially crack on their own. It's just that probably 99% of the time, it only happens as a result of inflicted damage. However, in the minority, you are likely dealing with some kind of defect. So, here's what I'd suggest you do?
Take some very good photos of the top, bottom, and sides of your phone, and print them on a really good photo printer. Then, write a physical letter and mail it, once you have a useful mailing address, to Google. Plead your case, and keep your tone as civil, professional, and polite as you can, no matter how you're actually feeling about the situation. In these kinds of situations, it is
critical that the right person sees your letter and attached photos, and likewise it is critical that they feel some degree of sympathy for your situation.
In the worst case, you're out the cost of the photos, postage, and a little bit of your time.
There's no guarantees this will work, but in my experience having worked for Sony for five years and having some exposure to their national and international customer relations departments, I can tell you the old saw is true: you get more flies with honey than vinegar.
Best of luck to you!