AT&T and USPS issues.

[Gary02468]

Was there insurance on that phone through anybody like AT&T since you used their shipping label? Insurance should cover a phone proven shipped out but lost in transit.

It doesn't matter whether it was insured. That's between AT&T and the shipper. The customer's responsibility ends as soon as the phone is delivered to the shipper using AT&T's shipping label.

 

[TMavC5]

It doesn't matter whether it was insured. That's between AT&T and the shipper. The customer's responsibility ends as soon as the phone is delivered to the shipper using AT&T's shipping label.

Yup!!

 

[trucksmoveamerica#AC]

Some people have taken it to the store but you could end up in the same situation because they still have to send it out for approval.

Verizon used to let people that did online orders take their trade in to the store where they inspected the phone, and gave you a receipt for the trade in value if approved. Last time I tried that was told they don't do that anymore, have to send it in. Disappointing as I liked doing it that way, didn't have to worry about going thru this crap the OP is going thru.

 

[sweetypie31]

Re: AT&T and USPS issues.

i didn't think AT&T could get anymore disorganized. i was told to call back this week for a follow up on my case. Well to my surprise they have no case under my case number or any notes on what was explained to me on 10/08/20.now they are supposedly taking care of everything now. I'm so over AT&T and their customer service department.

 

[sweetypie31]

Re: AT&T and USPS issues.

so supposedly everything is fixed... again. i'm so happy that i love this phone because i won't be doing any trade in upgrades anytime soon. this is a for sure sign that i need to slow down on my phone habit. lol

 

[BerryBubbles]

Re: AT&T and USPS issues.

so supposedly everything is fixed... again. i'm so happy that i love this phone because i won't be doing any trade in upgrades anytime soon. this is a for sure sign that i need to slow down on my phone habit. lol

AT&T should give you some type of compensation for everything you have had to endure in trying to resolve this issue.

 

[sweetypie31]

Re: AT&T and USPS issues.

They probably won't. I'll be happy if they can just finally fix the issue .

AT&T should give you some type of compensation for everything you have had to endure in trying to resolve this issue.