AT&T Gear S2 3G Number Sync?

[Master Cole]

Disregard my question. You answered it in a previous post. Thank you.

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[MoCityTx]

I got on the phone with someone VERY knowledgeable in Advanced Wearable Tech support. The watch works using the "Call Forwarding" feature but as for NumberSync it will not due to the fact that HD Voice can't be activated because it is not an AT&T Phone. My voicemail was all screwed up and he helped fix that though! At least that is my experience after going through 4+ hours with AT&T Support before some of whom didn't even know what NumberSync was!

 

[Master Cole]

Perhaps I overlooked this but although the Gear S2 will work with any phone just as any other wearable (although the Gear S2 offers standalone mode with a separate line), number sync only works with iPhone and Galaxy S6 or S6 Edge.

I am still using my Mega 6.3 because I love the screen real estate. Because the Mega 6.3 doesn't support HD Voice, number sync can't even be activated on either device. Probable buyers please make note of this. Just because you're on the AT&T network does not mean you can purchase a Gear S2 and it work to it's fullest capability using all offered features. Your phone must support HD Voice!

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[hlanclos]

Perhaps I overlooked this but although the Gear S2 will work with any phone just as any other wearable (although the Gear S2 offers standalone mode with a separate line), number sync only works with iPhone and Galaxy S6 or S6 Edge.

I am still using my Mega 6.3 because I love the screen real estate. Because the Mega 6.3 doesn't support HD Voice, number sync can't even be activated on either device. Probable buyers please make note of this. Just because you're on the AT&T network does not mean you can purchase a Gear S2 and it work to it's fullest capability using all offered features. Your phone must support HD Voice!

Posted via the Android Central App

There are more phones than those you listed that have HD Voice. I am currently using a Note Edge and I have HD Voice and NumberSync is working fine on my phone (after several resets and so forth, but nonetheless). You would think though that when people purchase a Gear S2, due to the NumberSync capability, the AT&T rep would be able to tell them whether their phone is even compatible. Maybe we're just expecting too much from a multi-billion dollar company! Ha

 

[TB-1599]

so I just tried the number sync with my Galaxy S5. I got everything synced just fine. I made a test call to my self my phone and watch both rang. I went to decline with my watch but the call continued through to my cell. So I had to decline it there also.. So I turned off the number sync..So I don't really know the advantage of having the number sync.. without it. All calls are forwarded. I can make a call using my watch (even remotely) and my cell number still comes on on the caller ID. The only time my watch number comes up is if my cell phone is turned off. So again, I really don't understand what the advantage of having number sync.

 

[Blknight96]

so I just tried the number sync with my Galaxy S5. I got everything synced just fine. I made a test call to my self my phone and watch both rang. I went to decline with my watch but the call continued through to my cell. So I had to decline it there also.. So I turned off the number sync..So I don't really know the advantage of having the number sync.. without it. All calls are forwarded. I can make a call using my watch (even remotely) and my cell number still comes on on the caller ID. The only time my watch number comes up is if my cell phone is turned off. So again, I really don't understand what the advantage of having number sync.

It depends, because what you didn't say was the most important part. Were you in Bluetooth mode? Because to truly test it, you could've turned off your cell and then dialed your cell's number, at this point your S2 should ring. And then dial a number from your S2 to another phone and see if your cell's number is showing versus your S2's number.

 

[Christopher Garcia]

I just had an interesting time getting it all configured. My issue was the primary number on the account is not a smart phone with HD voice. This will cause the feature to not be available. The conclusion of the issue is to set up an AT&T access ID with the phone number being used and then do the normal setup.

As for NumberSync and battery testing. NumberSync seems to be working as should both ring and in standalone mode (no Bluetooth) it will ring on the watch and messages do come over. I will update later about battery life once I do have it fully running for a day. I plan to be using a Samsung Level U headset for music with it as well.

 

[Master Cole]

(Tried to delete an earlier post so I could "reply with quote." New here and learning how to reply and all. Sorry)

 

[Master Cole]

I just had an interesting time getting it all configured. My issue was the primary number on the account is not a smart phone with HD voice. This will cause the feature to not be available. The conclusion of the issue is to set up an AT&T access ID with the phone number being used and then do the normal setup.

As for NumberSync and battery testing. NumberSync seems to be working as should both ring and in standalone mode (no Bluetooth) it will ring on the watch and messages do come over. I will update later about battery life once I do have it fully running for a day. I plan to be using a Samsung Level U headset for music with it as well.

Sadly I returned the S2 yesterday because my primary device doesn't support HD voice. According to you all that must be done is set up an AT&T access ID, but with what number? My primary number or the S2's number? My main concern again is when placing calls from the S2 in standalone mode, I only want my original cell number to show and not the S2's number which is what I'm understanding number sync to do.

Posted via the Android Central App

 

[Master Cole]

It depends, because what you didn't say was the most important part. Were you in Bluetooth mode? Because to truly test it, you could've turned off your cell and then dialed your cell's number, at this point your S2 should ring. And then dial a number from your S2 to another phone and see if your cell's number is showing versus your S2's number.

That's how I understand number sync. If the cell phone is off and the S2 is in standalone mode sync activated), all calls coming in are routed the the S2 and all calls made from the S2 show your original cell number. Correct?

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[trekgraham]

What I wonder is how does the auto forwarding work? Because it forwards the text and calls. Does the phone have to stay powered on to work. Does it change any regular forwarding like voicemail (Google Voice)

 

[jaleesag88]

I cannot get Numbersync to stay connected to save my life. I keep getting a message that it's disconnected and all my messages that I try to send from the watch fail. AT&T has been 0 help with figuring this out. I even tried to get them to help me set up the Access ID and they couldn't figure that out either...

 

[Blknight96]

That's how I understand number sync. If the cell phone is off and the S2 is in standalone mode sync activated), all calls coming in are routed the the S2 and all calls made from the S2 show your original cell number. Correct?

Posted via the Android Central App

yes

 

[hzelaya]

All you have to do is chat with AT&T customer service and they will fix the issue. I had to do the same so I logged on to my account and after 10 minutes they fixed it. Doing it yourself won't fix it (I tried everything.) They set up both my line and my girl friends line so two gear s2s total.

I cannot get Numbersync to stay connected to save my life. I keep getting a message that it's disconnected and all my messages that I try to send from the watch fail. AT&T has been 0 help with figuring this out. I even tried to get them to help me set up the Access ID and they couldn't figure that out either...

 

[Master Cole]

I just had an interesting time getting it all configured. My issue was the primary number on the account is not a smart phone with HD voice. This will cause the feature to not be available. The conclusion of the issue is to set up an AT&T access ID with the phone number being used and then do the normal setup.

As for NumberSync and battery testing. NumberSync seems to be working as should both ring and in standalone mode (no Bluetooth) it will ring on the watch and messages do come over. I will update later about battery life once I do have it fully running for a day. I plan to be using a Samsung Level U headset for music with it as well.

Being that you have yours working (number sync) with a non HD voice phone, what number shows up when you place a call from the watch in standalone mode with number sync activated?

Posted via the Android Central App

 

[jaleesag88]

All you have to do is chat with AT&T customer service and they will fix the issue. I had to do the same so I logged on to my account and after 10 minutes they fixed it. Doing it yourself won't fix it (I tried everything.) They set up both my line and my girl friends line so two gear s2s total.

All it took was for them to tell me to turn on at&t message sync/back up and I've had no problems since. It took 5 reps to tell me that....

 

[TB-1599]

I was in bluetooth mode. But the thing is I should have to ignore the call from both my watch and phone...

 

[Christopher Garcia]

The primary number is what is used. Once it is set you should see the device and a link for "Activate NumberSync" or "Sync this Device." Once you see that link you will input the NumberSync code from the watch and it takes about 20 seconds.

 

[Master Cole]

The primary number is what is used. Once it is set you should see the device and a link for "Activate NumberSync" or "Sync this Device." Once you see that link you will input the NumberSync code from the watch and it takes about 20 seconds.

So that I'm sure we're on the same page, again I'm using the AT&T Samsung Galaxy Mega 6.3 SGH-i527 running 4.4.2 Kitkat. When trying to setup the S2 and number sync, this phone is the primary number on my already existing AT&T access ID. Because this device is not HD voice capable due to the OS not being Lollipop 5.1, a number sync error message pops up each time I've tried informing me of my phones incapability. And also if you're saying in fact this does actually work, when placing a call from your watch (in standalone mode) does the number from your cellphone show up instead of the watch?

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[Blknight96]

Alert:

Gear software update dealing with a few issues with NumberSync.

Now I may give NumberSync a try again, was waiting on an update.