Best Buy Finally Called and Asked Me To Return The GN

[BiNGE]

Are you allowed to expound a little on the "problem"?

I can tell you a phone sold before launch experienced little to no connectivity. I can say this can be made right without impacting the end user experience. Anyone who's previously seen that bit released across the web have already heard what can be said.

The worst part about this launch is there are so many little parts working to make it work, and any shortsighted efforts will be felt by the consumer on the edge of their seat. Patience is a virtue and I'm still waiting on the consumer ready flying car piloted by Spaceman Spiff I sketch daily on the white spaces of my memo pad.

 

[dubya.t]

I finally got a call from the best buy that sold me my Galaxy Nexus asking me to take it back since they weren't supposed to sell it due to a "Software problem".

Needless to say I'm torn on what to do.

just saw this sorry to lose a fellow member!

anyways at this point do to my buggy/lemon phone I would consider it, but tought to be empathetic here honestly it is for anyone. There's 3 people I know of who really know how hard of a decision it is. (please dont freak out people i said "Who I know of.." im sure there are others)

 

[tony bag o donuts]

This whole launch is so weird. I've never heard of a company calling someone to return something they bought even if there was something wrong with it. If someone's job is on the line I'd probably take it back.

Their jobs are on the line.
In Bethlehem, PA the Best Buy Mobile Manager got a call from someone in Kansas asking if any were in stock. Then the reports came in and the employees that have sold the device will be getting into trouble and that store can be suspended from selling Verizon products.

 

[dubya.t]

They asked you to take it back. Now you have an obligation to do so. I would do it. There is NO downside to returning it, but for the loss of use of it for a few days.

WHAT A

 

[wheezy]

I like the $1000 gift card idea. I bet they would do it. I think jmartinbsu hit the nail on the head.

 

[Landshark]

Has nothing to do with common courtesy or decency...Verizon caught Best Buy opening up the cookie jar and handing out cookies...and Best Buy got its hand slapped for it...Now Best Buy is trying to put the half eaten cookies back into the cookie jar so it can act like it was a good boy.

BB didn't open up the cookie jar, a few select employees opened up the cookie jar. I'm not defending the BB company, just the uninformed BB employees who were taken advantage of and duped into selling the phone by people who knew the employees shouldn't have sold the phone. The OP should show the BB employee some common courtesy and decency and return the phone to help the employee save face and hopefully get out of some hot water.

 

[Droid800]

I can tell you a phone sold before launch experienced little to no connectivity. I can say this can be made right without impacting the end user experience. Anyone who's previously seen that bit released across the web have already heard what can be said.

The worst part about this launch is there are so many little parts working to make it work, and any shortsighted efforts will be felt by the consumer on the edge of their seat. Patience is a virtue and I'm still waiting on the consumer ready flying car piloted by Spaceman Spiff I sketch daily on the white spaces of my memo pad.

The updates that they have put together in 4.0.2 and 4.1 fix the connectivity problems. We know that much from testers and leaks. As far as I know, none of the people that got one early have gotten any updates.

 

[davey11]

just saw this sorry to lose a fellow member!

anyways at this point do to my buggy/lemon phone I would consider it, but tought to be empathetic here honestly it is for anyone. There's 3 people I know of who really know how hard of a decision it is. (please dont freak out people i said "Who I know of.." im sure there are others)

They haven't called you I'm assuming.
You would think if one BB wants it back, all of them do.

 

[wardfunk]

To me the best deal would be to get either a free rezound or razr to hold you over until the nexus is released, a best buy gift card ($100 sounds reasonable, but don't be afraid to go for a little more), and a free, off-contract nexus whenever it is finally released to the masses. if you really want to push it, ask for some free accessories.

Now, this is just my moral self speaking, but I would ask that the Best Buy employee who sold the phone to you not be reprimanded (unless you feel it was explicitly his fault for selling you the phone early, in which case he should probably have been fired a while ago anyway) In reality it was most likely the result of best buy not having their together, and not the fault of the employee.

 

[VAVA Mk2]

Don't do it! It's a trap!

http://s3.amazonaws.com/kym-assets/photos/images/original/000/001/384/Atrapitis.gif

 

[dubya.t]

They haven't called you I'm assuming.
You would think if one BB wants it back, all of them do.

Not yet.

decided it would cost them $799 + upgrade price on launch day. Done!

 

[Poopai]

BB didn't open up the cookie jar, a few select employees opened up the cookie jar. I'm not defending the BB company, just the uninformed BB employees who were taken advantage of and duped into selling the phone by people who knew the employees shouldn't have sold the phone. The OP should show the BB employee some common courtesy and decency and return the phone to help the employee save face and hopefully get out of some hot water.

It was a kindness to dupe the employees into selling the phone. Now going forward they will be more careful and be better employees, thus increasing BB's efficiency and success, and thus giving the duped BB employees a greater chance at moving up the ranks at the company. To give the phone back would be to lessen the benefit of this kindness to BB and its employees, as they might think they can escape what they have done and may make the same mistake again.

 

[Wicket]

you are definitely under no obligation to return the phone since you legally purchased it, the mistake is all on them. But I'd suggest as many others have at trying for some kind of compensation.. a "sorry we messed up and wasted your time and emotions" type thing. Just be reasonable and mature about it vs demanding something or asking for unreasonable things cause they'll just laugh at you.. of course that's when you walk back out with the device and they all lose their jobs and BB gets smacked with big ol' fines from Verizon.
Anyways, think this is the best route IMHO. Even a $50 gift card would be nice to have for when the phone really does come out and you also remove the risk of the phone getting blacklisted or something similar. As far as any legal actions go I wouldn't worry, it would cost far more than the phone does for either BB or Verizon to come after you. At least you had it for a little while and that's more than me!

 

[cmarks03]

Nobody asked for it, but here's my $.02. Fair warning: if you have a phobia to religious stuff, just skip the next paragraph.

If your conscience can live with the consequences of keeping the phone you purchased, then keep it. But it is on your conscience/soul not only your consequences, but also the consequences for all involved (i.e. reprimands, etc. for BB employees, etc), and you will answer on the day of your judgement by your God.

IANAL, but I don't know that VZW can legally block a device that can function just fine on their network. Look for the Carterfone decision in which the US Supreme Court ruled that any device that will not cause harm to the telecommunications network must be allowed to be connected to said network. The fact that the phone has already passed through the FCC is enough (to me at least) to show that it will not cause harm to the network and other devices that use it (based on reading the little FCC approval sticker/disclaimer that comes with electronics). After a quick reading of the Carterfone article on Wikipedia, it doesn't appear that anyone has actually taken any cellular provider to the SCOTUS trying to apply that decision though, so it would be (in theory) new legal territory. Also network neutrality principles may apply if it's using certain spectrum which have special neutrality requirements attached as condition of the sale.

I could also conceivably see a charge of receiving stolen property if somewhere in the contract between BB and VZW it says that the product is property of VZW until the phone is released to the public for sale and is only placed in a BB store for safe keeping/expedience on release day. At that point BB technically sold you a product that wasn't theirs to sell.

Again, I am NOT a lawyer (and I don't play one on TV), and I didn't stay at a Holiday Inn Express last night. I'm just a humble engineer who likes reading about technology and tech history and theorizing...

 

[Merc25]

BB didn't open up the cookie jar, a few select employees opened up the cookie jar. I'm not defending the BB company, just the uninformed BB employees who were taken advantage of and duped into selling the phone by people who knew the employees shouldn't have sold the phone. The OP should show the BB employee some common courtesy and decency and return the phone to help the employee save face and hopefully get out of some hot water.

Oh come on...It is BB's responsibility to inform/train their employees of proper protocols/procedures to follow when selling a product. Its the employees responsibility to BB to properly follow those procedures...which I doubt means manually overriding the purchasing system.

He did not dupe or take advantage of anybody...he asked for a product and was provided it. It is not his responsibility to tell a store employee if he can or cant sell an item...so therefore it is impossible for him to dupe/take advantage of anything.

In fact the only person who "took advantage" of anything in this scenario is the BB employee who used a flaw in the system to enable him to make a sale the system had specifically locked out.

 

[Poopai]

If your conscience can live with the consequences of keeping the phone you purchased, then keep it. But it is on your conscience/soul not only your consequences, but also the consequences for all involved (i.e. reprimands, etc. for BB employees, etc), and you will answer on the day of your judgement by your God.

That would only be a problem if accepting Jesus didn't get you out of everything you've done, and if you didn't have original sin to begin with. He could murder 1000 children and be just as damned as the day he was born.

 

[Quis89]

They asked you to take it back. Now you have an obligation to do so. I would do it. There is NO downside to returning it, but for the loss of use of it for a few days.

I dont see how he's obligated to do anything...

 

[Phadunkin]

if you havent already [cant be annoyed to read through 20 pages] let us know what happens.

if it was me.. i would definitely go face to face to the store.. keep my phone in my car.. and go from there.



this is so epic though.. what an adrenaline rush.. must be nice. it's like a scene from an Oceans Eleven type movie.

 

[Quis89]

Nobody asked for it, but here's my $.02. Fair warning: if you have a phobia to religious stuff, just skip the next paragraph.

If your conscience can live with the consequences of keeping the phone you purchased, then keep it. But it is on your conscience/soul not only your consequences, but also the consequences for all involved (i.e. reprimands, etc. for BB employees, etc), and you will answer on the day of your judgement by your God.

IANAL, but I don't know that VZW can legally block a device that can function just fine on their network. Look for the Carterfone decision in which the US Supreme Court ruled that any device that will not cause harm to the telecommunications network must be allowed to be connected to said netwoiork. The fact that the phone has already passed through the FCC is enough (to me at least) to show that it will not cause harm to the network and other devices that use it (based on reading the little FCC approval sticker/disclaimer that comes with electronics). After a quick reading of the Carterfone article on Wikipedia, it doesn't appear that anyone has actually taken any cellular provider to the SCOTUS trying to apply that decision though, so it would be (in theory) new legal territory. Also network neutrality principles may apply if it's using certain spectrum which have special neutrality requirements attached as condition of the sale.

I could also conceivably see a charge of receiving stolen property if somewhere in the contract between BB and VZW it says that the product is property of VZW until the phone is released to the public for sale and is only placed in a BB store for safe keeping/expedience on release day. At that point BB technically sold you a product that wasn't theirs to sell.

Again, I am NOT a lawyer (and I don't play one on TV), and I didn't stay at a Holiday Inn Express last night. I'm just a humble engineer who likes reading about technology and tech history and theorizing...

Did you really just throw the bible at him when he did nothing wrong??

 

[st0ic_1]

That would only be a problem if accepting Jesus didn't get you out of everything you've done, and if you didn't have original sin to begin with. He could murder 1000 children and be just as damned as the day he was born.

Lol.. now this is going to turn into a religious debate.