Biometrics update rolling out

[CWinkler]

That's called passing the buck. I'm surprised they didn't tell you to send the phone in, or you have to return it for a refund and reorder one. US Cellular isn't going to be able to fix it, but maybe they will exchange it

I'm thinking I might try a FDR before going to my USC store (can't go until tomorrow anyway). Used SmartSwitch to just do a full backup of my phone in preparation. Seems drastic, but nothing else seems to work.

 

[jhimmel]

Just got off a chat with Samsung support, and tried installing in Safe Mode. Still unable to install the update. Support suggested going to my US Cellular store for help. Not sure what they're going to be able to do

Absolutely nothing. He was just getting you off his line because he had nothing.

 

[CWinkler]

Absolutely nothing. He was just getting you off his line because he had nothing.

Talked to US Cellular support, and sounds like a FDR is in my future. If that fails then need to return phone for a replacement. Had issues with my S7 and was on 4th phone. Really didn't want to do this on my S10+

 

[trucksmoveamerica#AC]

Talked to US Cellular support, and sounds like a FDR is in my future. If that fails then need to return phone for a replacement. Had issues with my S7 and was on 4th phone. Really didn't want to do this on my S10+

Your carrier will always tell you to do a FDR on things like this before they do anything, and they now can see when your last FDR was, so you can't even lie about doing one now.

 

[Rodawg71]

Just got mine...on AT&T

 

[felloffthetruck]

Same here - Galaxy store just showed three updates. Was already hoping but then all three were for Bixby. Yay.

Same deal here, 3 Bixby updates and nothing else. :-\

 

[jlangner]

Same here, just the 3 Bixby updates.

 

[jhimmel]

Talked to US Cellular support, and sounds like a FDR is in my future. If that fails then need to return phone for a replacement. Had issues with my S7 and was on 4th phone. Really didn't want to do this on my S10+

I feel for you. It's a frustrating place to be when you need to turn to Samsung or your carrier for an issue like this. Typically, neither is a painless process.

 

[jbjtkbw007]

I'm on Spectrum Mobile and I got mine yesterday. No checking. Just popped up during the day. Also go the major 500Mb update a few days ago.

 

[felloffthetruck]

I'm going to wear out the Galaxy Store checking for this update.

 

[LordAndroid]

My update came in around 2am last night

 

[felloffthetruck]

Anyone with a Verizon phone received this update yet?

 

[bhatech]

Anyone with a Verizon phone received this update yet?

I'm on US unlocked model with Verizon sim, haven't received it yet. On Reddit I have seen people with US unlocked model receive it. I'm not sure if it's based on what carrier you are on. But who knows what algorithm they are using for their staggered update.

 

[Sapient]

I got mine last night. The FPS is working well. But, I know I have good days and days when it is terrible, so I'll wait a week before forming a real opinion.

 

[WizeGuyDezignz]

OK, so deleting my fingerprint data and adding it back after the update has definitely helped. I recommend doing that for sure.

 

[Rose4uKY]

Same here - Galaxy store just showed three updates. Was already hoping but then all three were for Bixby. Yay.

Mine were all Bixby too yesterday when I looked.

 

[Vinman911]

On Verizon, still have not received the notification to update yet.

 

[ABOSWORTH007]

OK, so deleting my fingerprint data and adding it back after the update has definitely helped. I recommend doing that for sure.

Wow, no kidding. I just deleted and re-added my fingerprint and it is noticiably faster. Mine was working well before but it's even better now. +1 for deleting and re-adding your fingerprint aftet the update. I didn't really notice a difference until I did that.

 

[felloffthetruck]

Just wish I could get the update.

 

[mustang7757]

Just wish I could get the update.

Not even a update through GALAXY app store they can get to every phone lol. Very strange why this is sporadic.