Broke my Note 5

[Oscar Maradiaga]

So this morning my phone fell out of my pocket. Lands right on the cement floor completely cracking the backside pf my note 5. Very disappointed. I do have asurion insurance but now will i get a New Note 5 or will it be phone started having hiccups i guess the bac cracking has causes it bugs. So anyone have to do this let me know I filed my claim today. So will it be new or refurbished ??

 

[Cl3arCh0ice]

From what i know..It can be either or. It just depends what they have in stock at the time. If they don't have a refurb then it will be new

 

[Phillip Pugh]

I think it all depends what's in Stock at that time. Most of the refurbished one are like new condition. Now get that case asap

Posted via the Android Central App

 

[speedfreek64]

I'm on Verizon & broke my back glass after having the phone for 4 days. I was so pissed! Anyway, I also had insurance but Verizon couldn't guarantee a new replacement and I wouldn't accept a "like new replacement" since mine was only 4 days old so I contacted Samsung and sent it for repair. Cost something like $72 with shipping. The turnaround time was a bit longer than promised but I got my phone back in perfect condition.

Posted via Android Central App

 

[dpham00]

I'm on Verizon & broke my back glass after having the phone for 4 days. I was so pissed! Anyway, I also had insurance but Verizon couldn't guarantee a new replacement and I wouldn't accept a "like new replacement" since mine was only 4 days old so I contacted Samsung and sent it for repair. Cost something like $72 with shipping. The turnaround time was a bit longer than promised but I got my phone back in perfect condition.

Posted via Android Central App

If you need quicker turn around then you can drop it off at a Samsung site in person...

 

[Mark Valentine]

Asurion will send you a refurbished n5. It will not include any accessories. Just the phone minus the s-pen. Ive received multiple Samsung devices that looked like they were brand new though.

 

[mallomar]

How does Asurion work? Is there a huge deductible?

 

[Gary02468]

Sorry for your troubles. Out of curiosity, how did the phone fall out of your pocket? Was it a shirt or jacket pocket rather than pants? Was the pocket too loose or too shallow? Was the phone only partially inserted in the pocket?

 

[Android Curious]

And did you have a case on the phone? If so, which one?

 

[Oscar Maradiaga]

sadly I was wearing sweatpants and I had no case on the Phone. I was getting into the car so when I went to sit down it slipped out. I can tell it hit a corner instead of falling flat on its back. but If ASURION is going to send me a refurbished I don't want something refurbished. I will immediately call them and send them back any phone that I receive that's refurbished I'd rather get the Back glass fixed at a Samsung store then get a mere Refurbished phone. ALSO the deductible is 200.00 and the last thing I'm going to do is settle on a refurbished phone.

 

[Oscar Maradiaga]

no case on the phone I hate cases but will look into getting a good case

 

[Oscar Maradiaga]

Thank you so much for this I'm going to call Asurion and cancel the order not paying 200 for a cracked back

 

[Ed Briggs]

no case on the phone I hate cases but will look into getting a good case

I hate breaking my phone more than having a case. Almost everyone I know that doesn't use a case has a cracked phone. <shakes head>

 

[TheLastPanda]

If you purchased with your credit card you might be able to use purchase protection feature to get it fixed. Just a fyi

 

[sjgoten6]

Yeah if just the back is cracked no need to worry about insurance if you're gonna put a case on. You won't see the Crack anyway

Posted via the Android Central App

 

[kj11]

For the people that have insurance and "won't accept" a refurbished phone.... Don't you know how insurance works before you sign up? You don't like it, don't drop your phone, simple as that.

 

[boogas8]

no case on the phone I hate cases but will look into getting a good case

Out if curiosity.... why is there a Note case in your pic then? You can also see the pattern on the phone.

 

[Gary02468]

I hate breaking my phone more than having a case. Almost everyone I know that doesn't use a case has a cracked phone

I've never used a case or screen protector or insurance, and have never cracked a phone or had a phone be ineligible for an AT&T Next trade-in.

In almost every instance I read of where someone has broken a phone, they were doing something that I would regard as obviously too risky (such as keeping a phone in sweatpants pockets while leaving or entering a car).

 

[Mst99]

You can always replace the back glass yourself. I've replaced a bunch of glass on the S3 and s5. I would think since it's the back glass, it's even easier because you don't have to worry about the digitizer. Basically a hair dryer, replacement glass, guitar pick, razor blade, and 3m double side tape. Lots of video on YouTube to help you out. Jerryrigeverything is a YouTuber that has really good videos. Good luck. And get a case on that thing!

 

[Oscar Maradiaga]

Sadly that was after I broke it i wont risk it again so time for a case