Can I Exchange My Note 7 When The New One Arrives...

[Bartone]

... or must I return it before the new one arives, and get a loner?

 

[Strong_Genetics]

... or must I return it before the new one arives, and get a loner?

You can wait...I am also still using my note 7 until new ones arrive... Here are the official options

 

[neo999]

Not sure where you got your phone, but I was told by the Samsung guy at Best Buy that I can hold onto this Note 7 until new stock arrives. Depends on your comfort level I guess. They also told me they won't be doing "loaner" phones like they said originally.

 

[Blues Fan]

Wow they said this week again. I hope it's true! However I doubt my only tmobile store will have them so soon. I'll have to drive 40 miles probably.

 

[Gunny Fitz]

This comment here makes perfect sense, and I truly wish to believe it - However, Ive also read in here that one had to actually give up their Note 7 and WAIT until they got a replacement one in from Samsung for them! That is total BS and how is that good Customer Service?

To simply place your name and info on a contact / wait list, and hold onto the Note 7 you have now until it comes in, would be a perfect world. Has any Best Buy customer with this scenario had to actually turn theirs in - or been allowed to hold onto it? Someone PLEASE clear this up for us??

Gunny