Can't update or download apps

[HangryAf]

Hey guys, new user here
Since yesterday I realized I couldn't play music on my phone anymore and couldn't download any apps. It wont load anything or update anything. My wifi is fine I presume since all other apps work fine.

I've done basically everything to clearing cache and data, rebooting, tempering with mobile data (not a tech person)...
Uninstalled Google play store from setting and now it won't reinstall. It's stuck completing setup since this morning....

Help. Idk what do. I'm stupid.

 

[B. Diddy]

Welcome to Android Central! Which phone?

Don't call yourself stupid. There are lots of obscure things that can happen with any smartphone, and no one should be expected to understand all of them.

 

[mustang7757]

Hi, welcome to AC forums!
You tried on data to download?
Have you tried forced stop Google play and try again?

Hey guys, new user here
Since yesterday I realized I couldn't play music on my phone anymore and couldn't download any apps. It wont load anything or update anything. My wifi is fine I presume since all other apps work fine.

I've done basically everything to clearing cache and data, rebooting, tempering with mobile data (not a tech person)...
Uninstalled Google play store from setting and now it won't reinstall. It's stuck completing setup since this morning....

Help. Idk what do. I'm stupid.

 

[HangryAf]

Haha thank you. I have the Samsung a20.

 

[HangryAf]

I have tried force stop. It didnt work unfortunately.
Downloading through data should work idk. It's when using my home wifi that everything I mentioned occurs.

 

[mustang7757]

I have tried force stop. It didnt work unfortunately.
Downloading through data should work idk. It's when using my home wifi that everything I mentioned occurs.

Then you should reboot your router or look to replace it .

 

[B. Diddy]

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-40502

 

[HangryAf]

Thanks for the recommendations. Sadly, both rebooting router and wiping cache partition did not work.

 

[B. Diddy]

Go to Settings>Apps, select the Play Store, and clear its app cache/data again. Also, in Settings>App, tap Menu>Show System and select Download Manager, and clear its app cache/data. Now see if it works.

 

[mustang7757]

Thanks for the recommendations. Sadly, both rebooting router and wiping cache partition did not work.

It only happens on your home wifi though?

 

[HangryAf]

Hey, I've tried clearing data and cache still hasn't change my problem.

 

[HangryAf]

Yes. I believe only through my wifi. All other apps like youtube, social media, and games are still working smoothly. It's just the Google service wont allow me to download or update anything, if that makes sense.

 

[mustang7757]

Hey, I've tried clearing data and cache still hasn't change my problem.

I'll give you 2 other options to try if they don't work most likely your router.

Reset network in phone settings
Reset app preference in phone settings
Let me know how that goes

 

[HangryAf]

Yeah... nothings working

 

[mustang7757]

Yeah... nothings working

Looks like your router..

 

[methodman89]

Forget the Wi-Fi network from the phone. Clear the cache partition and reboot. Rescan for available networks. Join yours. Good luck

 

[HangryAf]

Thanks for the help but nothing has worked for me. Looking into my router currently. Smh

 

[mustang7757]

Thanks for the help but nothing has worked for me. Looking into my router currently. Smh

Everything leads to your home wifi router

 

[HangryAf]

Hey. My problem has been fixed. My router was the issue. Thank you very much for your help!!

 

[mustang7757]

Hey. My problem has been fixed. My router was the issue. Thank you very much for your help!!

That's great! Happy to hear that .