connecting to pc

[matt coopey]

cannot access folders on moto g when connected as media device?

connects fine as camera.

want to access 'ringtones' to use mp3 as ringtone, but will not show folders?

any ideas?

ps. we have 3 other moto g's which connect fine?

 

[Golfdriver97]

Have you installed Moto drivers for your PC?

 

[matt coopey]

Yes......as stated we have other moto g's which connect fine to same pc?

 

[matt coopey]

Any Ideas anyone?