djlee0314
Well-known member
Re: Formal recall being announced by CPSC today at 4:15
Directly from the CPSC - Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards | CPSC.gov
*According to statement below we should be able to swap for new Note 7s*
Description
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US or call Samsung toll-free at 844-365-6197.
Incidents/Injuries
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Remedy
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US for more details.
Carrier/Retailer
Phone
Web
AT&T
1-800-331-0500
https://forums.androidcentral.com/e.../https://www.att.com/esupport/&token=LTagUBX2
Best Buy
1-888-237-7289
Galaxy Note7 Information - Best Buy
Sprint
1-888-211-4727
News Releases | Sprint Newsroom
T-Mobile
1-844-275-9309
https://forums.androidcentral.com/e...amsung-galaxy-note7-recall%233&token=UgzR2ayO
U.S. Cellular
1-888-944-9400
https://forums.androidcentral.com/e...tps://www.uscellular.com/about&token=JXWXsSxY
Verizon
1-800-922-0204
https://forums.androidcentral.com/e...//www.verizon.com/smartphones/&token=hpnG6liL
Sold at
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US and other websites from August 2016 through September 2016 for between $850 and $890.
Manufacturer(s)
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Manufactured in
South Korea and China
Directly from the CPSC - Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards | CPSC.gov
*According to statement below we should be able to swap for new Note 7s*
Description
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US or call Samsung toll-free at 844-365-6197.
Incidents/Injuries
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Remedy
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US for more details.
Carrier/Retailer
Phone
Web
AT&T
1-800-331-0500
https://forums.androidcentral.com/e.../https://www.att.com/esupport/&token=LTagUBX2
Best Buy
1-888-237-7289
Galaxy Note7 Information - Best Buy
Sprint
1-888-211-4727
News Releases | Sprint Newsroom
T-Mobile
1-844-275-9309
https://forums.androidcentral.com/e...amsung-galaxy-note7-recall%233&token=UgzR2ayO
U.S. Cellular
1-888-944-9400
https://forums.androidcentral.com/e...tps://www.uscellular.com/about&token=JXWXsSxY
Verizon
1-800-922-0204
https://forums.androidcentral.com/e...//www.verizon.com/smartphones/&token=hpnG6liL
Sold at
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at Electronics & Appliances: Tablets, Smartphones, TVs | Samsung US and other websites from August 2016 through September 2016 for between $850 and $890.
Manufacturer(s)
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Manufactured in
South Korea and China