Data connectivity issues - stuck in 1x

[French]

I have some concerns out of the gate with the reception on this phone...can we have a sticky with issues/concerns?

 

[Kevin OQuinn]

When they start popping up we will.

Sent from my myTouch 4G

 

[French]

For the record I am experiencing an issue with connection. I have my Droid X and Thunderbolt side-by-side and Droid X has a 3G connection, Thunderbolt has a 1X connection, and according to Verizon coverage maps I'm in a full blow 4G area. I haven't seen 4G come up at all on the phone.

ETA: Did anyone else have VZW tell you not to do the *228 roaming update? I was told it would do something to the SIM card.

 

[krazy]

ETA: Did anyone else have VZW tell you not to do the *228 roaming update? I was told it would do something to the SIM card.

No, but good to know. I'll call later to see if I get the same answer.

 

[azdmelani]

For the record I am experiencing an issue with connection. I have my Droid X and Thunderbolt side-by-side and Droid X has a 3G connection, Thunderbolt has a 1X connection, and according to Verizon coverage maps I'm in a full blow 4G area. I haven't seen 4G come up at all on the phone.

ETA: Did anyone else have VZW tell you not to do the *228 roaming update? I was told it would do something to the SIM card.

Ditto. I am in NYC.
There was no *228, the sim card automatically updated.
I am on the phone with CS about this, they are filling out a trouble ticket for me.

 

[French]

Ditto. I am in NYC.
There was no *228, the sim card automatically updated.
I am on the phone with CS about this, they are filling out a trouble ticket for me.

Thanks...I'm on a conference call so can't call til 11:00. I hope this isn't a hardware (phone) issue...then again, I also hope it isn't a region issue.

What are they suggesting, if anything? Have they tried to have you reprogram the phone? I was buying mine at the same time another lady was getting hers and hers programmed in half the time it took mine (started at the same time).

 

[azdmelani]

Thanks...I'm on a conference call so can't call til 11:00. I hope this isn't a hardware (phone) issue...then again, I also hope it isn't a region issue.

What are they suggesting, if anything? Have they tried to have you reprogram the phone? I was buying mine at the same time another lady was getting hers and hers programmed in half the time it took mine (started at the same time).

Nope, havent tried to reprogram yet... did a battery pull also. I dont get why I dont have at least 3G

 

[RkyMtnHigh]

Ours at work don't have 3G either. They are roaming.

 

[French]

Interesting...if you remove the SIM card you get no data at all. I thought 3G was a radio and 4G was the SIM....

 

[Guntherm]

Interesting...if you remove the SIM card you get no data at all. I thought 3G was a radio and 4G was the SIM....

true data is 4G only. However it all is run via the Sim now witht these phones.

About the *228. Mine wouldn't get put into system correctly and 4G running until they did *228 several times to get the PRL to update. Once the PRL updated, mine worked perfect.

Interesting that it is stated to not do that...

 

[lemmegetatthat]

Nope, havent tried to reprogram yet... did a battery pull also. I dont get why I dont have at least 3G

battery pull???????????

noooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!!!!!

this is why I left blackberry!!!!

 

[French]

true data is 4G only. However it all is run via the Sim now witht these phones.

About the *228. Mine wouldn't get put into system correctly and 4G running until they did *228 several times to get the PRL to update. Once the PRL updated, mine worked perfect.

Interesting that it is stated to not do that...

I CAN'T do *228...it dumps it without connecting.

 

[tekhna]

Battery battery battery.

 

[Guntherm]

I CAN'T do *228...it dumps it without connecting.

Mine did as well the first few times. I watched my sale person very closely. He was tryign mine before Verizon system had registered my 4G Sim card in system, once it was, the *228 did it's thing correctly.

Durignthe process the manager even told others to hold off doing the *228, becuase felt way to many were hittign it at once. (I don't beleive that myself)

 

[Sploinkin]

Battery battery battery.

Beetlejuice Beetlejuice Beetlejuice? I don't get it, are you summoning a battery?

 

[azdmelani]

battery pull???????????

noooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!!!!!

this is why I left blackberry!!!!

lol i know! I dont ever do it on my fascinate

 

[jsublime]

I have no data connection. Cannot send messages or connect to Internet. Calls work fine on 4G and 3G. purchased at bb, they were pretty clueless this morning.

 

[Cory Streater]

I have some concerns out of the gate with the reception on this phone...can we have a sticky with issues/concerns?

Changed the title of the thread to reflect your problem. If you discover another unique problem either start a new thread about it or look for an existing one. We'll figure the stickies out

 

[azdmelani]

my phone just updated to 3G. Only one more G to go. anyone else?

annnnnd now back to 1X

 

[VideoEngineerAJS]

my phone just updated to 3G. Only one more G to go. anyone else?

I just did a more realistic web based speed test and I got...

30.75Mb down
2.83Mb up