Diagonal strip visible with silver S21U, normal?

[Cool Jeff]

Ok
So I passed again this morning, this time they took their time as they saw the email, the technician agreed he can see the line but because the light was blueish (neon) the line was not easily visible at all angle, he took photos and will send Samsung Levant an email, the expected answer would be on Monday or Tuesday
Back home I took myself photos with a tungsten light, the line was visible on all angle in my photos, I sent the photos to Samsung Levant and said what happened at the service center and that I am sending these photos as added proof.
Wait and see

 

[mustang7757]

Ok , so wait and see now .

 

[iloz]

I do have the silver version Ultra but do not see what your latest photos show.

 

[Cool Jeff]

I got a call today from the service center, they said they can change the back only, no swap with a new one! They claimed that at both Samsung Levant (Jordan) and Lebanon all the silver units they checked to compare have the same thing.
I didn't accept to change only the back, specially that the technician told me that the result will be the same

 

[Morty2264]

Updates:
I went to both showroom and after sales of Samsung, I asked salesman and technicians about it , they said it's perfectly normal and that there was the same line in the other corners too if I reverse the phone, I indeed saw them but less easily than the upper one, they said that these are by design to reinforce the case to avoid bending. These are showing with the silver edition because it's just more shiny and transparent than the black, and that some models will have a line more apparent than another. Some people won't notice them at all also because of the light, a warm light will make them more obvious than cold

Wow! I've never heard of that before - and it's very interesting, to boot! Weird that you're getting multiple responses as to what is happening. Please keep us posted. Unfair that you can't get a replacement with a new device!

 

[mustang7757]

I got a call today from the service center, they said they can change the back only, no swap with a new one! They claimed that at both Samsung Levant (Jordan) and Lebanon all the silver units they checked to compare have the same thing.
I didn't accept to change only the back, specially that the technician told me that the result will be the same

I would just leave it the way it is

 

[Cool Jeff]

I would just leave it the way it is

Yes I tried everything I could, I guess there are several factories for the s21 ultra, one of them has a different paint finish perhaps. Anyway it's not a big deal, I can live with that, it was more for a future resale matter, but if it's not recognised as a defect then it's not

 

[mustang7757]

Yes I tried everything I could, I guess there are several factories for the s21 ultra, one of them has a different paint finish perhaps. Anyway it's not a big deal, I can live with that, it was more for a future resale matter, but if it's not recognised as a defect then it's not

It's possible like you say different factories and paint finish , so if they not willing to swap out devices then I keep the current one unless it was major flaw you no choice and let them fix it .