Discount for Note 7 owners

[Blues Fan]

I would like to clarify something I left out of my last post. I would agree Samsung is doing a good job if they offered half off without the need of a trade, if this was indeed purely a gesture of good will. But by alienating those that do not have a phone to trade in (as many are pointing out), they are dropping the ball. At this point, it's no different than any other trade in deal, only with a higher value. Former N7 user with a trade, here's a special deal. Former N7 user with no trade, here's the door.

I'm also disgruntled at Verizon, and other carriers if applicable, for misleading people and changing their terms on trades right as this hit. I've seen a few claims of "You should have done your research" before doing a recall exchange or whatever when turning in the N7. Well I did do the best research I could from the conflicting info put out, got a claim through a Verizon rep saying I could exchange the S7E later, but now seeing their fine print requiring full payoff. So they too should have to step up for their part in this mess.

I already posted a screenshot from that convo with Verizon. I plan to follow up with them when I get the chance, but I feel I'm going to have a fight on my hands. None of this would be near the issue it is now if Samsung and the carriers had a firm, easily accessed plan of action. Even if it was a bad plan, it still would have been something to make an informed decision on.

This is why I buy my phones outright. If I don't got the money then no new toy for me.

Don't feel bad. If you have read my post during the Note 7 debacle it took me over 3 months to get my refund from Tmobile due to the store not processing it properly, then going back to the store and they said they couldn't fix it. Then to the Tforce and the 800 reps who kept giving me excuses to just wait. I was ready to go to the local media and attorney general on them when I tried another Tforce rep one last time and they got on the ball and got me my refund back onto my card within 3 days.

I'd rather shop for a new car than deal with these phone companies. That's one good thing about buying from Best Buy, Amazon, Samsung.com (assuming it goes well) is that I don't have to deal with inept sales people looking to make a fast buck on you.

 

[SpaceJamzz]

From an AT&T Customer "You are Correct Sir!" about the AT&T portion anyway.

what are the issues? visual voicemail? anything else?

 

[nizmoz]

From an AT&T Customer "You are Correct Sir!" about the AT&T portion anyway.

Per what I read on the s8 area volte does not work properly on unlocked versions. Wifi, volte, and hd voice.

https://forums.att.com/t5/Data-Messaging-Features-Internet/Unlocked-s8/td-p/5178165

Many threads like this.

 

[dpham00]

Well said, I am angry with vzw as well, they told me I can't upgrade until I pay off my s7e completely. I said this wasn't made clear to me at the time of getting into the s7e and they said it wasn't clear to them either and that no one knew how this would work out. What kind of answer is this? So it is clear now that I am stuck paying back a phone I didn't want in the first place. This is a raw deal. What if I requested my original phone back that I traded in to get the note7? What would they have done? That phone was in immaculate working condition as are all my phones. Thinking back thats what I should have done. But knowing vzw they would have sent me a refurbished model of the phone I traded in.

I have always said to get things in writing. It's easy to argue now if you have it in writing. And as soon as things look iffy... I would definitely would have asked for things in writing....

But even if you didn't, i would still file a claim with the bbb and state ag. There's a chance that they would give you something.


Also, i think of Verizon sales people like used car salesman.... Don't trust anything they say unless it's in writing. I have been given wrong information by Verizon reps many many times

 

[wnyjackson]

I have always said to get things in writing. It's easy to argue now if you have it in writing. And as soon as things look iffy... I would definitely would have asked for things in writing....

But even if you didn't, i would still file a claim with the bbb and state ag. There's a chance that they would give you something.


Also, i think of Verizon sales people like used car salesman.... Don't trust anything they say unless it's in writing. I have been given wrong information by Verizon reps many many times

Yes. Good advice. I should have done things differently. I may file with the bbb that's a good idea.

 

[dpham00]

I would like to clarify something I left out of my last post. I would agree Samsung is doing a good job if they offered half off without the need of a trade, if this was indeed purely a gesture of good will. But by alienating those that do not have a phone to trade in (as many are pointing out), they are dropping the ball. At this point, it's no different than any other trade in deal, only with a higher value. Former N7 user with a trade, here's a special deal. Former N7 user with no trade, here's the door.

I'm also disgruntled at Verizon, and other carriers if applicable, for misleading people and changing their terms on trades right as this hit. I've seen a few claims of "You should have done your research" before doing a recall exchange or whatever when turning in the N7. Well I did do the best research I could from the conflicting info put out, got a claim through a Verizon rep saying I could exchange the S7E later, but now seeing their fine print requiring full payoff. So they too should have to step up for their part in this mess.

I already posted a screenshot from that convo with Verizon. I plan to follow up with them when I get the chance, but I feel I'm going to have a fight on my hands. None of this would be near the issue it is now if Samsung and the carriers had a firm, easily accessed plan of action. Even if it was a bad plan, it still would have been something to make an informed decision on.

My advice, if you follow up, don't bother with the regular reps. Doubt it will get you anywhere. E-mail Lowell McAdam directly. Or file a claim with bbb and state ag. You can also do a notice of dispute. These things don't take very long and don't cost anything to do but have a much higher chance of success then blindly calling Verizon cs.

 

[Mooncatt]

My advice, if you follow up, don't bother with the regular reps. Doubt it will get you anywhere. E-mail Lowell McAdam directly. Or file a claim with bbb and state ag. You can also do a notice of dispute. These things don't take very long and don't cost anything to do but have a much higher chance of success then blindly calling Verizon cs.

I'll try via their Facebook account again, as that's where I got their offer originally. If that doesn't work, I'll work my way up.

 

[wnyjackson]

I'll try via their Facebook account again, as that's where I got their offer originally. If that doesn't work, I'll work my way up.

I tried via twitter and got shot down hard again. The only promotion available is the one they have now, must pay off the replacement phone I got after the Note7 before I can upgrade into the Note8.

 

[Tisha722]

I would just buy another cover. It's $5 on Amazon and is not too difficult. There are guides on YouTube. But if you don't feel comfortable doing it, have a phone repair shop do it for you. It might cost a little bit but better than having the trade in denied.

https://youtu.be/2ZEBtx2O0Fc

Looks easy enough to install. Thanks for the suggestion

 

[Aquila]

How on Earth do people think they had "no choice" or "little choice" in purchasing a replacement device for the note 7? Every single person made a conscious decision to intentionally buy whatever it is they bought, using the restored upgrade and full refund from Samsung. THAT was the full restitution by Samsung, their "mea culpa".

No one was forced to buy any particular device, let alone full priced flagships, etc. No one was forced to buy another Samsung device. Some of you folks seem to be expecting a double refund, one for the note 7 and the other for the S7 or note 5 or s8 you chose to purchase. Why on Earth would Samsung issue 200% refunds? That's ridiculous.

If you buy a thing, and it gets recalled, and they give you a refund... Full stop, that is the end of your recall experience. If you then buy a different thing, that's on and the terms of what you bought are the same as everyone else who bought them.

We need some Frank Underwood in here to remind everyone that, "you are entitled to nothing".

 

[Aquila]

I tried via twitter and got shot down hard again. The only promotion available is the one they have now, must pay off the replacement phone I got after the Note7 before I can upgrade into the Note8.

Which is exactly how things should be.

 

[Jewels81]

How on Earth do people think they had "no choice" or "little choice" in purchasing a replacement device for the note 7? Every single person made a conscious decision to intentionally buy whatever it is they bought, using the restored upgrade and full refund from Samsung. THAT was the full restitution by Samsung, their "mea culpa".

No one was forced to buy any particular device, let alone full priced flagships, etc. No one was forced to buy another Samsung device. Some of you folks seem to be expecting a double refund, one for the note 7 and the other for the S7 or note 5 or s8 you chose to purchase. Why on Earth would Samsung issue 200% refunds? That's ridiculous.

If you buy a thing, and it gets recalled, and they give you a refund... Full stop, that is the end of your recall experience. If you then buy a different thing, that's on and the terms of what you bought are the same as everyone else who bought them.

We need some Frank Underwood in here to remind everyone that, "you are entitled to nothing".

and sadly we'll still hear about the note7 mess when note 9, note 10, etc comes out. Samsung had a bad thing happen. They tried to fix it. Oh my it's the end of the world now. People that are not happy need to go to another phone company. Samsung ain't going to cry. And neither will the carriers.

 

[Mooncatt]

How on Earth do people think they had "no choice" or "little choice" in purchasing a replacement device for the note 7? Every single person made a conscious decision to intentionally buy whatever it is they bought, using the restored upgrade and full refund from Samsung. THAT was the full restitution by Samsung, their "mea culpa".

No one was forced to buy any particular device, let alone full priced flagships, etc. No one was forced to buy another Samsung device. Some of you folks seem to be expecting a double refund, one for the note 7 and the other for the S7 or note 5 or s8 you chose to purchase. Why on Earth would Samsung issue 200% refunds? That's ridiculous.

If you buy a thing, and it gets recalled, and they give you a refund... Full stop, that is the end of your recall experience. If you then buy a different thing, that's on and the terms of what you bought are the same as everyone else who bought them.

We need some Frank Underwood in here to remind everyone that, "you are entitled to nothing".

Let me spell it out step by step.

We trade in a phone for the Note 7, leaving us with just the one for that line.

Recalls begin.

Carriers and Samsung: Exchange your phone for the S7/E you don't want and you'll get to exchange for the Note 7 on re-release. Or you can exchange for one of these other phones you also don't want and can be SOL later.

Us: Can I have my original phone back?

Them: It's already scrap. Too bad, so sad.

Us: Ok, I'll take the S.

Second recalls begin.

Us: Hey carrier and Samsung, what's the scoop, where's our replacements?

Them: Silence, or conflicting info.

Us: Great, I'm stuck...

Pre-orders begin on Note 8.

Them: We have this awesome deal, but a) you have to trade in your phone, and b) you have to pay it off.

Us: That wasn't the original deal.

Them: That was then, this is now. Take it or leave it.

Us: What if I don't have a phone to trade?

Them: I guess you should've taken us up on the offer in the beginning. You know, the one we are now trying to backtrack on.

At what point was any of this in our control? If the choices are to either buy something you don't want, or go without a phone entirely, then it's not much of a choice. I'm guessing by now you're thinking we should've had backup phones. Guess what, anything that would've been a backup phone back then wouldn't qualify for the current deal, leaving those people unfairly left out even though they went through the recall like everyone else.

I can't speak for everyone's experience, but I am most certainly speaking to mine and my wife's. As I have said before and will say again, I did research my available options and have a written statement from Verizon on what the deal was supposed to be. I will not be held to blame for their actions in changing their offer. I am only asking that Samsung offer the same deal to ANY Note 7 owner, regardless of trade in, and yes I am entitled to Verizon honoring their original deal on this fiasco.

 

[Jewels81]

Let me spell it out step by step.

We trade in a phone for the Note 7, leaving us with just the one for that line.

Recalls begin.

Carriers and Samsung: Exchange your phone for the S7/E you don't want and you'll get to exchange for the Note 7 on re-release. Or you can exchange for one of these other phones you also don't want and can be SOL later.

Us: Can I have my original phone back?

Them: It's already scrap. Too bad, so sad.

Us: Ok, I'll take the S.

Second recalls begin.

Us: Hey carrier and Samsung, what's the scoop, where's our replacements?

Them: Silence, or conflicting info.

Us: Great, I'm stuck...

Pre-orders begin on Note 8.

Them: We have this awesome deal, but a) you have to trade in your phone, and b) you have to pay it off.

Us: That wasn't the original deal.

Them: That was then, this is now. Take it or leave it.

Us: What if I don't have a phone to trade?

Them: I guess you should've taken us up on the offer in the beginning. You know, the one we are now trying to backtrack on.

At what point was any of this in our control? If the choices are to either buy something you don't want, or go without a phone entirely, then it's not much of a choice. I'm guessing by now you're thinking we should've had backup phones. Guess what, anything that would've been a backup phone back then wouldn't qualify for the current deal, leaving those people unfairly left out even though they went through the recall like everyone else.

I can't speak for everyone's experience, but I am most certainly speaking to mine and my wife's. As I have said before and will say again, I did research my available options and have a written statement from Verizon on what the deal was supposed to be. I will not be held to blame for their actions in changing their offer. I am only asking that Samsung offer the same deal to ANY Note 7 owner, regardless of trade in, and yes I am entitled to Verizon honoring their original deal on this fiasco.

Sorry to butt in here but I understand the frustration if you have in writing of what deal they supposed keep with you and if they don't keep it. Guess it a good thing they didn't tell me that then.

 

[Aquila]

Let me spell it out step by step.

We trade in a phone for the Note 7, leaving us with just the one for that line.

Recalls begin.

Carriers and Samsung: Exchange your phone for the S7/E you don't want and you'll get to exchange for the Note 7 on re-release. Or you can exchange for one of these other phones you also don't want and can be SOL later.

Us: Can I have my original phone back?

Them: It's already scrap. Too bad, so sad.

Us: Ok, I'll take the S.

Second recalls begin.

Us: Hey carrier and Samsung, what's the scoop, where's our replacements?

Them: Silence, or conflicting info.

Us: Great, I'm stuck...

Pre-orders begin on Note 8.

Them: We have this awesome deal, but a) you have to trade in your phone, and b) you have to pay it off.

Us: That wasn't the original deal.

Them: That was then, this is now. Take it or leave it.

Us: What if I don't have a phone to trade?

Them: I guess you should've taken us up on the offer in the beginning. You know, the one we are now trying to backtrack on.

At what point was any of this in our control? If the choices are to either buy something you don't want, or go without a phone entirely, then it's not much of a choice. I'm guessing by now you're thinking we should've had backup phones. Guess what, anything that would've been a backup phone back then wouldn't qualify for the current deal, leaving those people unfairly left out even though they went through the recall like everyone else.

I can't speak for everyone's experience, but I am most certainly speaking to mine and my wife's. As I have said before and will say again, I did research my available options and have a written statement from Verizon on what the deal was supposed to be. I will not be held to blame for their actions in changing their offer. I am only asking that Samsung offer the same deal to ANY Note 7 owner, regardless of trade in, and yes I am entitled to Verizon honoring their original deal on this fiasco.

You could have purchased any phone with any method though. You could have purchased outright, which eliminate the pay it off now part or purchased a used phone outright or purchased a Moto G, etc. The fact is that it is impossible to force anyone to purchase a phone, let alone to agree to financing a specific device. There was never a requirement to purchase any Samsung device at all, let alone the most expensive ones available, let alone via monthly payments through a third party (carrier).

 

[homer813]

You could have purchased any phone with any method though. You could have purchased outright, which eliminate the pay it off now part or purchased a used phone outright or purchased a Moto G, etc. The fact is that it is impossible to force anyone to purchase a phone, let alone to agree to financing a specific device. There was never a requirement to purchase any Samsung device at all, let alone the most expensive ones available, let alone via monthly payments through a third party (carrier).

No, he couldn't have purchased ANY phone with ANY method. After the first recall, he (like many others) were told that they needed to trade their N7 for the S7 in order for them to get a replacement Note once Samsung fixed the issue (believe it or not, many people wanted a replacement once they fixed the issue). I don't know if you recall what happened, but they never fixed the issue. They ended up just recalling all of the N7 phones after they realized they couldn't fix it. By that time, there was no option for them to return their "temporary" S7. They were promised they would get a replacement that was never made. They were required to purchase those S7's in order to get a replacement. Did you completely gloss over all the stories everyone on these boards posted about the hassles they got going into the different stores? It was a complete mess. No one had the same story because no one knew what was going on.

 

[Mooncatt]

You could have purchased any phone with any method though. You could have purchased outright, which eliminate the pay it off now part or purchased a used phone outright or purchased a Moto G, etc. The fact is that it is impossible to force anyone to purchase a phone, let alone to agree to financing a specific device. There was never a requirement to purchase any Samsung device at all, let alone the most expensive ones available, let alone via monthly payments through a third party (carrier).

Read it again, as I addressed that. There were no other phones out that my wife wanted. The same with many other people. I actually did suggest her going to the Note 4 as an option due to continuing good reviews and being a Note series phone. That may have made more logical financial sense in a way, but she'd be screwed now as that is not one of the phones they'll accept for the offer. Verizon was saying specifically that going to the S series to stay with Samsung would let users get in on whatever Note 7 replacement that came down the line. And had we paid for the S7E in full, we'd still be given zero for it and not fair market value.

Samsung and the carriers are advertising this as if they are doing us a favor. When you dig into it, they are not. The backlash may have actually been less if they just kept their marketing mouths shut and not even promote a special deal for former Note 7 users.

 

[Aquila]

No, he couldn't have purchased ANY phone with ANY method. After the first recall, he (like many others) were told that they needed to trade their N7 for the S7 in order for them to get a replacement Note once Samsung fixed the issue. I don't know if you recall what happened, but they never fixed the issue. They ended up just recalling all of the N7 phones after they realized they couldn't fix it. By that time, there was no option for them to return their "temporary" S7. They were promised they would get a replacement that was never made. They were required to purchase those S7's in order to get a replacement. Did you completely gloss over all the stories everyone on these boards posted about the hassles they got going into the different stores? It was a complete mess. No one had the same story because no one knew what was going on.

The choice was purchase an S7 (or other devices) or to accept a full refund. If people chose to use the S7 as a placeholder, yes that situation sucks, but that was a choice. The option to just take a full refund and wait was always on the table.

 

[Aquila]

And had we paid for the S7E in full, we'd still be given zero for it and not fair market value.

No, you'd be receiving $475 or $480, not zero. Which is still an enormous trade in amount. Can you get better value selling it third party? Maybe, and if so, that should be the direction people go. $475/480 net is likely more than many will be able to get for it.

 

[Jewels81]

Read it again, as I addressed that. There were no other phones out that my wife wanted. The same with many other people. I actually did suggest her going to the Note 4 as an option due to continuing good reviews and being a Note series phone. That may have made more logical financial sense in a way, but she'd be screwed now as that is not one of the phones they'll accept for the offer. Verizon was saying specifically that going to the S series to stay with Samsung would let users get in on whatever Note 7 replacement that came down the line. And had we paid for the S7E in full, we'd still be given zero for it and not fair market value.

Samsung and the carriers are advertising this as if they are doing us a favor. When you dig into it, they are not. The backlash may have actually been less if they just kept their marketing mouths shut and not even promote a special deal for former Note 7 users.

May I ask why they won't take the note 4? Do they consider it to old now?