Does H on AT&T mean LTE on the Nexus 6P?

[renegad3]

re:

renegad3, AT&T Tech Support told me to do this. No source link.

Thank you for the reply. I suspect it is only a half truth though. It may well work, but only on a handful of Android phones (at this time), the Nexus 6P is not one of them however.

 

[ChinChillaz]

Re: Does H on AT&T mean LTE on the Nexus 6P?

Been having this issue after the 6.0.1 update. I put my phone on airplane mode then back to normal then I'm back on LTE. I'm also on AT&T.

 

[Billy Bob Jimmy Joe]

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Can you guys kindly post the screenshot of the AT&T APN? My 6P is showing up tomorrow. Thank you.

Google Nexus 4

 

[quorky]

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I had this same problem with my Nexus 6P on AT&T. I was not getting LTE, only HSPA+. I figured my IMEI number was not added correctly to my account when I upgraded. So I called AT&T tech support, and first off let me give credit where credit is due, as I had my fair share of issues with AT&T. Talked to Jason, who was a super cool guy, not a robot, spent about 20 minutes troubleshooting my phone and my account settings. When the issue was resolved he even called me back to follow up. Could not be happier with the support I got.

Now onto the issue at hand. Turns out my IMEI number was correctly set on my account, and LTE was set as my Preferred network type under Cellular network settings. The issue was with my APN. The below change applies to both ATT Nextgenphone and ATT Phone APNs. Only this single line was changed from my original APN settings:

APN Type
default,admin,fota,mms,supl,hipri

The original setting did not include admin, and was in a different order. I was told the order actually matters. After this I am now getting LTE on both APNs and not HSPA+. I am using ATT Nextgenphone as I understand that with Marshmallow 6.0.1 VoLTE works on this APN.

This has worked for me. Remember to reboot the phone after applying the change...

Thanks

Posted via the Android Central App

 

[kyoo]

re:

didn't work for me unfortunately -- and yes, rebooted several times. Still on H. Even when I do get on "LTE" I'm still downloading at about 0.4mbps and uploading at around 0.01mbps...

 

[y2jdmbfan]

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Does anyone have VoLTE working on AT&T?

 

[renegad3]

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Does anyone have VoLTE working on AT&T?

not on Nexus 6P

 

[pounder001]

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Very helpful information in this thread. I am on AT&T and in a LTE area so I was hoping my soon to be ordered 6P would connect without any issue.
Did you folks just pop in your AT&T sim from an existing AT&T phone and call in to CS and update your imei #?

 

[coolbreeze78]

re:

Give AT&T the I'M IMEI of a branded AT&T LTE phone. Don't give then the 6p IMEI.

LTE will work. AT&T has a long history of punishing unlocked unbranded phones. Just find a display model of an AT&T Note 5 or something. Copy the IMEI. Call AT&T and say you need to update the IMEI on your account. I learned this from ATT themselves so nothing wrong with doing it.

 

[Billy Bob Jimmy Joe]

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Don't give them the 6p IMEI.

I gave AT&T my 6P's IMEI. LTE was up and running within five minutes. I guess it differs from one employee to another

Google Nexus 6P

 

[renegad3]

re:

Give AT&T the I'M IMEI of a branded AT&T LTE phone. Don't give then the 6p IMEI.

LTE will work. AT&T has a long history of punishing unlocked unbranded phones. Just find a display model of an AT&T Note 5 or something. Copy the IMEI. Call AT&T and say you need to update the IMEI on your account. I learned this from ATT themselves so nothing wrong with doing it.

Ive had LTE since day one, never gave AT&T IMEI at all for 6p.

 

[PaulQ]

re:

LTE will work. AT&T has a long history of punishing unlocked unbranded phones. Just find a display model of an AT&T Note 5 or something. Copy the IMEI. Call AT&T and say you need to update the IMEI on your account. I learned this from ATT themselves so nothing wrong with doing it.

Huh? Isn't every IMEI the "fingerprint" of the phone. Wouldn't this mean they would have the same IMEI associated with two (or more) different accounts? Doesn't this associate your account with a display model sitting in an AT&T store? I can imagine this causing potentially serious problems. Someone at AT&T told you to do this?

Aside from that... there are loads of LTE issues with this phone if you scan the forums here and XDA. Specifically, the reports are from AT&T and Verizon users. There are many people only getting HSPA and a myriad of proposed fixes for it. Everything from changing the apn to turning connections on and off. A couple people did say that their carrier had the wrong IMEI so when it was corrected, everything worked. Nothing seems to work consistently and many people are saying it's a problem with the phone and Marshmallow that Google needs to fix.

In my case, I was only getting HSPA. I swapped my SIM card at the AT&T store and changed my apn to what AT&T recommended for someone bringing their own phone to the carrier. From that point on, I have been getting LTE.

 

[pounder001]

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HMMMM, followed everything in this thread no LTE and I am in a ATT LTE area .... Guess I will get on the line with ATT and see if they can help

 

[bolden88]

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I am on Verizon. What network should I be using? Global or LTE/CMDA?

 

[Carraser23]

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I am on Verizon. What network should I be using? Global or LTE/CMDA?

LTE/CDMA is the mode u wanna use.

Posted via the Android Central App

 

[Tomster88]

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didn't work for me unfortunately -- and yes, rebooted several times. Still on H. Even when I do get on "LTE" I'm still downloading at about 0.4mbps and uploading at around 0.01mbps...

Are you in an area that has fast LTE? I had to make sure I was outside and in an area I know had good coverage.

Posted via the Android Central App

 

[brucewayne]

Re: Does H on AT&T mean LTE on the Nexus 6P?

Been having this issue after the 6.0.1 update. I put my phone on airplane mode then back to normal then I'm back on LTE. I'm also on AT&T.

Known 6.0.1 bug. Affects carriers all over the world. Hopefully Google fixes this in the February security update. I was hoping they would in the January update but it didn't happen.

Posted via the Android Central App

 

[Billy Bob Jimmy Joe]

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HMMMM, followed everything in this thread no LTE and I am in a ATT LTE area .... Guess I will get on the line with ATT and see if they can help

It was quite easy for me. I logged on to my AT&T account. Clicked on chat. Told them LTE isn't working on my 6P. They then asked for my IMEI. I was then told to restart my phone. LTE was up and running. Only took about five minutes.

Google Nexus 6P

 

[pounder001]

re:

It was quite easy for me. I logged on to my AT&T account. Clicked on chat. Told them LTE isn't working on my 6P. They then asked for my IMEI. I was then told to restart my phone. LTE was up and running. Only took about five minutes.

Google Nexus 6P

I did the exact same thing, I am still on H no LTE and I am in a LTE area that my S6 Edge worked fine in on LTE with very fast speeds/H on my 6P not so much

 

[pounder001]

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Anyone have the 6P's factory APN's?
I wrote them down and now can't find them