Droid Turbo 2 no audio, how can I get it working?

[AC Question]

Droid turbo 2 no audio

Works in speakerphone mode

 

[SandersJC1964]

Re: Droid turbo 2 no audio

Factory reset; set up as new device.

 

[tlacour]

I had this happen on a previous phone. For that situation, it was the headset jack. The sensor that tells the phone a plug is inserted and to turn off the regular speakers was stuck and the phone was thinking a headset was always plugged in. This was years ago, but I believe I jiggled a headset plug in the hole a few times and used some canned air to blow out any debris or moisture that had worked it's way in there. Worked after some finagling. I hope your's is something similarly benign.