Error: unfortunately, phone has stopped and tablet crashes!

[Claire Smith]

I'm having problems with my tablet. I keep getting the messages 'contextprovider had stopped suddenly' and 'unfortunately, phone has stopped' so it is unuseable. It just crashes over and over again.

I was finally able to do a factory reset but it has made no difference. Is there anything else I can try?

I need help - or is it just broken?

 

[Robbie Doo]

I'm having problems with my tablet. I keep getting the messages 'contextprovider had stopped suddenly' and 'unfortunately, phone has stopped' so it is unuseable. It just crashes over and over again.

I was finally able to do a factory reset but it has made no difference. Is there anything else I can try?

I need help - or is it just broken?

Is your tablet rooted or not?
Is it WiFi model?

 

[Claire Smith]

It's not rooted because I didn't get round to it. It is a wifi model.

 

[Robbie Doo]

And you say factory reset didn't make a difference?

 

[Claire Smith]

No and now it crashes before I get through the 'set-up' screens!

 

[Robbie Doo]

Can you get into the recovery mode?

 

[Claire Smith]

Yes it will do that but I'm stuck as to what to do next.

 

[Robbie Doo]

Just a factory reset from Recovery and Reboot.

 

[Claire Smith]

I've tried that but it hasn't had an effect. Do you think it is just broken beyond repair?

 

[Robbie Doo]

I think if it was broken it wouldn't even work. But you say it only gives you error messages.

 

[Claire Smith]

It keeps crashing though and I can't seem to fix it

 

[Robbie Doo]

Do you know how this started?

 

[anon(632115)]

Download and install Samsung Kies on your pc. Run the program and select emergency firmware recovery and follow the instructions. You will need the USB cable that came with the device

 

[Claire Smith]

Do I really need the original USB? It broke a while ago and I'm not sure where I'd get a replacement.

 

[Robbie Doo]

You can test the cable you have and see if it connects alright. If so, then continue with Pugs suggestion

 

[Claire Smith]

Sadly it wouldn't connect to my macbook or windows laptop. Hopefully I can get a genuine samsung cable and try again. Thanks both for your help.

 

[Robbie Doo]

Let us know how it goes. Good luck!

 

[Claire Smith]

I seem to have made it worse and now get the error: "firmware upgrade encountered an issue. please select recovery mode in kies and try again"

After a lot of internet research is seems the only solution is to get my hands on a USB jig and get it into download mode again.