Essential Order and Shipping Thread

[bhatech]

anyone recieved tracking today there are people on xda saying they got tracling info today starting about a hour ago

I'm active in xda thread as well, not seeing anyone say they received tracking today.

Camera+phone myself and nothing still

 

[bhvol]

Just got this from Essential support after asking for an update yesterday:

Thanks for writing in with your concerns! The emails confirming shipment were sent yesterday, per our shipping team who has recently provided us this update. This email will provide further status information regarding your order. If you have any further questions, feel free to reply back -- I'd be happy to help. Please enjoy the rest of your day!

I politely replied that I got no such email yet. I assume that I will get another email tomorrow letting me know they are working hard to get the phone to me...

 

[Faded03cobra198p]

haven't received anything yet. North Texas area

 

[dpackerz]

Just got charged for the camera. No shipping info on either item.

 

[bhatech]

Just got charged for the camera. No shipping info on either item.

Unfortunately doesn't mean anything, camera charge for me posted on August 26th. We are still few days away for those of us who ordered both I think.

 

[PhiPsi32]

Essential offers a 15 day return from date of shipping. I think I can do better. If the phone doesn't impress me after 7 days from date of shipping, I'll return it. Seems reasonable to me . . .

 

[ChuckG73]

Monday, Monday......so good to me. I hope I get my tracking number and information today

 

[Ray Shaffer]

Would be nice they won't respond about this delay there has been so many

 

[1901Madison]

The fact that it's August 28 and nobody has the phone is really bad.

 

[jay232325]

Just got FedEx update tracking. Says anticipated ship date today and delivery Wednesday yeah????????????

 

[jay232325]

Of course I did get my tracking info on Friday but it just got into FedEx system. Pretty bad when my alarm goes off and before I even get out of bed I'm checking to see when I'm getting new phone.

 

[cstmstyle]

Just got FedEx update tracking. Says anticipated ship date today and delivery Wednesday yeah������������

Does it show where the package is coming from?

 

[jay232325]

Oh and now FedEx says delivery on Thursday with a shipment exception. Went from Wednesday delivery to Thursday within 30 min and yes its shipping from China. I've had bad luck with China my moto phone was held over a week once

 

[jay232325]

Fedex does have package though it says it's been picked up

 

[jay232325]

I guess it went from Wednesday to Thursday so quick because it's already 8pm in China the delivery date that is

 

[cstmstyle]

I guess it went from Wednesday to Thursday so quick because it's already 8pm in China the delivery date that is

Well I guess we won't get any more shipping notices today then.

 

[jumper809]

Me too. Coming from China. Now it's showing some kind of exception. Great.

 

[modifier]

Essential offers a 15 day return from date of shipping. I think I can do better. If the phone doesn't impress me after 7 days from date of shipping, I'll return it. Seems reasonable to me . . .

Their return policy is 15 days from the day you receive it.

https://www.essential.com/returns

You have 15 calendar days to return the Essential Phone and/or Essential 360 Camera from the date you received it.

Policy aside, that doesn't keep you from returning it sooner. Just giving you a heads-up. Most people will know within a week whether or not it will work for them. I'm sure I'll know in a few days.

 

[jumper809]

I guess it went from Wednesday to Thursday so quick because it's already 8pm in China the delivery date that is

I see the exception now.. says package was picked up after cut off time.

 

[anon(632186)]

I got the same exception. Why am I not surprised.......