Essential Order and Shipping Thread

[echau]

At least Amazon would communicate that with their customers quickly and cancellation can be just a click away.

 

[bhatech]

At least Amazon would communicate that with their customers quickly and cancellation can be just a click away.

Yeah true that's the best part about Amazon. Customer always first unlike some other company we are dealing with.

 

[msp1518]

Unfortunately it seems the tech blogs and websites don't even care to cover this, which is odd because it's a pretty cataclysmic thing that is taking place.

 

[modifier]

Logically speaking why does a hacker go against such a small target?

If we don't assume the hacker himself was small, any number of reasons open up as to why they were hacked. Eliminating competition is at the top of the list.

 

[bhatech]

If we don't assume the hacker himself was small, any number of reasons open up as to why they were hacked. Eliminating competition is at the top of the list.

Honestly, no company is worried about Essential. At least not Apple and Samsung

Why didn't they eliminate every new company that comes up? You really think that some company tries to eliminate Essential by launching a phishing attack ?

Look I got my tracking, I'll get my phone this week, I like essential if not I wouldn't have given close to $825 for phone and camera after tax to them. But doesn't mean I agree and support the way they are handling everything till now.

I'm not saying I'm correct here and it was not a phishing attack, or some other company trying to sabotage. Could well be one of them but my gut feeling is something internal to essential itself and we will know after essential explains what happened. Let's see.

 

[bhatech]

Unfortunately it seems the tech blogs and websites don't even care to cover this, which is odd because it's a pretty cataclysmic thing that is taking place.

I think they are starting to copy paste what's discussed in Reddit, forums etc. AC has an article this morning.

https://m.androidcentral.com/essent...tw_card&utm_content=62608&utm_campaign=social

 

[markwebb]

Highly doubt, you are assuming essential will provide the stock to Amazon in time to fulfill the orders. Given how difficult it's for them to manufacture and get the phones out, I'll be surprised to see if they can deliver that many phones for Amazon so that Amazon can fulfill their orders. My guess is Amazon will probably email customers on September 1st to say orders will be delayed. If you check the Amazon order it'll say delivery date pending. Essential probably said Amazon we will deliver stock before September 1st but if I have to bet I'll say that may be delayed.

Don't forget Amazon is a major investor to Essential and would have supply chain ppreference. Amazon is well respected and doesn't want their name sullied. If anything I bet they DO ship on time!

 

[pavlicb]

Has anyone had any luck getting in touch with customer support? I have been trying to get a hold of someone about my order for the last three days and I haven't received a single reply...

 

[gibsonb2]

According to FedEx, mine should be delivered tomorrow. I'm trying to give them the benefit of the doubt being a new company and all. Time will tell. I am looking forward to using the phone for sure though. I believe issues will be ironed out in due time.

 

[echau]

Has anyone had any luck getting in touch with customer support? I have been trying to get a hold of someone about my order for the last three days and I haven't received a single reply...

You could try emailing info@essential.com, but I doubt they'll be of any help if they even respond. Best thing to do is contact your credit card company and/or file a complaint with the BBB and have them act as a mediator on your behalf.

 

[cstmstyle]

To those doing the BBB route understand they are not the influential agency you hope. Companies can pay them to be rated favorably. The state Attorneys General office is who you want to file a complaint with.

 

[echau]

To those doing the BBB route understand they are not the influential agency you hope. Companies can pay them to be rated favorably. The state Attorneys General office is who you want to file a complaint with.

Great. Here's the link:

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

 

[Faded03cobra198p]

After reading the discussion on the camera chosen for this phone and that it's 2 years old where no amount of software upgrades will improve it, I decided to give up on this phone. They are using a 2 year old camera Sony IMX258 which will never live up to the Pixel ,HTCU11 and S8 results and now Note 8 which have better sensors with OIS or EIS and no amount of software updates will improve it. We were duped by Essential marketing on their camera specs especially for a premium phone. This camera will be no better than OPP 5.

Thankfully for me I'm in the market for a phone, not a camera.

 

[bhatech]

To those doing the BBB route understand they are not the influential agency you hope. Companies can pay them to be rated favorably. The state Attorneys General office is who you want to file a complaint with.

Go HTC U11 thread, bunch of us has issues with HTC return. 30 days and counting nothing happened. Guess what logged BBB complaint they contacted HTC, got a call from higher up from HTC saying they will take care and after few days return and refund was processed.

Will it be similar with Essential? Doubt it since they don't have anything in place but most instances BBB works at least to get someone higher up in contact with you.

 

[markwebb]

Thankfully for me I'm in the market for a phone, not a camera.

True but don't hype and market as such. Not good biz practiceb and will bite them.
Many of us want a decent phone with super camera like Pixel, UTC11, Note, etc.
I'm staying with my S8+and discounted Note 8 pre-order.

 

[jay232325]

My FedEx tracking went from leaving China and now it says its in japan. Is it normal for FedEx to stop in japan on the way to the states?

 

[Hole]

It seems that any manufacturing company would be able to fulfil orders (build/QA/ship) of less than 8,000 phones in a two week time frame, starting from scratch. With that said, I'm not sure I'd be very motivated to continue trying to build and sell a product that has such limited interest in a country with over 120M cell phones.

 

[maverick96]

I submitted my complaint. What Essential is doing is just plain wrong.

 

[msp1518]

Just got off the phone with Capital One. Disputed the charge. The girl I talked to said this will be a no brainer due to the time frame and their refusal to answer my emails or return my calls. They are many many days late on shipping to me so... I am done.

 

[maverick96]

Just got off the phone with Capital One. Disputed the charge. The girl I talked to said this will be a no brainer due to the time frame and their refusal to answer my emails or return my calls. They are many many days late on shipping to me so... I am done.

Awesome! Essential handled this whole thing horribly. This is reason MANY businesses go belly up.