There are Evos in my local Sprint stores and some of the Radio Shacks.
I'm waiting for the Epic, though.
I'm waiting for the Epic, though.
Evo 4g temporarily, then Epic on Aug 20?
- Thread starter Mook1e
- Start date
Another day with this crap 8525 wanting the Epic 4G and still seeing conflicting reports.
This is getting annoying.
This is getting annoying.
On the retailers end its bad business and as associates we are told to not sell such a high demand item to customers with these intentions.
1) EVO's are still amazingly hard to come by (At least in Phoenix)
2) The retailer cannot legally sell that phone once you swap it. Its lost dollars. They send it back to sprint, who refurbs it, who sells it for less. Money is lost.
3) You just took a phone that someone else who has no intentions of purposely returning it out of their hands. One less true happy EVO owner.
4) Employees at stores make ZERO money on that Epic sale when it comes out... dont expect a lot of help. Its one less sale for them on that big day when it comes out.
Just pick some device like the BB 8530 that is not constrained for the next 2~ weeks and then do the device swap. Much less harm done on Sprints/Retailers end.
All above is said of course in the idea that this is a perfect world where people want to prevent costs going up, happier karma and not crushing others dreams. (In this case getting a EVO)
That's the other side of the looking glass's view.
My .02 etc etc...
1) EVO's are still amazingly hard to come by (At least in Phoenix)
2) The retailer cannot legally sell that phone once you swap it. Its lost dollars. They send it back to sprint, who refurbs it, who sells it for less. Money is lost.
3) You just took a phone that someone else who has no intentions of purposely returning it out of their hands. One less true happy EVO owner.
4) Employees at stores make ZERO money on that Epic sale when it comes out... dont expect a lot of help. Its one less sale for them on that big day when it comes out.
Just pick some device like the BB 8530 that is not constrained for the next 2~ weeks and then do the device swap. Much less harm done on Sprints/Retailers end.
All above is said of course in the idea that this is a perfect world where people want to prevent costs going up, happier karma and not crushing others dreams. (In this case getting a EVO)
That's the other side of the looking glass's view.
My .02 etc etc...
- Oct 11, 2009
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Go to a corporate Sprint store, tell them your situation.
You want to come to Sprint
You want an Epic 4G
You wish you could wait, but your current phone is on it's last legs, Iraq veteran, etc.
Accept the crappy free loaner phone they will probably let you use, as long as you sign a contract, and renew it when the Epic comes out. If they won't, craigslist will get you a rumor or other older sprint phone for 20 bucks.
When Epic becomes available, go back to the same store and buy it.
You want to come to Sprint
You want an Epic 4G
You wish you could wait, but your current phone is on it's last legs, Iraq veteran, etc.
Accept the crappy free loaner phone they will probably let you use, as long as you sign a contract, and renew it when the Epic comes out. If they won't, craigslist will get you a rumor or other older sprint phone for 20 bucks.
When Epic becomes available, go back to the same store and buy it.
I got the same problem, I got the evo like 2 1/2 weeks ago and I read about the epic about a week after I got the evo and now I wanna return it, but my problem is I lost the microsd card, so I was thinking I could get one from eBay and return it like that, n I read that the epic is coming the 11th
On point #2 that isn't really the case. Sprint checks it out. 90% of the time it needs a check out and rating for scratches, and does not involve refurnb costs. refurb means some changes or repairs are made. A check out means it is physically inspected, reset RTN and run through a quick almost completely unattended test program
Sprint then uses these checked out units instead of new ones for replacement, so almost always it is no harm to sprint except $10 worth labor having them tested for function and cosmetics. a tiny scratch and you WILL get charged a $30 restock which is probably results in a profit for sprint because they will still use it for an exchange.*
On your other point, handsets have been delayed after release dates have been announced. on epic no release date has been announced or even leaked, and there is a strong possibility (not likely but still strong possibility) that it will be more than 30 days -- in which case you are screwed.
*I went in with a dead 11 month old treo pro eight weeks ago. I figured outcomes in order of luck: 1) new touch pro 2, 2) refurb touch pro 3) new Touch P1, 4) used touch pro 1. WTF if four days later they didn't call me have me come in and hand me a Treo Pro with 25 hours on it. From the ## I can see it was RTN, not full redo of rom, which I think would zero out hours of prior use, and that it was used for three about weeks. Sprint won on that, they did not have to give me a more valuable phone, just one they got back, looked at, rtn'ed and put in a plastic bag with a upc to give to people like me.
It does not matter if there are no scratches. Once someone returns a phone it gets sent back to sprint and becomes a refurb.
Wrong. Refurbs go back to maker and sprint probably gets 25 cents on the dollar at most.
That is very different than returned units that pass Sprint testing. they never go back to the maker and are kept by Sprint, which thn uses them where they would have had to use new in box for warranty replacements meaning they have nearly the same value to sprint as new in box.
In case you didn't notice Sprint changed policies last year and now guarantees itself warranties on phones -- --meaning you do not need any insurance to force them, and not the maker, to replace a 11 month old phone that has a non user caused problem.
Stating last year Sprint NEEDED to keep a stock do to this new commitment to replacing phoens themselves. Before that they sold most returned handsets to assuron (their third party insurance company.
A handset with a few hours use and a minor scratch was pretty much useless to Sprint three years ago. Now with their major warranty policy change it is 90% as valauble to them as a New in Box.
I think the poster I was first responding to works for RS, BB or a non corporate store. The corporate stores send good looking little used phones to the local full service corporate repair store, where they are checked out and used as replacements without going for any refurb. The phone I received came in a box showing it had been fedexed from a sprint sales only store two days before and had a couple fo weeks use showing on the ## accessible lifetime counter.
Again:
Three years ago with Sprint: if you had a six month old phone and no extended warranty from Sprints assuron partner , and the phone failed for warranty covered fault, you had to call the manufacturer, go through support, get an RMA, box it up and fedex it to maker at your cost, perhaps pay an inspection fee, and wait a month (with no phone). Sprint got no benefit from having tested slightly used models in inventory for you.
Today with Sprint: if you have a six month old handest it is now Sprint's responsibility to exchange it even if you don't pay either their extended warranty or insurance. they have appointed themselves as warranty agent. Slightly used phones not in need of refurb by maker are much much more valuable to Sprint to have in inventory than they were a few years ago. A tech could have spent $5 worth of their time checking out that retrned phone, and simply hand it to you instead of handing you a new in box one. They since they MUST do one or the orther, this often makes the two week used one 95% as valuable to Sprint as the new in box one. That is a huge difference from selling a $500 handset back to assuron for $100, or sending it to HTC.
The fact is, if you return your EVO to Sprint after three weeks to get an epic, tah tis one less new EVO sprint need to buy from HTC to use as a replacement for warrantable problems. They are going to run a computerized test and RTN, put it in a plain non evo standard cardboard box, and hand it to someone who they are obligated to give a no charge replacement to.
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Yeah sorry, I was talking on the non-sprint-corporate side of life there. We cannot do such said things, mostly due to no way of really testing any of said things.
Cool points though, thanks for the corp-store background info.
Cool points though, thanks for the corp-store background info.
I really have no time to read that wall of text but what I say is 100% correct. A returned phone is labelled a refurb by law. The phone ID is also changed to reflect that. You must be passionate about the topic to actual take your time to type all of that,
You can always keep the sell the Evo outright, which is what I probably will do if I make the move.
You are partially correct -- but your point is 100% irrelevant.
My point on the discussion at hand -- degree of harm to sprint in returning a phone after a couple of weeks of careful use -- is simple: If sprint buys new in box EVos from HTC at $480, one carefully used by a customer for a few weeks is worth ~$470 to Sprint. That didn't used to be the case years ago, but is the case now.
You don't harm sprint by more than a couple of dollars by returning a phone to them after a couple of weeks. They do not send them out for manufacturer certified reconditioning or refurbishment.
This is based on massive new changes in Sprints warranty policy last year. They have to BUY phones to satisfy warranty replacement if they don't have those tested used units around.Therefore to Sprint the value of new in box and returned and tested is the virtually the same.
By the way, I have gotten a number of replacements from Sprint -- none were labeled "refurb." Please cite the law they are braking by using those as replacements.
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And in this case these posts below are factually wrong. Sprint is actually better off having you sing the contract even is you swap several phones. It is actually a win win. Sprint products are not phones, they are contracts.
Do you understand they only thing they are scared about in the 30 day test out period they offer (often as required by state law)? It isnt people swapping phones which costs the a couple of dollars, it is people saying on 28 days: "cancel my contract." That costs them huge. Given people waiting for an epic and out of contract while doing so are a huge danger an liability, people renewing a two year commitment and using another 4g in the meantime are doing sprint a favor.
Lastly as far as restock fee, that is almost never charged. it is charged if you cancel the whole contract, or sometimes if you have scratched up the phone. But if there is ever an attempt to charge the fee, you just say: "oh, then cancel the whole contract" and they will not try and charge you.
Do you understand they only thing they are scared about in the 30 day test out period they offer (often as required by state law)? It isnt people swapping phones which costs the a couple of dollars, it is people saying on 28 days: "cancel my contract." That costs them huge. Given people waiting for an epic and out of contract while doing so are a huge danger an liability, people renewing a two year commitment and using another 4g in the meantime are doing sprint a favor.
Lastly as far as restock fee, that is almost never charged. it is charged if you cancel the whole contract, or sometimes if you have scratched up the phone. But if there is ever an attempt to charge the fee, you just say: "oh, then cancel the whole contract" and they will not try and charge you.
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Aero... it's not worth it at his point. You're obviously aware of the procedures / system that is currently in place.
I suggest to anyone who wants to understand the life and times of a returned phone to Sprint, read up on Aero's stuff.
I suggest to anyone who wants to understand the life and times of a returned phone to Sprint, read up on Aero's stuff.
Let's see how it goes. I just got my evo and loving it. The gpu on the epic is what had me on the fence but after purchasing NOVA from gameloft and seeing my STOCK Evo run it perfectly, my worries were over. I know the epic would still be better but imho i wont use anything more gpu intensive than that so im good. Ill still look at the epic since i got my evi just 3 days ago so im well into the 30 days, then ill make my choice
You wont go wrong with either, trust me
You wont go wrong with either, trust me
We know yours when you are trolling. You are upset because I corrected you in a different thread where you were attackign and trolling other posters. . You asked absolutely elementary questions about epic and about how Sprint works, and then bit later you are obviously so full of it and claiming to work for "Sprint since 1995" and claiming to be a beta tester of Epic? LOL, take it somewhere else friend.
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