Facebook videos not playing on G4 Plus ... until restart. Fix?

[itslikeimsayin]

When using the Facebook app on my wife's new G4 Plus, twice now we've had an issue where clicking any video just goes to a spinning wheel but the video never plays. After restarting the phone, all was fine, but now a day or two later, the same thing is happening. Is this a known issue for anyone? It's a pain to restart the phone just to watch a video within the FB app. Anybody know what's causing this or a fix? Thanks.

 

[cgardnervt]

My wife uses FB all the time and this includes the videos. No issues with her. Have you deleted the cache and/or reinstalled the app?

 

[frank-barnett]

no problems here. I did turn off the auto play feature in the app when off wifi. no reason to consume data needlessly.