Mine package from Samsung delivered today . . . or at least the box was. Got all the accessories and the tablet I ordered but NO S22 Ultra. Box handed straight to me from FedEx, no damage or evidence of being tampered with. Everything inside neatly wrapped. But NO PHONE. No box for phone. Have spent all day talking to and chatting with Samsung. Had to get police report filed and send pictures of box, etc. And all they can possibly do is refund phone and let me order again. Which means I wont get until April at earliest. I started ordering it at 2 minutes after you could on 2/9/22. And as of right now no guarantee they will really do anything. Took 4 people before anyone would even help me. Been a crappy day and I needed to vent.
I'm sorry to hear it... What a bummer!... Did they list the stuff that was supposed to be in the box?.. like a checklist paperMine package from Samsung delivered today . . . or at least the box was. Got all the accessories and the tablet I ordered but NO S22 Ultra. Box handed straight to me from FedEx, no damage or evidence of being tampered with. Everything inside neatly wrapped. But NO PHONE. No box for phone. Have spent all day talking to and chatting with Samsung. Had to get police report filed and send pictures of box, etc. And all they can possibly do is refund phone and let me order again. Which means I wont get until April at earliest. I started ordering it at 2 minutes after you could on 2/9/22. And as of right now no guarantee they will really do anything. Took 4 people before anyone would even help me. Been a crappy day and I needed to vent.
I appreciate the replies. I needed some camaraderie in my frustration from a group who would understand better than my husband ; ). It has taken all I have to not lose my s..t today. I went on and reported to credit card company just in case I keep getting the shaft from Samsung. And I may just go on and re-order from elsewhere once I get a credit issued. That had not occured to me so thank you for idea and for the replies!!
I'm sorry to hear it... What a bummer!... Did they list the stuff that was supposed to be in the box?.. like a checklist paper
Mine's growing roots in Irvin TX supposed to be here in SE Idaho tomorrow. Could make it, plane to SLC, truck to Idaho Falls, then delivery to my house. But they sure are cutting it close.
Good thing to dispute it. You never know with crappy Samsung service. If I wasn't trading in I'd go via Amazon or Best Buy for sure. Only difference is you get the phone a couple days later but less headache if there are any issues and Best Buy you can pickup in person and Amazon has the lockers.
Unreal.. Smh.. Sorry you have to deal with this crap...Yeah. Checklist in box showed phone was supposed to be in there.
I'm the same. Mine is scheduled for delivery in Los Angeles tomorrow before 2000 yet it's been sitting in Irving, Texas since yesterday morning!
I'm starting to believe depending on the FedEx location they are choosing to hold them or just deliver them. I've seen a few people get there delivery date change from tomorrow to today. I wish mine would update instead stalling in Houston.
Yes, FedEx is holding phones until the date they say they are supposed to deliver.
Example: I had 2 packages coming today. 1 from Sam's Club and the other from Samsung. Both tracking numbers said "on FedEx truck out for delivery". Sam's Club order was delivered. Around 4pm checked the app it now says "package not due for delivery". A new shipping date of 2/22.
That is my son's phone. My phone has been sitting in Memphis, TN since 7:49am 2/20. Mine is also supposed to be delivered tomorrow 2/22 but it hasn't moved.
What is the supposed date? Originally; on Samsung's site it stated 25th, then that changed to the 26th, then I suddenly get a notice from FedEx that it would be delivered the 23rd, while on Samsung's site it was changed back to the 25th.
Then FedEx notified me it would be delivered on the 22nd; meanwhile, Samsung's site now states shipped.
And it is still sitting in Irving Texas.
I will be surprised if it is delivered this month. However, I explained to someone at Samsung, if not here by the 28th, delivery will be refused and I'll move on.
What is the supposed date? Originally; on Samsung's site it stated 25th, then that changed to the 26th, then I suddenly get a notice from FedEx that it would be delivered the 23rd, while on Samsung's site it was changed back to the 25th.
Then FedEx notified me it would be delivered on the 22nd; meanwhile, Samsung's site now states shipped.
And it is still sitting in Irving Texas.
I will be surprised if it is delivered this month. However, I explained to someone at Samsung, if not here by the 28th, delivery will be refused and I'll move on.
What is the supposed date? Originally; on Samsung's site it stated 25th, then that changed to the 26th, then I suddenly get a notice from FedEx that it would be delivered the 23rd, while on Samsung's site it was changed back to the 25th.
Then FedEx notified me it would be delivered on the 22nd; meanwhile, Samsung's site now states shipped.
And it is still sitting in Irving Texas.
I will be surprised if it is delivered this month. However, I explained to someone at Samsung, if not here by the 28th, delivery will be refused and I'll move on.