Finger print killer....

[CountryDevil]

Just got the V10 and love the phone however the fingerprint scanner does not work at all with the incipio case sold at T-Mobile...

Anyone using a case which allows the scanner to work flawlessly?

There have been reports that if you delete and rescan your print it will work.

 

[waydavis]

Make sure that your fingers and the Power/Lock Key are clean and dry.

Moisture, lotions, sweat, oils, cut or dry skin might affect fingerprint recognition.

Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking or other conditions or changes that affect your fingerprint.

Cover the Power/lock Key completely. Don't press too quickly or move your finger while it is scanning.

As you use the fingerprint, it will continue to learn and improve recognition of your fingerprint.

 

[bgbagz]

Just got the V10 and love the phone however the fingerprint scanner does not work at all with the incipio case sold at T-Mobile...

Anyone using a case which allows the scanner to work flawlessly?

Yep...

 

[DevssrT]

Yep...

Which case are you using? The incipient dual pro doesn't work at all and I picked up a thin silicone case which works better but still has issues..

 

[bluephi1914]

I confirmed this issue with a LG rep... via chat session.


They told me to stop using the case and that they are aware of the problem

 

[bgbagz]

No that's funny .....

 

[bgbagz]

try this, it is hit or miss with this case
http://www.amazon.com/Absorption-Pr...ag=hawk-future-20&ascsubtag=UUacUvbUpU4864382

 

[Visa Declined]

try this, it is hit or miss with this case

That one still cover the rails, so I don't think it would be a good idea to buy it right now.

 

[bgbagz]

There is an software up date coming out (for T Mobile anyways)... so it is my belief It is not about the physical touching of the rails.

 

[bluephi1914]

 

[LuvMusic]

I'm using a Ringke clear TPU case (very thin) and the fingerprint scanner works..........it is not 100% but it works about 70% of the time on the first attempt. I don't believe the reliability of the fingerprint scanner has anything to do with touching the metal rails. I do believe that the case does sometimes interfere with me placing my finder correctly so it can be read by the scanner. I notice that if I lift my finger and touch again firmly (not enough to turn off the screen) I generally have success on the second attempt. I also believe this situation could be resolved by a software tweak. My 2 cents.

 

[Mama2Many]

Just received my cheapie case I ordered online. Fingerprint scanner works perfectly just like it did with no case. I did not have to reset the fingerprint scan after I put the case on. The metal side rails have nothing to do with the fingerprint scanner on my phone.

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