Galaxy S3: Speakerphone turns off during calls

[Greenavel]

Re: Speakerphone turns off during calls

I was thinking about getting rid of my S3 (really frustrated me) and you guys nailed it... it's definitely Viber, hope they really do something about these issues, because i have friends i communicate with only via Viber.
Cheers and keep up the excellent work...one more Galaxy S3 saved from damnation...

 

[redeye algo]

Re: Speakerphone turns off during calls

I had the same problem on a new samsung galaxy S4! Whenever the screen turns off, the speakerphone is disabled and transfers to the normal speaker. Problem was solved when viber was uninstalled. Thanks for the post.

 

[Entr0pia]

Re: Speakerphone turns off during calls

I recently changed cars and it started happening to me so I thought it must be an issue with the new cars bluetooth. However after changing cars again and still having it happen I started to worry. After reading this is all makes sense! I installed viber only days before I started driving my last car. I've just unistalled and I'm going to give it a go next time I'm in the car.

Seriously what a **** up from Viber!

 

[DA Sabens]

Re: Speakerphone turns off during calls

This is on the galaxy s4 any suggestions

 

[Dan Callaghan]

Re: Speakerphone turns off during calls

I had the same issue with my new Sprint Samsung Galaxy S4 (model # SPH-L720, running Android 4.2.2), which I've had for less than 16 days. When a call connected using either the speakerphone or a Bluetooth device, within 2-5 minutes the call audio would drop back to the handset earpiece, even though the speakerphone indicator (or Bluetooth call audio indicator) would still be showing green (connected). I also had chronic problems with the call terminating on the initial call (within a second of connecting) when connected to a Bluetooth device. Once I deinstalled Viber the problems ceased occurring.

FYI, I did contact Samsung support. They had me put the phone in Safe Mode by powering down the handset, then powering it back up and holding down the Volume Down button for several seconds as soon as you see the Samsung Logo (NOT holding down Volume Down button and Power Button at the same time), I also pulled out the external 32GB micro SD card too. At the lock screen you will see the words "safe mode" displayed in the lower left-hand corner. When I was in this mode the speakerphone and Bluetooth problems were not evident. Samsung said that this is a good indication that it was an app causing the problems. So glad I did this, instead of following Sprint's advice to return the phone to Radio Shack (where I purchased it recently) for an exchange! Would have been a huge waste of time...

 

[Wellpark]

Re: Speakerphone turns off during calls

I had the same issue on my Samsung Galaxy S4 (Android 4.3) and can confirm that getting rid of Viber solved the whole issue. This also removed an issue where I had insane wakelock on AudioOut_2 on Android service 1013. So, not only is Viber a phone app with annoyingly bad sound and long delays, it also messes up the rest of your phone's functionality. Skype and Whatsapp are not creating any problems so I'll stick with those.

 

[FAREEZ MUREEZ]

Speakerphone turns off during calls when install viber

Dear Friends,
My out speaker is automatically switched off during call if I installed viber into my galaxy s3. Please advise
thanks

 

[GSDer]

Re: Speakerphone turns off during calls when install viber

Dear Friends,
My out speaker is automatically switched off during call if I installed viber into my galaxy s3. Please advise

As noted in the post immediately preceding yours, uninstall Viber.

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro

 

[FAREEZ MUREEZ]

Re: Speakerphone turns off during calls when install viber

As noted in the post immediately preceding yours, uninstall Viber.

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro

Thanks, I did it, how to resolve this issue without uninstalling. as i want to use viber

 

[GSDer]

I suggest that you email Viber directly info@viber.com

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro

 

[calkidlv]

I have a Sprint HTC Evo 4G LTE with this problem. I spent an hour on the phone with Sprint tech support this morning; they couldn't figure it out and suggested I take phone to service center. After phone call I dug some more and discovered that this isn't unique to Sprint, nor to HTC, nor to KitKat since I only have 4.1.1 on my phone. Checked when latest Chrome browser was released -- Feb 28 -- which was about the time the speaker started automatically turning on when I called someone. So... I uninstalled updates to Chrome, disabled it (ver 33.0.1750.136) and installed Chrome BETA (ver 34.0.1847.62) and the problem is fixed, for now at least.