Re: Water Damaged S5 was NOT Covered by Verizon!
Verizon normally isn't going to cover water damage of any sort, and Samsung's service is notoriously bad. Nothing new here.
The problem I think are the phones themselves. There are several people here that have had theirs wet, under water, even taking pictures under water with no issues. Heck, somebody even ran one through a washing machine and boiled it and it was fine. If your story is accurate your phones were defective and Samsung ought to cover it. However, I am not surprised a bit that they won't.
Don't be. There is a report out there saying someone's S3 or S4 (can't remember which version though I swear it was an S4) started a fire while it was charging on his kitchen counter. Samsung replied asking him to sign a release stating it would not happen.
Here is the vid the guy posted:
Samsung is awful which is why I wanted to get rid of my S4 in the first place. I moved to LG and though I haven't seen any bad reports myself, I'm sure they are out there. I just feel like LG will be somewhat better than my S4.
I've gotta agree. Water-Resistant phones, still fall under the same carrier insurance as every other phone. And yeah, you'd be forced to deal with the manufacture. For this reason, I typically get insurance through a 3rd part company search as SquareTrade or Bubble. I think Bubble is one of the only insurances that covers everything from water to it being stolen/lost.
That's a good idea. I never thought about buying an ST warranty on my phone. I may have to look into that.
OP, it sucks - no two ways about it.
As far as the S5 being "water resistant" - I certainly wouldn't purposely take one of my devices and expose it to water. I mean look how long (up until the S5 that I know of) we used devices without the title of "water resistant". As soon as the horn is tooted, many people you can't do any wrong with the water. Water and electronics are a bad mix, regardless of how Samsung promotes it.
Too bad you couldn't use the heart rate feature after that call with Samsung.
Just kidding ya, OP......I hope your up and running again.
Agreed. Just because it says it is IP67 certified doesn't mean you should purposely take it underwater or near water. I work for AT&T Wireless LP chat and I usually only recommend it to people who have younger children because they like to throw phones in toilets... just as an extra protection so they can
try not to use the warranty.
A couple of things: Per the narrative, the first device had an issue within the first week - then they replaced it with a refurbished unit. That's incredibly strange and there's no chance I would have accepted anything refurbished, used, open box, etc - that's during the exchange period. Next, as a few others have indicated, warranty via the carrier or OEM rarely covers damage of any kind due to misuse, etc but insurance does.
I can't imagine why the Verizon rep wasn't up front about that with the first issue and I'm also having a very hard time understanding why no one is explaining the water-resistant properties of the devices to people - especially when trying to sell them this device instead of the one they actually wanted. It's pretty much a given that if you'd bought the devices you wanted and hadn't been sold a crock about the device being more rugged in water, etc that you'd have been very much more careful and not taken the risks that resulted in the damaged S5's.
Hindsight, etc but if you're still within the first two weeks I'd return all of them and then either buy the devices you want (new) or switch to a carrier that isn't going to try to "upsell" you to bad devices for bad reasons.
1) Yes, why would you even accept a refurbished device within the first week when that is within the 14-day return with only restocking fee policy that ALL carriers have. I would have demanded a brand new device and not left without one.
I've been in my local T-Mobile store for hours before (waiting on my mom lol) so I can honestly say that I would stay for hours at a time to get my **** fixed the way me and my family needs it to be.
2) We aren't upfront because the OEM itself puts unnecessary pressures for sales. Personally, I have to have at least 1 sale per hour with my job, so, if I think I am going to get the sale by leaving out important information, I will do it because if I don't, that is another metric they can fire me over. I see where you are coming from but being behind the lines with this doesn't make me that surprised that the VZW reps were not up front about it. They probably have to have a number of sales per day or per week or per month. There are always going to be a number of sales you have to have with a retail job.
I was a retail banker for my last job at the bank and that means that I had to go out and get accounts and we had to have so many accounts per month in order to stay open. They literally closed branches that weren't performing while I was there. So, yes, there are ALWAYS going to be sales metrics that the retail employees have to hit and what @dpham00 said was that he would make sure he had proof that the employee said what they said. That's where you can catch them leaving things out because if @dpham00 were to ask me for that, I would immediately say what I was leaving out.
That's just my story, personally, but I still think it is valid.
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OP, I think you should learn from your past two mistakes and try your best to keep it away from water. Take a regular waterproof camera, there is no need for a phone while rafting or at a water park. Yeah, it costs money to develop the film but they can now transfer that film to USB (as far as I can remember at least) so, you can have it digitally if you need it digitally.
" it was working until the ringer started vibrating the phone... then the water infiltrated the phone and it was gone gone gone.
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