Galaxy S6 Can't Receive MMS From Certain Numbers Only

stestardi

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Dec 2, 2014
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Here's a tricky one for you all -- I'd appreciate any help.

My friend Mary has a brand new Galaxy S6 that cannot receive picture messages from her kids' phones, but messages from other phones come through fine. Here are the details:

* Mary's phone is a brand new Samsung Galaxy S6 on the Verizon network.
* Her kids have Galaxy S6 or Galaxy S7 phones on a small local carrier called Inland Wireless.
* MMS messages from her kids' phones are not received on Mary's phone.
* Plain text messages from her kids are received fine.
* MMS messages from her kids are received fine on her friend's Verizon Galaxy S6 Phone.
* Mary can send MMS messages to her kids and to her friend's S6 with no problem.
* Mary can receive messages from her friend's Galaxy S6 phone with no problem.
* Neither Mary nor her kids use Google Hangouts.
* Mary has never used an iPhone so there should be no issues with a still-active iMessage account.
* Finally, Mary's previous phone (a Galaxy S3) had the same problem. She used Samsung SmartSwitch to transfer data to her new phone. (I think there's a clue here.)

I'm stumped and would appreciate any help.

Thanks!

Steve
 
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B. Diddy

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Has anyone involved ever used an iPhone, and if so, has their iMessage account been completely deactivated?
 

stestardi

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Sorry, should have added that -- Mary has never used an iPhone.

I just found out that her kids are actually not on Verizon, but on a local carrier Inland Cellular in Lewiston, Idaho. But the face remains that they can send pictures to a friend who is on Verizon, but not to her.

I'll update the original post with these details.

Thanks!

Steve
 

lucianus_luciferus

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open messaging app and go to more, settings, more settings, multimedia messages and check that auto retrieve is on, roaming auto retrieve is on and set restrictions to free
do this on all phones