Here's a tricky one for you all -- I'd appreciate any help.
My friend Mary has a brand new Galaxy S6 that cannot receive picture messages from her kids' phones, but messages from other phones come through fine. Here are the details:
* Mary's phone is a brand new Samsung Galaxy S6 on the Verizon network.
* Her kids have Galaxy S6 or Galaxy S7 phones on a small local carrier called Inland Wireless.
* MMS messages from her kids' phones are not received on Mary's phone.
* Plain text messages from her kids are received fine.
* MMS messages from her kids are received fine on her friend's Verizon Galaxy S6 Phone.
* Mary can send MMS messages to her kids and to her friend's S6 with no problem.
* Mary can receive messages from her friend's Galaxy S6 phone with no problem.
* Neither Mary nor her kids use Google Hangouts.
* Mary has never used an iPhone so there should be no issues with a still-active iMessage account.
* Finally, Mary's previous phone (a Galaxy S3) had the same problem. She used Samsung SmartSwitch to transfer data to her new phone. (I think there's a clue here.)
I'm stumped and would appreciate any help.
Thanks!
Steve
My friend Mary has a brand new Galaxy S6 that cannot receive picture messages from her kids' phones, but messages from other phones come through fine. Here are the details:
* Mary's phone is a brand new Samsung Galaxy S6 on the Verizon network.
* Her kids have Galaxy S6 or Galaxy S7 phones on a small local carrier called Inland Wireless.
* MMS messages from her kids' phones are not received on Mary's phone.
* Plain text messages from her kids are received fine.
* MMS messages from her kids are received fine on her friend's Verizon Galaxy S6 Phone.
* Mary can send MMS messages to her kids and to her friend's S6 with no problem.
* Mary can receive messages from her friend's Galaxy S6 phone with no problem.
* Neither Mary nor her kids use Google Hangouts.
* Mary has never used an iPhone so there should be no issues with a still-active iMessage account.
* Finally, Mary's previous phone (a Galaxy S3) had the same problem. She used Samsung SmartSwitch to transfer data to her new phone. (I think there's a clue here.)
I'm stumped and would appreciate any help.
Thanks!
Steve
Last edited: