Gear VR Promotion Success/Failure Thread: please post whether you are successful ...

[bcg416]

Credit to the author over on the Verizon community forums, but I lol'd

 

[cpsheba]

Crappy response from Samsung Support over on Twitter:

We definitely understand where you are coming from, bcg416. In the case of your carrier, they offered either the Gear VR or the Gear S2. In their specific case, if one gift ran out, the other was substituted in. Had both gifts run out, then the promotion would have substituted in a different gift entirely. While we realize this wasn't the gift you would have prefered, there was a very limited number of the Gear S2s for this promotion so they moved to the other gift option. The Gear VR is the standard at which Samsung reserves the right to substitute for another item of equal or greater value in the event of item unavailability, since this was the common denominator of the promotion carrier wide. Let us know if theres anything else that we can do for you!

Apparently they need to read their own terms and conditions.

LOL..yes, just another canned answer...

Just like Verizon..I called them and got the "this is the first we've heard of the the issue..." blah blah blah...

 

[chrimen]

I actually received both emails one on 3/23/16 saying it was a business account or bought at a store (which it wasn't since I submitted an online receipt) and then another saying I was approved for the S2 on 4/7.

I called Prizelogic and they said I would be getting the Gear S2, but at this point I don't trust them.
Added my stuff to the google docs.

 

[Jukins]

I have been a die hard Samsung buyer for quite some time. If this is true my loyalty will certainly be changing.

So even though Samsung themselves aren't responsible for actually handling the promotion because you didn't get a freebie (albeit a very nice one) you're gonna abandon Samsung? Entitled much? It's like getting mad at Kellogg because walmart didn't stock the product right. Lol

 

[Jukins]

You were fine with the s5 but a smart watch enticed you to spend $800 or so (over time) for the phone plus service? Seems a smarter de I soon would've been to just get the water heater and be content with the s5. But I'm guessing like me you were coming to the end of your s5 contract and we're gonna get the s7 anyway. Entitled customers lol

 

[RockyMin]

Well I just checked again and the status page is still ship date pending, but delivery manager now shows that my package is now in transit and currently at Indianapolis, IN as of 3:48pm. Still says 0.9lbs too. Guess it won't arrive today like it said though, lol.

 

[tomstep2]

If they are running low on S2's or whatever, why don't they offer those of us waiting and approved to get the S2 Classic for the $50 difference? I would gladly pay $50 to get the S2 Classic instead and not have to wait as long. Just my 0.02 cents...

 

[chrisdaman77]

So even though Samsung themselves aren't responsible for actually handling the promotion because you didn't get a freebie (albeit a very nice one) you're gonna abandon Samsung? Entitled much? It's like getting mad at Kellogg because walmart didn't stock the product right. Lol

Uhm excuse me they did not fulfill what they are offered. Yes I am entitled to what they said I was going to get in THEIR promotion. Also this would not be in the same category as you are making a comparison too. Yes I would abandon them if they did not make it right.

Somewhere on planet earth!

 

[saratogag35]

I'm not sure if it would do anything for you guys but maybe contact the FTC. The FTC takes similar things to this very seriously. In this case Verizon was the only carrier to promote the S2 watch and on there website it did not say a single word about limited availability or check the terms and conditions. Verizon legit made it seem like if you bought an S7 from the website you could get the watch or VR. Since people wanted the S2 they switched carrier or upgraded just to get the watch. This caused verizon to increase sales and gain customers leading to there stock price going up making some people a lot of money. Granted there stock price has taken a hit in the last couple weeks because of the strike, you may have some ground to stand on. I'm not a lawyer but I have seen instances where the FTC got involved and forced companies to make good in there promotions.

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[chrisdaman77]

You were fine with the s5 but a smart watch enticed you to spend $800 or so (over time) for the phone plus service? Seems a smarter de I soon would've been to just get the water heater and be content with the s5. But I'm guessing like me you were coming to the end of your s5 contract and we're gonna get the s7 anyway. Entitled customers lol

Switched from a carrier where service was getting crappier by the minute and chose Verizon. Can't use a sprint phone on Verizon. I wouldn't say entitled more upset at the way customers are being treated.

Somewhere on planet earth!

 

[Merc420]

Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
.9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

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[RockyMin]

Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
.9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

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That was my situation, except I ordered the phone on 3/17 and it came the next day on 3/18 which is when I submitted and got approved. So it has been about 8 weeks for me from when I initially submitted.

 

[chrisdaman77]

Received s7 on 3/16. Submitted for gear s2 on3/18 because on 3/17 showed out of stock. approved on3/18. Got approved email 4/7. Had all the funky status changes the entire time. No tracking info on fdm or from prize joke company. Called fedx I have a pkg coming tomorrow weighing in at
.9lbs. I have nothing else being shipped so it has to be the watch. I'll post pictures tomorrow if I get it.good luck everyone

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Curious if you have fedex manager

Somewhere on planet earth!

 

[Merc420]

I do have fedx manager nothing on there so call fedx everyone. They won't give a tracking number but did tell me pkg was pick up on4/24 and is in Connecticut. I live in mass

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[wheresmys2]

Thank you for the spreadsheet!

 

[RockyMin]

Just noticed in Delivery Manager that my delivery date is now Thurs, 4/28. So they did change it when they picked it up.

 

[Sector4208]

submitted for s2. PL guaranteed I was getting the S2. No tracking info on samsung status or FDM. VR shows up on my porch this afternoon.

 

[Cnicks]

1st world problems... wtf is my watch? Submit date 3/10 and PL just keeps lying to me

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[LanceAllan]

Just noticed in Delivery Manager that my delivery date is now Thurs, 4/28. So they did change it when they picked it up.

nice, at least there is some movement....

 

[RockyMin]

nice, at least there is some movement....

Yeah, when the label was created last Friday, it had a delivery date of today. I guess that meant that was when it would depart lol.