Gear VR registration/approval/shipping/arrival info & also problems.

Re: Gear VR registration/approval/shipping info & also problems.

Get it wed but probably tomorrow since its already in houston
 
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Re: Note your approved Gear VR registration and shipping updates.

Do you think I need to resend my actual receipt again with the preorder email or would they still have that part?

I'm not sure if it'll let you do two uploads. Honestly I would just call them.
 
Re: Gear VR registration/approval/shipping info & also problems.

Yes they will i had to redo mines
 
Re: Gear VR registration/approval/shipping info & also problems.

Take a pic and resend
 
Re: Note your approved Gear VR registration and shipping updates.

All I have is my email that I got when I pre ordered in store. They also gave me a pre-order print out when I did the order but I think the guy might have took that when I picked the phone up

Yes. That should work. I had to resubmit my receipt. I used the pre-order receipt that Verizon provided me and Samsung accepted it.

The two key items Samsung is verifying is the date of purchase and IMEI.
 
Re: Gear VR registration/approval/shipping info & also problems.

Got approved Wednesday and still no tracking.
 
Re: Note your approved Gear VR registration and shipping updates.

I'm not sure if it'll let you do two uploads. Honestly I would just call them.
Before calling get comfortable. On hold with them now, here is my hold time as of now.

f2c31194ced2a68b6f0c52e5e7c362db.jpg
 
Re: Gear VR registration/approval/shipping info & also problems.

I guess I can't complain with all the troubles everyone seems to be having. My approval process only took a few minutes total including getting the email to buy the bundle and the final approval email. Now I try to wait patiently for my shipping email.
 
Re: Gear VR registration/approval/shipping info & also problems.

Finally off the phone. When I signed up Friday morning the option to add the $99 bundle was there. Online says I'm approved but nothing about the bundle, no emails to pay, nothing. So I did the dreaded call to see if I'm getting one or not. She says I am getting a bundle and should be getting a email in a couple days to pay.

Time will tell.
 
Re: Gear VR registration/approval/shipping info & also problems.

View attachment 258026

I submitted this am and just checked it and it says Registration accepted but doesn't have a date. I submitted the actual lease agreement so not sure if that will work. Do you think I am good because it says accepted? There isn't a date though under accepted and I never received any email after the first one.
I used my lease and it was accepted.
 
Re: Gear VR registration/approval/shipping info & also problems.

Finally off the phone. When I signed up Friday morning the option to add the $99 bundle was there. Online says I'm approved but nothing about the bundle, no emails to pay, nothing. So I did the dreaded call to see if I'm getting one or not. She says I am getting a bundle and should be getting a email in a couple days to pay.

Time will tell.
That gives me hope. I did mine first thing Friday morning also and the option was there. I got the email for more info on Saturday and I'm still waiting.
 
Re: Gear VR registration/approval/shipping info & also problems.

I, too, got the dreaded "Didn't purchase within the promotional period" email back after submitting four separate copies of the receipt - one for each family member that got an S8/+.

I wondered how that was going to work when I sent it, since the receipt made no mention of the fact that I'd pre-ordered the phones on April 1st.

On the failure notice email, I found it particularly amusing that they said I'd only have this one last time to try to get it right. So, I created four complete nine-page PDFs that have a custom cover-sheet with IMEI, Wi-Fi MAC Address, phone number, Best Buy order number and then attached the entire collection of pre-order form scans, confirmation emails, order pick-up emails, close-up photos of the boxes the phones came in, scans of the pick-labels on the phone boxes that showed Best Buy's order number on them and, lastly, the receipt again. I uploaded each for the four phone accounts on Samsung's site and we'll see what happens now.

They can now tie all the numbers together and see that the phones were plainly ordered during the promotional period.

If that doesn't get me at least a couple of headsets JUST FOR THE EFFORT, I'll be disappointed.
 
Re: Gear VR registration/approval/shipping info & also problems.

Welcome to the no action club. :-\

I'm joining. I wanna be patient but honestly I'm about to just prepare myself a nice bath and call them. Not knowing what's going on is the absolute worst.
 
Re: Gear VR registration/approval/shipping info & also problems.

I submitted my target agreement along with a copy of the email I received from pre-ordering. I got a message that it was denied because it wasn't within the promotional period.

Called them up (waited 1.5 hours) and the rep told me to resubmit the same paper work but to highlight the following:

Pre-order date, price paid, store purchased at and phone model.

I am hoping this works, otherwise I am not sure what else I can do.
 
Re: Gear VR registration/approval/shipping info & also problems.

I'm joining. I wanna be patient but honestly I'm about to just prepare myself a nice bath and call them. Not knowing what's going on is the absolute worst.

I called Samsung, the rep said that it takes usually 3 business days to ship, so in my case I paid on Friday, it's only been 1 day. He also said that it will be shipped by Wednesday the least and I will be receiving it by Friday. (I told him I'm going out of state next week). I am pretty sure that is the case with everyone that was able to lock the bundle =)
 
Registered on the 19th and got the approval email but that's it... hopefully I'll get a email with tracking soon.... regular vr bundle not the $99 one with headphones
 
Re: Gear VR registration/approval/shipping info & also problems.

Well I just got word from FedEx via delivery manager that I can expect an 11lb package by 8 pm on Wednesday.

No update from Samsung, as in email saying shipped, nor tracking number from them. But I think it's it, I'm expecting nothing else. No charge yet either. Shhhhh... ;)
 

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