Gear VR registration/approval/shipping/arrival info & also problems.

[anon(7901790)]

Re: Gear VR registration/approval/shipping info & also problems.

Does it say where the package is coming from?

Mine says it's coming from Indiana. I got the $99 Infinitely Immersive. I presume the free gift box is coming from the same place.

 

[Bloodthirsty]

Re: Gear VR registration/approval/shipping info & also problems.

Thought I would share my experience. I preordered from BB on 4/2, picked it up on 4/21(One day after the promotion period). I sent my receipt with the pox showing the pick date of 4/20 and was declined.

I called customer support and after a 1hour 20 min hold I was thru. They were great in addressing my situation and sounds like all should be resolved. I have to email a copy of my preorder email from BB but I should be good to go. Just wanted to throw that out there for anyone in the same boat as me.

 

[jrcdpm]

Re: Gear VR registration/approval/shipping info & also problems.

On hold for 2nd time today with customer support. Over 50 minutes.

 

[TechWhore]

Re: Gear VR registration/approval/shipping info & also problems.

On hold for 2nd time today with customer support. Over 50 minutes.

Try chat. I got someone in about 5 minutes.

 

[durandetto]

Re: Gear VR registration/approval/shipping info & also problems.

Mine says it's coming from Indiana. I got the $99 Infinitely Immersive. I presume the free gift box is coming from the same place.

That's where all of the promotions that I've gotten from Samsung come from.

 

[AZwldcats]

Re: Gear VR registration/approval/shipping info & also problems.

My $99 Bundle just showed up on my Fedex app. Should have it Saturday!


Edit.... Except it only shows as 1.6 lbs.
Isn't it supposed to be closer to 5?

 

[Misterb]

Re: Gear VR registration/approval/shipping info & also problems.

This is so bizarre, but I'm not going to complain. First, I'm the past hour I tried chat, but they said they can't help with Samsung promotions and need to call. I expressed my frustration with the phone system and they said that's the only way. Called, and actually got someone to pick up within about 15 minutes. She said I would need to talk to promotions, so she transferred me. Had to go through an automated system, and found an option for the promotions department. Was on hold for almost an hour, and decided to look at my emails, and in the last 10 minutes, Samsung sent me an email that my submission is approved! What? They told me in the last email that my receipts weren't good enough, and they left me out in the cold and wouldn't answer the phone.

Gonna leave it alone now. Maybe somebody finally figured out that they are creating too much work for themselves by denying legitimate submissions

 

[metacuate]

Re: Gear VR registration/approval/shipping info & also problems.

My $99 Bundle just showed up on my Fedex app. Should have it Saturday!


Edit.... Except it only shows as 1.6 lbs.
Isn't it supposed to be closer to 5?

Yes. Mine is 5lbs. The box is 19x5x10in, for reference.

 

[Stickboy46#CB]

Re: Gear VR registration/approval/shipping info & also problems.

Got my shipping notice for my second bundle. Both are 5 lbs. One arriving tomorrow and one on Friday. I hate that they require signatures AND have the ability to have them held at a fedex location removed. Makes it hard to plan.

 

[AZwldcats]

Re: Gear VR registration/approval/shipping info & also problems.

Yes. Mine is 5lbs. The box is 19x5x10in, for reference.

Odd....

Was your from

BRIGHTPOINT NORTH AMERICA
TRAFFIC Department
501 AIRTECH PKWY
PLAINFIELD, IN US 461687408
317 707-2192

It is coming Fedex home not 2 day, Is 1.6 lbs and has no dimensions listed.

Only other thing I ordered with Samsung is got the free month of Samsung premium care.
Wonder if they send documents or something.. Hmmm

 

[redhawk24]

Re: Gear VR registration/approval/shipping info & also problems.

Just spent 3+ hours on the phone. Finally got through to a supervisor named RJ. He said that he was unable to give me any information yet, and tried to get me to accept that I had to wait 6-8 weeks and that they were going to shipped out in batches according to IMEI number. They couldn't or wouldn't confirm what batch my bundle would be in. I kept pushing, and he finally said that if I hadn't received any tracking information after a week from my order confirmation that they could escalate my claim. I confirmed with him that since I ordered it on 4/20, that I expected information by 4/27. He said that was correct and that he would note that to my account. I will give it until 5 PM on 4/27 and then I won't get off of the phone until I have a tracking # in hand.

Just got my shipping email! Scheduled for Friday delivery.

 

[sdn61387]

Re: Note your approved Gear VR registration.

I got my phone the day after it released (the saturday for me) and entered the info that evening. I apparently forgot to include the carrier in my receipt picture, and got an email two days ago saying to try again. I resubmitted, and at some point today the status on the website changed to submission approved, though ive gotten no email yet saying so. So they seem to be handling things pretty quick. Id imagine the 2 weeks for review and 6 or so for shipping are just really high end estimates for worse case scenario.

 

[jinxbreaker]

Re: Note your approved Gear VR registration.

Waited an hr the other day and was hung up on and then today 2hr and 8 mins on HOLD... Their system is flawed with this BS. If it wasn't for my son wanting the VR so bad I would have returned the S8 plus and NEVER by ANYTHING by Samsung EvEr again. What a joke this promo is. Sent the extra email and we will see. I think we have 14 days to return phone,correct?

 

[Edgar5]

Re: Gear VR registration/approval/shipping info & also problems.

This is so bizarre, but I'm not going to complain. First, I'm the past hour I tried chat, but they said they can't help with Samsung promotions and need to call. I expressed my frustration with the phone system and they said that's the only way. Called, and actually got someone to pick up within about 15 minutes. She said I would need to talk to promotions, so she transferred me. Had to go through an automated system, and found an option for the promotions department. Was on hold for almost an hour, and decided to look at my emails, and in the last 10 minutes, Samsung sent me an email that my submission is approved! What? They told me in the last email that my receipts weren't good enough, and they left me out in the cold and wouldn't answer the phone.

Gonna leave it alone now. Maybe somebody finally figured out that they are creating too much work for themselves by denying legitimate submissions

Are you getting just the vr? Or were you able to still but bundle?

 

[MACKSnare519]

Re: Gear VR registration/approval/shipping info & also problems.

Mine should be here tomorrow, got my tracking tonight. I'll probably use it a tad bit more because of the remote. But my first one I got last year with the S7E fell out of usage after a month. But hey, it's free. Lol

 

[99problemz]

Re: Gear VR registration/approval/shipping info & also problems.

Had my gear vr scheduled for a Thursday 27th delivery. Just checked tracking number and now it's pushed back for Saturday... all the bs you have to go through for these promos is ridiculous.

 

[Misterb]

Re: Gear VR registration/approval/shipping info & also problems.

Are you getting just the vr? Or were you able to still but bundle?

All I wanted was the VR

 

[VW Maverick]

Re: Gear VR registration/approval/shipping info & also problems.

Mine got pushed from Thursday to Friday but as we have mentioned, free is free.
This will be my first VR device and I have been doing some research on what it can do.
I like that Netflix has VR integrattion and am looking forward to that.

Mav.

 

[metacuate]

Re: Gear VR registration/approval/shipping info & also problems.

Odd....

Was your from

BRIGHTPOINT NORTH AMERICA
TRAFFIC Department
501 AIRTECH PKWY
PLAINFIELD, IN US 461687408
317 707-2192

It is coming Fedex home not 2 day, Is 1.6 lbs and has no dimensions listed.

Only other thing I ordered with Samsung is got the free month of Samsung premium care.
Wonder if they send documents or something.. Hmmm

Same origin. Mine is two day air shipping.

 

[Viscomi4444]

Re: Gear VR registration/approval/shipping info & also problems.

Mine has been sitting on approved since the 22nd.