Google Pixel 2 and Pixel 2 XL Pre Order / Shipping Discussion

[Almeuit]

Mine is the same! Shipping on the 23rd, still editable, and no new CC charge. I'm considering contacting Google today, but I don't want to screw things up if maybe they are in motion. I'm leaving the country on the 30th, so I'd really like it before I leave!

I will definitely be contacting them today. They all told me all was well and it would ship. I am concerned that something is wrong since they told me all was well but it obviously isn't since it hasn't shipped .

I didn't mind waiting for the Panda for a week or so since I seemed to have been lucky w/ my order but if it is just delayed I would rather just get a black one and call it a day.

 

[husslord]

Update...after talking to a google and the shipping department last night my order can’t be canceled now and states it should be delivered today or tomorrow doesn’t show the fun lines and dots or that it is processing but at least the dates changed and I can’t cancel it. I recommend people who were supposed to have their by now call.

 

[Mike Dee]

I will definitely be contacting them today. They all told me all was well and it would ship. I am concerned that something is wrong since they told me all was well but it obviously isn't since it hasn't shipped .

I didn't mind waiting for the Panda for a week or so since I seemed to have been lucky w/ my order but if it is just delayed I would rather just get a black one and call it a day.

If you switch to black now you would lose the mini home unless you can get them to change your invoice

 

[Almeuit]

If you switch to black now you would lose the mini home unless you can get them to change your invoice

That is also part of my issue.

 

[Zendroid1]

For those who's ship date hasn't even arrived yet, no need to freak out yet. There's no point in calling Google yet if your ship date hasn't arrived and passed yet. They don't care if someone on a forum ordered after you and got theirs. There's a lot of logistics involved and not a simple, first come first served type of list.

If your date passes then give them a jingle but don't freak out prematurely.

 

[rbernard80]

Shipped! Black 128GB 2XL ordered 10/5, shipped on schedule today, arrives Thursday.

 

[Almeuit]

For those who's ship date hasn't even arrived yet, no need to freak out yet. There's no point in calling Google yet if your ship date hasn't arrived and passed yet. They don't care if someone on a forum ordered after you and got theirs. There's a lot of logistics involved and not a simple, first come first served type of list.

If your date passes then give them a jingle but don't freak out prematurely.

Mine has arrived & passed. Yesterday they ensured it would ship which I doubted (that is why I contacted them). I only contacted them since I know the edit / cancel buttons should disappear before it ships which mine are still present.

To be honest I haven't heard of one Panda going out so that has me curious as well.

 

[wwwjr]

Live chat now. #8 in the queue...

 

[wwwjr]

So. Just finished my chat and...

Google Support
Kate K
8:42 AM
Thanks for contacting Google Support. My name is Kate K.
Kate K
8:43 AM
Hi Wayne. I see that you looking for more information on the order you have placed.
Wayne
8:43 AM
yes
Kate K
8:43 AM
I understand, would be glad to assist you today.
Kate K
8:44 AM
I see that you have shared the order number GS.XXXX-XXXX-XXXX.
Kate K
8:44 AM
Let me track the details for you.
Wayne
8:44 AM
indeed
Kate K
8:46 AM
I have checked and see your shipment is in advance stage, Est. delivery date: Oct 25, 2017 - Oct 26, 2017. You will receive a confirmation email from our shipping team with the tracking details of your order once the device is out for delivery.
Wayne
8:46 AM
Thank you for checking.
Kate K
8:46 AM
You're most welcome.
Kate K
8:46 AM
I'm very positive, you will receive an email at any moment today.
Kate K
8:47 AM
And shipment would be there at your doorsteps.
Wayne
8:47 AM
Perfect. Thank you.
Kate K
8:47 AM
My pleasure.
Kate K
8:47 AM
I am glad I could help. Is there anything else I may assist you with today?
Wayne
8:47 AM
That is all.
Kate K
8:47 AM
Congratulations on your new purchase. I'm sure that with Pixel 2 XL your experience will only get better!
Kate K
8:48 AM

 

[eds817]

So. Just finished my chat and...

Google Support
Kate K
8:46 AM
I have checked and see your shipment is in advance stage, Est. delivery date: Oct 25, 2017 - Oct 26, 2017. You will receive a confirmation email from our shipping team with the tracking details of your order once the device is out for delivery.

This is the dumbest thing I ever read. Why wait until it's out for delivery to send a tracking #?

 

[Zendroid1]

Mine has arrived & passed. Yesterday they ensured it would ship which I doubted (that is why I contacted them). I only contacted them since I know the edit / cancel buttons should disappear before it ships which mine are still present.

To be honest I haven't heard of one Panda going out so that has me curious as well.

You have a valid right to ask Google. I'd be asking questions too. I'm mainly talking about those saying it's supposed to ship 10/25 and it hasn't yet and then they call google and complain that bob from the forums ordered a day later and his shipped.

But yes, I'm concerned about the Panda too. The month long delays on the white pixel 2 have me wondering if they'll bump all us back even more than we were already bumped back. Mine doesn't ship til 11/6.

 

[wwwjr]

This is the dumbest thing I ever read. Why wait until it's out for delivery to send a tracking #?

EXACTLY!!! I don't know if I buy it honestly. Until I actually get tracking, I'll assume my panda is still in the forest.

 

[Owen Gobbo]

Was supposed to ship yesterday and be delivered yesterday or today. I haven't gotten any tracking emails. I contacted Google support and they said they would talk to their shipping department and get back to me. They also said it could take 24 hours for a response. I'm on the east coast next to NYC. Anyone in the North East get their delivery from a 23rd shipping date?

 

[stevensadave]

I’m in south jersey. I called and they’re looking into it. Was supposed to ship yesterday and be here today. Oddly enough, my case shipped and was sent overnight to be here tomorrow. I haven’t been able to edit my order since yesterday at around 11:30am.

 

[cyndie1030]

Just got my email that it's been shipped with delivery expected 10/26 or 10/27. Was supposed to ship 10/22 with delivery 10/24 or 10/25.

 

[madcrabs]

Got mine about an hour and a half ago! Still setting it up to mimic my N6P. That blue tint is real, but I'm not complaining, yet.

 

[Lobwedgephil]

I’m in south jersey. I called and they’re looking into it. Was supposed to ship yesterday and be here today. Oddly enough, my case shipped and was sent overnight to be here tomorrow. I haven’t been able to edit my order since yesterday at around 11:30am.

Yeah my expedited phone shipped yesterday to arrive on Thursday, my regular shipped case shipped today to arrive tomorrow. Makes sense, digital river, the shipping company is the worst.

 

[stevensadave]

Yeah my expedited phone shipped yesterday to arrive on Thursday, my regular shipped case shipped today to arrive tomorrow. Makes sense, digital river, the shipping company is the worst.

I just wished my phone would ship haha now I’m gonna have a case with no phone. As of right now, my phone still hasn’t shipped according to google.

 

[marcb11]

Mine finally shipped, a day late, arriving two days later than estimated because they shipped it FedEx ground.

Thanks Google, couldn't do the right thing and send it overnight?

 

[Almeuit]

Mine finally shipped, a day late, arriving two days later than estimated because they shipped it FedEx ground.

Thanks Google, couldn't do the right thing and send it overnight?

Which one did you order? XL or non / color ?