Google Software Issue - Downloads Stuck at 100% and Other Related Issues...

[billykac]

On GPF, one large thread is:
https://productforums.google.com/forum/#!topic/play/-_CxHSc0hCs

Another:
https://productforums.google.com/forum/#!topic/play/Wq-J6_tTxik

And there are more. Just search on "Downloading 100%" or similar, and you'll find them. I tend to broadcast across forums and threads when I want action on something.

On XDA:
https://forum.xda-developers.com/galaxy-s8/help/play-store-apps-reamain-100-downloaded-t3617403

Hope this helps!

 

[AdamHLG]

Thanks for the above. A momentary blip in the matrix. A reminder that we take for granted how well things usually work. It will be OK. We need to give it a little time unless the internet forums fix it first :--).

 

[AdamHLG]

All:

I believed I have found the fix. Strong words - but I think I did.

After 6 factory resets, I narrowed it down to the Google app. On the 6th factory reset I immediately went to Google Play after the setup screens and disabled automatic app updates. I then installed each update one by one - except the Google app update. All was working. I left it overnight. This morning, all still working. So I updated the Google app. BAM. Stopped working. And worse off, uninstalling that update did not fix it (nor clearing the app's cache and data). So whatever it installed as part of that update - some background process - remained.

Frustrated, I had a final idea. As I saw it, it was definitely the Google app. So I went here to look for a beta version of the Google app. And.... BAM.... a new beta was released TODAY. I downloaded and installed it (side-loaded it). BAM the phone is working perfectly.

Folks... cross your fingers this may be it. You can get the Google app 7.24.30 beta here:

https://www.apkmirror.com/apk/google-inc/google-search/

See how that works for you!

 

[billykac]

Thanks for your hard work!

I am going to stay away from betas, as I am now officially out of Google's Beta program. The good news is that this may well be the new version that resolves the problems. The reason I say "may" is b/c I have fixed this problem more than once in the past week - and it just returns within a day. But if this really is "the fix", that's awesome to hear, and I will wait for it to drop after beta.

 

[AdamHLG]

Just FYI, you can stay out of the beta program and just side load this one app and try it. I am pretty sure this is it.

 

[billykac]

Happy to hear that this is working for you!
For me, I'll wait for it to drop through the normal channels.
Thanks for the heads-up though!
-bk

 

[donm527]

Re: Google Software Issue - Downloads Stuck at 100% and Other Issues...

Just wondering if people have gotten their Oreo update and resolve their issue posted here.

I just got Oreo yesterday and even though only been 24 hours... I didn't get any indication of any hang in the What's App backup that would happen to mine overnight while sleeping. So I am thinking the Oreo/March Security update has fixed my issue.

So when off wifi it all works. On wifi it gets wonky? Who's your home service... AT&T U-Verse?

You're last comment does remind me... I don't have the issues you mention above but the one issue I have... when I wake up I see the What's App notification and when pull down for more info I see it's paused at backing up chats. I use to toggle the wifi to fix but I just leave it cause once I leave home and out of wifi range it finishes. Such a little glitch it didn't come to mind.

And I think I only noticed it after last security update? So maybe a wifi issue after the update?

 

[AdamHLG]

I can report that my fix a few posts up on the Google app beta did fix my issue for about 18 hours and just like billykac indicated the issue out of nowhere popped up again last night. I did absolutely nothing different to my phone other than click OK to a play store update for a random non-google app. And it hung. I am absolutely convinced now that this is a server side issue. I am on Verizon we did not yet get the Oreo update. It must be imminent however. For all I know these problems are being caused by the prep work for the Oreo rollout on the server side. I hope donm527 is correct that Oreo fixes this once and for all. Just going to need to live with it for a bit I guess.

 

[billykac]

I can report that my fix a few posts up on the Google app beta did fix my issue for about 18 hours and just like billykac indicated the issue out of nowhere popped up again last night. I did absolutely nothing different to my phone other than click OK to a play store update for a random non-google app. And it hung. I am absolutely convinced now that this is a server side issue. I am on Verizon we did not yet get the Oreo update. It must be imminent however. For all I know these problems are being caused by the prep work for the Oreo rollout on the server side. I hope donm527 is correct that Oreo fixes this once and for all. Just going to need to live with it for a bit I guess.

My plan exactly.

 

[billykac]

Just got an update to the Google app.

It installed completely!

I checked the software update function - works as it should.

This looks great. I hope it holds-up over the next day or two as "the fix".

 

[AdamHLG]

What version of Google app got pushed? It is under apps it will have version #. The beta I am on is 7.23.26.21.

FWIW, there is no app update available to me for the Google app (I even restarted phone to be sure) so maybe I am on a later version with the beta anyway. Earlier today I received an app update notification for Google Play Movies & TV. I hit update expecting to hang like last night and it installed fast and flawless and everything is working again like all day yesterday - which is totally random. Well not random actually if its a google server issue which is what I am convinced it is at this point.

 

[billykac]

The version of the Google app I just received is: 7.23.26.21.arm64

To check installation, I tried a different app (other than Google, which installed perfectly) and that app installed perfectly. I haven't seen two apps install properly in a row in 10 days or so.

Then, I tried to send a text with an attached image. Worked great.
The software update works.

Still, this could be random, so I'll keep an eye on it and report back.

 

[AdamHLG]

We are on the same Google app version. Let's keep our fingers crossed. This seems to work for me now except for the hiccup last night.

 

[billykac]

Well, the issues are still present - just not 100% of the time.
So, I can't celebrate just yet.

 

[AdamHLG]

Same here for me it is hit and miss but definitely better than it was a few days ago. I did notice that the app has a Beta release almost daily so it appears they are still working on it but I am 100% convinced this is a server issue involving the Google app.

 

[AdamHLG]

Okay well just to provide an update on this thread I received the Verizon Oreo update and installed same. Following my own personal protocol after the update installed I factory reset the phone to get a stock clean Oreo install and just completed reinstalling all apps and settings. Thus far this issue has not reappeared and everything is working flawlessly. It's only been about 6 hours but given the success with the last update to the Google app and now the Oreo update I'm going to declare victory and move on to the next annoyance in my life. Good luck everyone!

 

[billykac]

Okay well just to provide an update on this thread I received the Verizon Oreo update and installed same. Following my own personal protocol after the update installed I factory reset the phone to get a stock clean Oreo install and just completed reinstalling all apps and settings. Thus far this issue has not reappeared and everything is working flawlessly. It's only been about 6 hours but given the success with the last update to the Google app and now the Oreo update I'm going to declare victory and move on to the next annoyance in my life. Good luck everyone!

Awesome! Thanks for the report.

As we all know, we have to wait a couple of days to really declare success (sorry!) b/c the issues we've seen are amazingly persistent.

Or, maybe it's fixed! I am hoping for that!

 

[AdamHLG]

I am unhappy to report that this issue has come back on my Note 8 after the Oreo upgrade. It reappeared within 24 hours of the upgrade (which was this past Friday). For the record, I upgraded my phone to Oreo, allowed the update to complete entirely, and then factory reset my phone for a clean Oreo install. The problem reappeared.

Today I clicked on the link that billykac posted a while up the thread. In that link, there is a "one on one" support option whereby Google calls you to initiate a support thread. To Google's credit, they did in fact call me within 3 minutes. After 45 minutes of discussion and the usual progression of recommendations such as wiping caches, data, factory reset, etc., I was ultimately told this was a Samsung issue. I was transferred to Samsung directly (again to Google's credit I might add). The Google support had already explained the entire issue to the Samsung rep. The Samsung rep was clueless. Despite my polite explanations that there are 10 threads on the internet and Google support forums on the same issue, same symptoms, and same frustrations, I was told that my support avenue was to go to Best Buy and speak to a person st the "Samsung Experience Shop" at that Best Buy. Samsung will not progress the issue until I go to Best Buy and the local employee analyzes my phone. If the rep at Best Buy cannot fix it, the phone will need to be sent to Samsung for service.

I am thinking not. To do this, it means I must factory wipe my phone and ultimately send it to Samsung with my google account intact. And who knows when I get the phone back. And maybe I am assuming too much but I do not see a local Best Buy employee troubleshooting the issue to the extent I already have for probably 30 hours of my time and 8 factory resets.

All of the above said, maybe it actually is a Samsung issue and not a Google issue after all. We know there are threads where S8 folks have the same issue. I will be going to Verizon instead and I will obtain a Google Pixel 2 to continue this troubleshooting mission. If the Google Pixel 2 is trouble free, I will have confirmed it is not Google, and it is in fact Samsung, that has the issue. If this is the case, I will work out a swap with Verizon or they'll lose my business, and Samsung will be dropped as my hardware device. Perhaps Ill try again with the Note 9. Perhaps not.

I will update the thread with my findings.

 

[billykac]

Sorry to hear this Adam.

I am in the same boat. Just updated to Oreo, and the issues were there. I did a full factory reset - still there.

I am also not completely convinced it's Google's problem.

Let us know if you get anywhere with this.

As of now, it's an open issue, for sure.

 

[AdamHLG]

I am now officially rocking a Google Pixel 2 XL. It works flawlessly. Google appears to be correct. This was a Samsung problem. Given the fact I had performed 7 or 8 factory resets before installing a single app and the problem replicated again and again, and given the fact that the Google Pixel is thus far flawless, all I can say is.... bu-buy Samsung.

I will miss my Note 8 but in exchange I have a ridiculously fast Google phone rocking Oreo 8.1 and a security update dated April 5, 2018 !!!! And most importantly, it just works - flawlessly. I have instant notifications, no download / install issues anymore, no more bloat. Its a refreshing change.

I will monitor the thread and hope you guys find a fix. Maybe ill try again one day for the Note 9. But if all else fails, you have a great option as an alternative.