Got a call from Verizon

[mclarryjr]

Just wanted to share this with you guys. Yesterday I received a call from a Verizon rep that told me for the last 2 months that my wife line has gone over our 250 text limit per month. He told me it cost an extra $25 last month and with 6 days to go this month it was at $14 over charge. He then went over my options to avoid these over charge cost so I added another 100 messages on her line for $5/month and he said they would take care of the over charges this month and just add the $5. This is one of the reason why I will all ways be a Verizon customer their customer service is outstanding.

 

[ardoreal]

You know there is something to that. I had bought equipment one day past a special promotional rebate and customer service told me "If you just missed it by one day, we'd be happy to issue you a credit for the value of the rebate".

 

[NM08SRT8#AC]

So you're clapping VZW because you guys can't control your text messages? lol, okay...

 

[Cory Streater]

The fact that they are being proactive is awesome.

 

[ardoreal]

So you're clapping VZW because you guys can't control your text messages? lol, okay...

You sore because your carrier likes screwing you?

Any other carrier will not cut you a break, they'll just tell you how sorry they are that you're screwed and ask if they resolved the call for you. I call VZ and they try to hook me up, I've never been left hanging, but I've also always been reasonable and polite when I ask for stuff.

 

[terpitude71]

as with most things in life, you get what you pay for, and that holds true with phone service as well. also why i am itching to get fios in my area so i can just go full-on verizon

 

[VDub2174]

Glad to hear about cell carriers taking care of their customers.

 

[NM08SRT8#AC]

You sore because your carrier likes screwing you?

Any other carrier will not cut you a break, they'll just tell you how sorry they are that you're screwed and ask if they resolved the call for you. I call VZ and they try to hook me up, I've never been left hanging, but I've also always been reasonable and polite when I ask for stuff.

lol, No, I'm not upset because I'm not dumb enough to be so dense about not monitoring my messaging (providing I don't have a limit now). And yeah, any other carrier is going to tell you "sorry, you have to pay" because you're responsible for your usage. If you eff up, and go over, you pay.. shouldn't be the carriers fault because you cannot control your messaging, or take responsibility and monitor it.

I guess you want VZW to show up at your work with a Starbucks coffee every morning too huh?

 

[scodoublet]

lol, No, I'm not upset because I'm not dumb enough to be so dense about not monitoring my messaging (providing I don't have a limit now). And yeah, any other carrier is going to tell you "sorry, you have to pay" because you're responsible for your usage. If you eff up, and go over, you pay.. shouldn't be the carriers fault because you cannot control your messaging, or take responsibility and monitor it.

I guess you want VZW to show up at your work with a Starbucks coffee every morning too huh?

You're kind of missing the point... Of course it's not the carriers responsibility to monitor your usage for you but it sure is nice to see a company taking a proactive approach to customer service like this by noticing a customer is repeatedly going over a set limit and informing them of a better cost effective option.

 

[Chaos5]

Just goes to show when you're polite to the agent they're polite back and help out a bit