pre-ordered s7 edge, got it march 7th. signed up for VR promo same day. approved and estimated shipping april 1. however my biggest issue is i dropped off my s6 at the post office march 9th. im in hawaii btw, and it is now march 25th and i have talked to 2 tmobile reps showed them the tracking number. and they say tracking indicates the package is still in hawaii. WTF? the package has been sitting in the post office for 16 days? i didnt even notice till i got emails from tmobile saying i had few days to return the s6. so both tmobile reps agree that there is proof that i did drop off the package at post office thanks to the tracking number. but then they say they cant do anything. they would keep chargning me $27.50 a month for the s6 until they receive the phone. i told them why should i be paying for something that i already mailed back, it's not my fault if there is a problem with USPS. so now i have to do all the work of calling USPS to find the phone? i will be paying $27.50 a month and doing all the work to find a phone that someone probably lost at the post office?
i bought the microsoft lumia 950xl when it came out, yes buggy and not that many official apps it was still a great phone. but microsoft sent it via UPS and it was delayed, on 3rd day i called microsoft to check on status of the package and what did they answer?
they will investigate and call UPS right after talking to me and they did. called me back and they said UPS had no clue where the package was. so microsoft did something else, they would send me a replacement 2nd day shipping for free. and i was to mail them back the other phone if it ever got delivered.phone got delivered somehow the same day earlier than usual and microsoft even refunded the shipping fee i paid for.
and tmobile can't even call USPS to ask what's wrong?