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Has Google Stated If They Will Compensate Play Store Pre-orders?
- Thread starter quinnsdaddy11
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Uncle Louie
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Thank you for not making posts that need to be edited.
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Re: Has Google Stated If They Will Compensate Play Store Pre-orde
Edited by moderator.
Edited by moderator.
Last edited by a moderator:
He won't post anymore as he's no longer a member here.
Sent from my Galaxy Nexus using Android Central Forums
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
It didn't leave the warehouse on Friday. So in your own words, they didn't meet their obligation. We done now?
It didn't leave the warehouse on Friday. So in your own words, they didn't meet their obligation. We done now?
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
Can we use "fanboy?"
Puhhhhhleeeeeezzz!
Can we use "fanboy?"
Puhhhhhleeeeeezzz!
JHBThree
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dmmarck
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Re: Has Google Stated If They Will Compensate Play Store Pre-orde
lol, jesting--within reason--is fine. But personal insults to get at someone else? Not on my list of "awesome."
lol, jesting--within reason--is fine. But personal insults to get at someone else? Not on my list of "awesome."
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
How can the retail customers be up in arms? They have their Nexus 7s. The problem I have is we would love to vent together as Play Store pre-order customers but Root Brain and the rest of them have to add their 2 cents in even though, either a.) they already have their units, or b.) they have no plans of buying a Nexus 7.
So I apologize for my occasional lashing outs but try your best to keep them out of posting on a thread clearly meant for nothing but venting.
How can the retail customers be up in arms? They have their Nexus 7s. The problem I have is we would love to vent together as Play Store pre-order customers but Root Brain and the rest of them have to add their 2 cents in even though, either a.) they already have their units, or b.) they have no plans of buying a Nexus 7.
So I apologize for my occasional lashing outs but try your best to keep them out of posting on a thread clearly meant for nothing but venting.
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
I agree, however what if your pre-order wasn't even given to you on the 6th? Let's say you had to wait 5 more days to get it, let down the street you could have gotten it at Walmart on the 6th. How would that make you feel?
Now add insult to injury, how about Walmart even sells the same game $14 cheaper.
So no Google did not sell our pre-orders but they also had them and did nothing with them for days, causing them not to get to us even on the release date retail stores had them. My shipping label was created July 9th but I won't receive my Nexus 7 until today, July 17th. That is 8 days for 2 day shipping quite odd.
I agree, however what if your pre-order wasn't even given to you on the 6th? Let's say you had to wait 5 more days to get it, let down the street you could have gotten it at Walmart on the 6th. How would that make you feel?
Now add insult to injury, how about Walmart even sells the same game $14 cheaper.
So no Google did not sell our pre-orders but they also had them and did nothing with them for days, causing them not to get to us even on the release date retail stores had them. My shipping label was created July 9th but I won't receive my Nexus 7 until today, July 17th. That is 8 days for 2 day shipping quite odd.
dougltc
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- Feb 25, 2011
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Re: Has Google Stated If They Will Compensate Play Store Pre-orde
IBTL ....
Did you call them and ask why?
I certainly would if I were in your situation...
IBTL ....
Did you call them and ask why?
855-836-3987
I certainly would if I were in your situation...
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
The Google Play Store call center exists to give vague responses or incorrect excuses as to why you don't have your Nexus 7 yet.
The Google Play Store call center exists to give vague responses or incorrect excuses as to why you don't have your Nexus 7 yet.
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
I ordered mine on July 5. It's July 17 and I have heard nothing, got no email and not charged. People who ordered on July 8 and 10 have at least a shipping label.
It is still very early in the day and there is one more day before it past the deadline (and YES, July 17 IS the deadline. I called when the firestorm hit on Thursday and they specifically said shipping would occur between the 13th and 17th).
So, I hear some of your reasoning about not being upset that stores got it before Google pre-orders. But how do you explain people ordering from Google AFTER me receiving their N7 BEFORE me while I STILL have no communication from Google?
The problem isn't so much that it hasn't shipped or I haven't been charged. It's that any information I got from Google was because I initiated it.
I ordered mine on July 5. It's July 17 and I have heard nothing, got no email and not charged. People who ordered on July 8 and 10 have at least a shipping label.
It is still very early in the day and there is one more day before it past the deadline (and YES, July 17 IS the deadline. I called when the firestorm hit on Thursday and they specifically said shipping would occur between the 13th and 17th).
So, I hear some of your reasoning about not being upset that stores got it before Google pre-orders. But how do you explain people ordering from Google AFTER me receiving their N7 BEFORE me while I STILL have no communication from Google?
The problem isn't so much that it hasn't shipped or I haven't been charged. It's that any information I got from Google was because I initiated it.
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
Just got off the phone with Google (after the obligatory 45 minute wait) and this guy was actually helpful. He put me on hold to verify something and came back saying on July 13, Google verified the money was still there. He doesn't know why I haven't gotten charged yet but "confirmed" I will be getting my N7 by the end of the week. He suspects based on what he sees on my account that I should be getting the expected emails today.
Word to the wise: Be nice to the people when you call. It's amazing the lengths people will go to when you are nice to them.
Just got off the phone with Google (after the obligatory 45 minute wait) and this guy was actually helpful. He put me on hold to verify something and came back saying on July 13, Google verified the money was still there. He doesn't know why I haven't gotten charged yet but "confirmed" I will be getting my N7 by the end of the week. He suspects based on what he sees on my account that I should be getting the expected emails today.
Word to the wise: Be nice to the people when you call. It's amazing the lengths people will go to when you are nice to them.
Slow_S10
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- Nov 29, 2010
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Re: Has Google Stated If They Will Compensate Play Store Pre-orde
I don't think he was referring to the retail customers when he said that. More to the people who are up in arms over their Pre-orders, Google's lack of communication, etc.. and the people who are defending Google regardless of whether or not they have pre-ordered.
Personally I preordered on the 2nd and I got my email late on Friday like many others and my package started actually moving yesterday. Am I upset that people have been able to run out and just buy these tablets before my Pre-ordered one has got to me? Not really. Am I upset at Google over this apparent shipping fiasco. No, more like disappointed. Do I think Google owes me anything over this. Nope, because regardless of anything else they met their obligation of delivering the tablet in "two to three weeks" like they stated. That's what I agreed to when I submitted my Pre-order and that is what they are delivering.
For me it would have been nice to be in the very first group of folks to get it, it's really not that serious. Although because of this incident there is a good chance that I will not be pre-ordering anything else from Google unless they seriously improve their pre-ordering strategy. The only thing that is really upsetting to me is their outright lack of communication about the whole situation. Next time Google needs to set a firm release date upfront. Then meet it. And if you don't, explain why. Oh and if a Brick & Mortar store tries to release early, cut them off completely, or have some kind of contract in place where they will have a stiff penalty for breaking the release date.
Seriously Google missed out on a huge publicity opportunity by not having an actual release date. I can almost promise if there had been a solid release date and a limited number of retailers selling these there would have been lines of people waiting to get one and therefore tons of free publicity about these tablets. But with this wishy-washy soft release there is no obvious drive to get one of these... unless you lurk on Android message boards. There are tons of people buying these and looking for them but it's not obvious to the casual observer. And it should not be the early adopters and tech geeks like us that you want to market this to, it is John Q Public, but he doesn't read blogs or stream the IO conference so he has no idea what a Nexus is. But you can sure enough bet that if he saw a line of people waiting to get one you would have his attention.
But at the end of the day (literally) I will have my tablet and most if not all B&Ms are going to be sold out probably until next month and even new GP orders will probably still not ship for at least a couple weeks. So even though I will not have been the first to get one, for at least a month or so I will be one of the few who actually has one.
I don't think he was referring to the retail customers when he said that. More to the people who are up in arms over their Pre-orders, Google's lack of communication, etc.. and the people who are defending Google regardless of whether or not they have pre-ordered.
Personally I preordered on the 2nd and I got my email late on Friday like many others and my package started actually moving yesterday. Am I upset that people have been able to run out and just buy these tablets before my Pre-ordered one has got to me? Not really. Am I upset at Google over this apparent shipping fiasco. No, more like disappointed. Do I think Google owes me anything over this. Nope, because regardless of anything else they met their obligation of delivering the tablet in "two to three weeks" like they stated. That's what I agreed to when I submitted my Pre-order and that is what they are delivering.
For me it would have been nice to be in the very first group of folks to get it, it's really not that serious. Although because of this incident there is a good chance that I will not be pre-ordering anything else from Google unless they seriously improve their pre-ordering strategy. The only thing that is really upsetting to me is their outright lack of communication about the whole situation. Next time Google needs to set a firm release date upfront. Then meet it. And if you don't, explain why. Oh and if a Brick & Mortar store tries to release early, cut them off completely, or have some kind of contract in place where they will have a stiff penalty for breaking the release date.
Seriously Google missed out on a huge publicity opportunity by not having an actual release date. I can almost promise if there had been a solid release date and a limited number of retailers selling these there would have been lines of people waiting to get one and therefore tons of free publicity about these tablets. But with this wishy-washy soft release there is no obvious drive to get one of these... unless you lurk on Android message boards. There are tons of people buying these and looking for them but it's not obvious to the casual observer. And it should not be the early adopters and tech geeks like us that you want to market this to, it is John Q Public, but he doesn't read blogs or stream the IO conference so he has no idea what a Nexus is. But you can sure enough bet that if he saw a line of people waiting to get one you would have his attention.
But at the end of the day (literally) I will have my tablet and most if not all B&Ms are going to be sold out probably until next month and even new GP orders will probably still not ship for at least a couple weeks. So even though I will not have been the first to get one, for at least a month or so I will be one of the few who actually has one.
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
Definition of pre-order from Wikipedia:
"A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales."
Gee - I could have got one in a B&M way before my pre-order arrives (especially since I ordered on 6/28 and have heard nada from Google). Also didn't get immediate delivery on release. And this wasn't mishandled by Google how? At the very least orders should have been fulfilled in the order they were received. There are no acceptable excuses for sending someone who ordered a N7 on 7/8 a unit before someone who ordered on 6/27 or 6/28.
Definition of pre-order from Wikipedia:
"A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies were then given the idea to allow people to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate delivery on release, manufacturers can gauge how much demand there will be and hence how large initial production runs should be, and sellers can be assured of minimum sales. Additionally, high pre-order rates can be used to generate publicity to further increase sales."
Gee - I could have got one in a B&M way before my pre-order arrives (especially since I ordered on 6/28 and have heard nada from Google). Also didn't get immediate delivery on release. And this wasn't mishandled by Google how? At the very least orders should have been fulfilled in the order they were received. There are no acceptable excuses for sending someone who ordered a N7 on 7/8 a unit before someone who ordered on 6/27 or 6/28.
Re: Has Google Stated If They Will Compensate Play Store Pre-orde
I hope it turns out to be true, but he really is just guessing and trying to be nice. If Google verified the money was still there you should see a pre-authorization on your credit card for 7/13.
I hope it turns out to be true, but he really is just guessing and trying to be nice. If Google verified the money was still there you should see a pre-authorization on your credit card for 7/13.
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