Have there been any trade-in rejections by Samsung?

[theobject]

@theobject - I've done the same deal for a GW4. They just received my trade-in and the email said 3-7 days before I know if accepted.
@rjack22 - I believe they charge the price less trade-in value. Then if they reject the trade will hit your card again for that value.

Hopefully you won't get a rejection email with the infamous pictures of black cloth.

 

[sulla1965]

Yep, for the first time too. Says "You did not disable your personal security locks, including the Factory Reset Protection or Activation Lock." Which simply isn't true. I did factory reset it. Twice just to be sure before I sent it in. It was only $75 so I'm not going to fight them on this one. I can likely sell it on swappa or ebay.

 

[ShaggyKids]

I sent in 4 phones as trades for my Flip and I did this via the Samsung website. I think it took about 2 or a little more than 2 weeks from mailing date to get their decision by email, all 4 were accepted.

 

[Roosterman]

I sent in 4 phones as trades for my Flip and I did this via the Samsung website. I think it took about 2 or a little more than 2 weeks from mailing date to get their decision by email, all 4 were accepted.

That's great! Glad to hear it went well for you.

 

[Roosterman]

After my experience with a trade-in of a Gear 3 Classic for a GW4 I was concerned about my phone trade. When I go the watch returned to me with the failure reason of didn't factory reset the watch, I found out the tech didn't have any idea how the watch worked. I was sent some very blurry photos of the watch face with a message on it saying press button for apps and an arrow pointing at the button. I thought this was something added to the photo to show me this was proof that apps I had added were still there. As part of the return to me process, the app was factory reset by them.

When I got it I started the watch to make sure it was reset and get it ready to sell to try to get some of the money I was denied. Much to my surprise, the message that I thought was added to the photo is actually the initial run thru for a REST WATCH!
Since this "tech" didn't know what was going on I was fearful about the phone. However, I just got my email saying the phone trade-in was accepted.