Having problem when on a call...

[zrxoa1]

I am a week into my first replacement Rezound and it seems the proximity sensor for when on a call is bad. When taking the phone away from my face, the screen stays off. I have to swipe my thumb across the sensor a few times to try to get the screen back on. I never had that happen with my original Rezound.

Has anyone else had this issue, or is there a setting I need to tweak?



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[anon(94115)]

no settings for that one...

 

[zrxoa1]

Time for another replacement. I shut the phone down and did restart and it worked for awhile, but screwed up again. Oh, my 4g is dropping again and sense is crashing again.



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[bbxtwo]

I have issues with my current replacment. going to replace it in the near future AGAIN. 5th device already, maybe ill ask for a device exchange...

 

[twolastnames]

Shoot some canned air in the speaker grill. Might help.

 

[bbxtwo]

already tried that. sensitivity on it may be messed up, i went to a tech @ their corporate store and it was working fine for some reason. then went home and started happening again.

 

[bbxtwo]

called verizon up today and told them the issue, and he offered to exchange under warranty once again. AND also offered to let me go on a different device which was motorola droid maxx BUT.. only if I downgraded to a sahre everything plan..i said i didn't want to lose my unlimited plan, so he noted it on my account i'd still have a choice of doing so in the future. maybe i should've asked for a S3.

 

[zrxoa1]

I'd call back and ask to speak to a supervisor. They should not have tried to blackmail you into giving up your unlimited data.

That try that with me I will have them sending me a new phone every week! LOL


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[anon(94115)]

Wait a few weeks and they will offer a III, right now, no way...

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[gutsploder]

Try calibrating your g sensor. Worked for me on my tb. It's in settings-display

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[zrxoa1]

Nope, no help. Also, it is intermittent. Driving me nuts. Tried to call vzw tonight but they were swamped with calls, hold time was going to be too long. I might try again tomorrow.



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[bbxtwo]

the g-sensor is for the built in gyroscope. not proximity sensor.

Im gonan find a problem somehow on the next phone to get a different device and not get blackmailed to "downgrade my data and get stuck with another 2 year contract for doing that! it's ridiculous, 5 devices already with problems.