Heads Up GS3 owners.. Sammy hasnt released ESN = No Activation

[jcondon]

Re: Heads Up GS3 owners.. Sammy hasnt released ESN = No Activatio

I know the esn are on the phone and on the boxes but a Verizon rep doesn't know where you are getting your esn from. The esns are sent from the manufacturer to the carrier. Easily imported into the system. Now Verizon cross checks your esn with those they got for validation.

The phones are coming to us from Verizon. I don't buy for a second they don't have knowledge of the ESNs they sold / shipped. It is on all the paperwork I get from Verizon with each phone we get at work. Verizon knows (or should) what phone / ESN they shipped to what customers. In fact when in the B2B site most of the time the ESN is already loaded there and I can switch the ESN there.

Probably just a clerical error. Some series of ESNs weren't input or something by Verizon.

I have only activated 4 or 5 LTE devices and sometimes it works smoothly other times not. Here at work we have 3G if you are lucky. At home I get a strong LTE signal so I take the trouble devices home and activate them at home. I had the phone shipped to my house vs work just for this reason. I don't want to get frustrated trying to get it activated while at work.

Anyway I bet they resolve this in a day or two (took two days for one of the 1st two Mifi's I setup).

 

[Hilbe]

Re: Heads Up GS3 owners.. Sammy hasnt released ESN = No Activatio

As said in another thread. Think you're just having issues coming off a 3G device. Head to a store, they'll iron it out for you.

 

[TallyHo]

Re: Heads Up GS3 owners.. Sammy hasnt released ESN = No Activatio

I'm heading to a store as soon as I get mine. The phone is coming in on the wife's upgrade and I'm activating on my account. Not going to try that over the phone as I don't have a home phone to call in on. Hope they have no issues.

 

[Cory Streater]

Re: Heads Up GS3 owners.. Sammy hasnt released ESN = No Activatio

This is an impossible scenario. As others have said, it's likely an account issue. You actually shouldn't have to talk to a human at all if you follow the steps outlined in the how to activate thread.