Here is Where It Went Getting The New DNA as a Replacement Tomorrow

[AndroidXTC]

Its now called The DNA sixteen Im guessing a Thirty Two will be coming soon. I bitched about my SIM issue so they are sending me a new service unit of the new model called the sixteen I will report back when it arrives tomorrow.

 

[law2010]

Wait, what do you mean thirty-two? Are you referring to storage on the devices?

 

[Aquila]

Wait, what do you mean thirty-two? Are you referring to storage on the devices?

That'd be my assumption as well.

- - - Updated - - -

Its now called The DNA sixteen Im guessing a Thirty Two will be coming soon. I bitched about my SIM issue so they are sending me a new service unit of the new model called the sixteen I will report back when it arrives tomorrow.

Very interesting. Please do!

 

[revtech]

Really looking forward to hearing what you find out.

 

[Mellimel22]

Haha good April fools joke

Sent from my Sprint Galaxy Nexus rockin 4.2.2 using Tapatalk 2

 

[AndroidXTC]

No April fools the new handset will arrive later this afternoon. Look for an update post tomorrow. Yes if they have changed the name to DNA 16 Im sure a bigger model is on the way why else would you now call the phone the 16.

 

[Mellimel22]

No April fools the new handset will arrive later this afternoon. Look for an update post tomorrow. Yes if they have changed the name to DNA 16 Im sure a bigger model is on the way why else would you now call the phone the 16.

I wanna c pics then bro lol.

Sent from my Sprint Galaxy Nexus rockin 4.2.2 using Tapatalk 2

 

[AndroidXTC]

It has arrived at the house. Will get my hands on it tonight when I get home from work.

 

[revtech]

Asked the manager about this at a vzw corp store today, he played the 'I don't know anything about that' card. Never offered to look it up or anything, when I probed more and said it may make a difference in my wanting the device or not he said an sku change is possible but he would have no idea why. Are store managers really kept in the dark on these things or is he 'playing dumb'?

 

[osubeavs728]

Asked the manager about this at a vzw corp store today, he played the 'I don't know anything about that' card. Never offered to look it up or anything, when I probed more and said it may make a difference in my wanting the device or not he said an sku change is possible but he would have no idea why. Are store managers really kept in the dark on these things or is he 'playing dumb'?

My experience is that the majority of them are pretty clueless. It seems that's kind of the corporate culture at vzw. Everyone except the decision makers are usually pretty late to the party. If they show up at all

 

[Aquila]

Not acknowledging known issues is pretty standard fair with the store employees. I have talked to a few that go outside of the box and are willing to help because they know there is a problem (clearly they have a conscious) .
When I purchased my Galaxy Nexus I realized immediately there was a connectivity issue and extremely poor battery life. Went online and found the problems were rampant. I went to a local store and everyone feigned surprise, "No, never heard of the issue before". One manager grabbed me and pulled me aside, she said that it was known issue (she had a Nexus for a short time) and proceeded to get me in to a different phone.
On a different occasion I was playing with a demo version of another phone I owned (Droid Bionic), I saw that someone loaded Speed Test so I ran it. The score was more than twice what I ever achieved with mine (mid to high 40's, hit 50 one time in a store, best outside of a store was 38, average of 24). So I ran mine in the store....it duplicated the results of the demo unit. I asked the store employee if they use a booster and he said no. I showed him my Speed Test results and he said that they were very close to a tower...(LOL).....since then I always run a Speed Test while in a store, always incredible results (doesn't matter what store). Makes sense, Verizon wants their devices to work blazing fast in the store(s). Yet you will never get anyone to admit that they use boosters.
It's a business folks, they exist to make as much money as they possibly can (even if it means the occasional lie).
Currently the GS3 on Verizon has known issues (I say that with tongue in cheek) with their GPS. I went through 3 before I finally gave up. Talked to 5 or 6 different techs and they all were not aware of an issue. Finally one tech acknowledged that there is an issue and Version is fighting with Samsung to fix it. She said in good consciousness she could not send me another GS3, that's how I got into the DNA. Less than a month old but have never encountered an issue with the SIM card....maybe I got one after the fix???

My experience with all three of my galaxy Nexus devices were very different then yours, never had an issue with any of them... however my experiences with Verizon stores are exactly the same. I actually talked to one the day before the DNA release and they had "no idea" what I was talking about. Really? They're in your back room.

 

[BBSeattle]

Not acknowledging known issues is pretty standard fair with the store employees. I have talked to a few that go outside of the box and are willing to help because they know there is a problem (clearly they have a conscious) .
When I purchased my Galaxy Nexus I realized immediately there was a connectivity issue and extremely poor battery life. Went online and found the problems were rampant. I went to a local store and everyone feigned surprise, "No, never heard of the issue before". One manager grabbed me and pulled me aside, she said that it was known issue (she had a Nexus for a short time) and proceeded to get me in to a different phone.
On a different occasion I was playing with a demo version of another phone I owned (Droid Bionic), I saw that someone loaded Speed Test so I ran it. The score was more than twice what I ever achieved with mine (mid to high 40's, hit 50 one time in a store, best outside of a store was 38, average of 24). So I ran mine in the store....it duplicated the results of the demo unit. I asked the store employee if they use a booster and he said no. I showed him my Speed Test results and he said that they were very close to a tower...(LOL).....since then I always run a Speed Test while in a store, always incredible results (doesn't matter what store). Makes sense, Verizon wants their devices to work blazing fast in the store(s). Yet you will never get anyone to admit that they use boosters.
It's a business folks, they exist to make as much money as they possibly can (even if it means the occasional lie).
Currently the GS3 on Verizon has known issues (I say that with tongue in cheek) with their GPS. I went through 3 before I finally gave up. Talked to 5 or 6 different techs and they all were not aware of an issue. Finally one tech acknowledged that there is an issue and Version is fighting with Samsung to fix it. She said in good consciousness she could not send me another GS3, that's how I got into the DNA. Less than a month old but have never encountered an issue with the SIM card....maybe I got one after the fix???

 

[Mellimel22]

Where is the op?

Sent from my Sprint Galaxy Nexus rockin 4.2.2 using Tapatalk 2

 

[AndroidXTC]

So here is what happened. New phone arrives its the original model and a refurb. So I call Verizon and again they pretend they know nothing about the DNA SIM issue. So I call the guy a liaer and tell him that if they dont replace the phone with a new one I was going to call Visa and file a fraud case against them and have the $600 I paid for the handset reversed. They claim now they are sending me a new boxed unit tomorrow. If not im going ahead with filing a claim with Visa for selling known defective hardware.

 

[mbar9607]

so whats the deal with the 16 thing you mentioned?

Sent from my SCH-I605 using Tapatalk 2

 

[revtech]

I'm anxious to hear also, but I'm assuming he/she has a job/life/family/etc that has taken priority for the time being. Maybe sorting thimgs out so he/she can make an intelligent and helpful post . . .

 

[Suda]

So here is what happened. New phone arrives its the original model and a refurb. So I call Verizon and again they pretend they know nothing about the DNA SIM issue. So I call the guy a liaer and tell him that if they dont replace the phone with a new one I was going to call Visa and file a fraud case against them and have the $600 I paid for the handset reversed. They claim now they are sending me a new boxed unit tomorrow. If not im going ahead with filing a claim with Visa for selling known defective hardware.

Wait a minute, so they knowingly sold you a used phone for $600? Heh, yeah, that'd be enough for me to cancel my contract and take my business somewhere else.

 

[AndroidXTC]

Wait a minute, so they knowingly sold you a used phone for $600? Heh, yeah, that'd be enough for me to cancel my contract and take my business somewhere else.

Well no once the phone is out of its 14 day return policy all they do is send you poorly rebuilt refurbished handsets.

 

[Suda]

Oh, gotcha. I thought you were the one who was newly interested in buying one and paid full, but you just have an avatar that's similar to his. Sorry. But that still would definitely rub me the wrong way that they did that.. Make sure when you get it though that it has the new SKU number, 6691. Or else they'll probably try to send you one of the old models brand new.

 

[osubeavs728]

I think you'd have a pretty hard time winning a case with visa for the $600...and that's a little dramatic to be honest. You'd have to prove that they knew the devices were "defective" before they began selling any of them to the public.