How do I get rid of this annoying pop up icon that, if accidentally touched, locks my touch screen?

A

AC Question

There is a gray circle, about the size of the "Messenger" circles, with what looks like a cell phone with little movement marks above the device. This icon, which pops up for whatever reason, if accidentally touched, causes my screen to become totally unresponsive. I have to force a turn off of the device by holding both power and volume buttons for an extended time. When the device restarts the icon is gone, but within a short time it is back! Does anyone know how to either prevent this icon from showing up - or at least how to get rid of it?
 

Javier P

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Feb 21, 2014
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Hi, welcome to the forums! This is a known issue affecting many users. The culprit is an app called Peel Smart Remote, search for it in your app manager and disable it. Tell us how it goes.
 

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