HTC 10 home button and fingerprint scanner not working

Tristin715

New member
Jan 3, 2018
1
0
0
Got my HTC 10 last week and love the phone. But about 2 days after I got it, the fingerprint scanner stopped working and the home button wasn't working either. I messed around a little and reset the phone a few times and got it to work. Then the next day it stopped working again and it hasn't been working since. I've tried to wipe cache partition, restart the phone, let the phone die then charge and reboot, factory reset and everything and I cannot get it to work. I contacted HTC and they advised to send the phone to them for repair but I don't have warranty on it so it'll be away for 5-8 weeks and will cost me money! I haven't even dropped the phone or anything, the scanner and home button just stopped working. If anyone can help me I would be grateful.
 

Rukbat

Retired Moderator
Feb 12, 2012
44,528
32
0
A week old and no warranty? See if the seller can be convinced to take it back.
 

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