HTC ONE -> Camera Repair (Blue/Purple tint Issues)

[Jeepee418]

I had the same blue tint issue on mine but after sent it on repair the problem seem fixed. My phone was in A1 condition before sending and still now

Posted via Android Central App

 

[jlh73]

Quick recap. After getting in touch with the president of htc the repair went along as normal with no problems. When my phone arrived overnight u opened it to find a brand new phone. Im very happy how this turned out. Thanks HTC.

Sent from my SAMSUNG-SM-N900A using AC Forums mobile app

 

[earthalim]

Quick recap. After getting in touch with the president of htc the repair went along as normal with no problems. When my phone arrived overnight u opened it to find a brand new phone. Im very happy how this turned out. Thanks HTC.

Sent from my SAMSUNG-SM-N900A using AC Forums mobile app

Wow, nice .

As for me, I very reluctant to sent for repair .... There so many apps have to install and account and customization. But I really have to get it fix . But hopefully they just replace a good one for me ... For my phone, it only have camera issues.. I heard from some others who got their phone fixed, has encountered other problem with their phone, like Bluetooth failed, and battery drainage, reboot non stop, and so on.

Sent from my HTC One using AC Forums mobile app

 

[jlh73]

They gave me the spill of a casing crack which was not true. After i got in contact with the president all i was asking is to fix my camera. He went above and beyond and i truly appreciate that.

Sent from my SAMSUNG-SM-N900A using AC Forums mobile app

 

[Jack van Deur]

This is what my pics look like after the dredded update. Come to think this is with flash. When shooting without flash in low light I get an all purple screen.
Allthough I dropped it once (I can still smack me in the head for doing that) it worked fine untill one day.....

Front cam is working fine though.

 

[Mike Irving]

My M7 also has the purple problem. I've searched everywhere for the true fix, but the only one that people have had success with is to send it back for repair and it's not clear what the repair is, although it appears to be the image sensor.
I can't see that it is software as, surely, HTC would have rolled out an update, rather than have the expense of handling 100's of returns.
My phone is without warranty, so being an engineer, I bought a sensor on ebay and swapped it out, however, the purple problem is still there, if not worse. The sensor I bought was a cheap one from hong-kong, so could well be a copy or the same model/type etc. as the original.
A thread on reddit asks for folks to upload their sensor info to see if there is a trend, but I think it's inconclusive; some have the problem, some don't.
There's a video on youtube of a guy using his finger as a heat sink on the back of the image sensor to reduce the purple tint; I've tried this and it does not work on mine with this 'new' sensor (I didn't try this with the original sensor).
Another thread, that I cant find now, said, after getting HTC to fix it, the sensor make was different. My sensor is now:
st vd6869(1.0) cinesensor 0000-00-00
The zeros on the end is supposed to be a date, but after swapping it out, it now has zeros. There was a date before but I didn't make a note of it; the rest was the same.
So, my next step is to find the image sensor that fixes the problem, then I can buy one and swap it out.
Have any of you come across it or know any more info that might lead me to it?

Many thanks!
Mike

 

[Mojgan K]

I've had the purple/red color when taking photos in low light since more than a year ago and after it got worse I finally decided to send my phone to Vodafone Australia for repair. Surprisingly they asked me for $250 for repair and labour charges! I called HTC head office in Australia and asked them why do I need to pay for something that is totally not my fault, but they said they cannot help me and I have to discuss this with Vodafone. I am very disappointed at this stage and my phone is still in the Vodafone repair centre

 

[Yamiharuka deuman]

i got same problem, so i need solve to how if i want to make the video that i got pink tint to back original color?