HTC One (M8): Camera Lens Issue

[Sashko Pavlov]

Re: HTC One (M8): Camera lens cover issue

I've used flash on the second and still not good enough.I have a lot of photos in outdoors that are even worse.Maybe there were some fingerprints on my camera .(atleast i hope so) Hmmm I've already updated my phone to 4.4.3 before i take this shots.You may be right it might be something wrong with the update.I will follow your topic.

 

[FaisDogg]

Re: HTC One (M8): Camera lens cover issue

I appreciate the reply, but if you look at my photo, it's the circular smudge (or whatever you want to call it) that won't go away. I've tried repeated attempts with alcohol/qtip as well as credit card. There is definitely no coating left and if I shine a flashlight into the lens, I can tell with depth perception that the center area is problematic underneath. At any rate, my replacement is already in transit so I will be sending this one back. And I have order a couple of lens protectors from Slickwraps and will keep one of them on the lens at all times. At least that way when I need to remove fingerprints, smudges, and scratches, it'll just be from the protector (or I can remove the protector). I've owned quite a few Smartphones over the years and this is the first one I've ever had this problem with. Such a great phone with great materials - it's too bad they fudged this part up.

Try toothpaste and rub with qtip, rub for 2 min that's how I cleaned mine, it becomes as clean as brand new

 

[CHILLYWILL_95831]

Re: HTC One (M8): Camera lens cover issue

I just spent ten minutes with alcohol and a q-tip and it accomplished absolutely nothing other than giving me MORE scratches. It didn't affect the ones that were already present. I wish I could just get rid of this phone now. But nobody will buy it in this condition.

I think EVERYONE that says they used alcohol and a q tip to polish off the coating is full of it. I do not believe them and i don't believe it worked as they say it did. I'm willing to bet their cameras won't focus properly nor do their pictures look as good as they did before. That coating should not come off and it's there for a reason. Sometimes the geek commentary in Android forums makes things worse rather than better. If your phone has unforeseen issues beyond normal wear and tear, take it back to the carrier or send it back to HTC. Don't take matters into your own hands then complain about why no one wants to replace a $700.00 piece of electronic equipment that YOU SCREWED UP!

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

I think EVERYONE that says they used alcohol and a q tip to polish off the coating is full of it. I do not believe them and i don't believe it worked as they say it did. I'm willing to bet their cameras won't focus properly nor do their pictures look as good as they did before. That coating should not come off and it's there for a reason. Sometimes the geek commentary in Android forums makes things worse rather than better. If your phone has unforeseen issues beyond normal wear and tear, take it back to the carrier or send it back to HTC. Don't take matters into your own hands then complain about why no one wants to replace a $700.00 piece of electronic equipment that YOU SCREWED UP!

So you're choosing to ignore the hundreds of posts on here with people rejoicing the fact that they managed to fix their phone with one of these methods, sometimes posting compelling before and after photos as evidence, and just say, no, I don't believe that, you guys messed up.

That's some thinking right on par with climate change and moon landing deniers. The film on the lens does NOT need to be there. It's either a UV filter coating, anti-scratch coating, or just factory gunk of some kind. The latter obviously doesn't need to be there, if it's supposed to prevent scratching it doesn't work and doesn't need to be there, and UV filters on modern digital cameras are more useful as lens caps than as quality enhancers.

Furthermore, what we're all referring to as the lens here, is NOT the lens. It's just a covering to enhance aesthetics and prevent stuff from touching the actual lens. Saying otherwise is like saying the gorilla glass on the front of the phone is the LCD panel. It's not, it's only a covering, and the clearer that covering is, the better quality photos you'll take.

 

[patstar5]

Re: HTC One (M8): Camera lens cover issue

Well I got it back today unrepaired, I checked to see if it was rooted and root checker said there was an error? Well I noticed that the software buttons were stock android instead of htc even though I restored from sense nandroid backup? Well I guess I will remove coating and put it up on eBay. I now have a oneplus one.

 

[CHILLYWILL_95831]

Re: HTC One (M8): Camera lens cover issue

So you're choosing to ignore the hundreds of posts on here with people rejoicing the fact that they managed to fix their phone with one of these methods, sometimes posting compelling before and after photos as evidence, and just say, no, I don't believe that, you guys messed up.

That's some thinking right on par with climate change and moon landing deniers. The film on the lens does NOT need to be there. It's either a UV filter coating, anti-scratch coating, or just factory gunk of some kind. The latter obviously doesn't need to be there, if it's supposed to prevent scratching it doesn't work and doesn't need to be there, and UV filters on modern digital cameras are more useful as lens caps than as quality enhancers.

Furthermore, what we're all referring to as the lens here, is NOT the lens. It's just a covering to enhance aesthetics and prevent stuff from touching the actual lens. Saying otherwise is like saying the gorilla glass on the front of the phone is the LCD panel. It's not, it's only a covering, and the clearer that covering is, the better quality photos you'll take.

In fact, i did not ignore what so many people have said. I've read through quite a few posts regarding this and many folks are on the fence about it. And, The results are not consistent by any means. Typically, if something is a fix it should work all of the time not sometimes, unless someone is doing something wrong. I tried the alcohol and q tip and it only made matters worse, rubbed and rubbed and rubbed and nothing. Maybe i was suppose to rub clockwise or maybe i was suppose to use a Johnson and Johnson Qtip or maybe a napkin...WHO FREAKING KNOWS! The point is I do not believe the results are real and that's my prerogative. It has nothing to do with my political views or my thoughts on Global warming. So, i did listen and i, like MANY others, am reporting negative results and i fully expect to have to pay for the damage to my phone that i caused. I sent it to HTC to, hopefully, repair free of charge, but I'm knocking myself in the head for not trusting my best instinct in just sending it back to HTC before i tried the NERD FIX. You guys got me this time! So, NO, I did not ignore the many positive posted results, but this fix is gimmicky, and I just don't believe them.. And, There's no way you are gonna tell me that something that HTC intended to do with this camera is better thought out and executed by a bunch of ADHD nerds who have no idea what they are doing. And, I highly doubt that many would admit that they made a mistake in so doing. So, you ask how would the nerd benefit from perpetuating a lie? Well, IDK, but the internet is a strange place and people in forums who think they know it all probably get some payoff from having people confide in them. Either way, i jacked my phone up and now i have to pay for it. The only thing i regret is not trusting my own better instinct and i suggest many others do the same before they whip out that q tip and alcohol.

 

[Travisimo]

Re: HTC One (M8): Camera lens cover issue

UPDATE #4 - Well HTC still hasn't gotten back to me via phone call like they said they would after "escalating" my issue. My plan was to wait until today and then call them back tomorrow if they hadn't responded. However, one thing has changed and I'm not sure what to make of it. On the HTC repair tracking website, it now shows "Completed" instead of showing me a quote for the $290.00 and asking me what I want to do. It also now shows a Received data of 8/19 (today) which is obviously not what it said before since they got the phone back last week I'm thinking either one of two things has happened: 1) too much time has gone by and they have just decided to charge me the $290.00 or 2) they have decided to honor the warranty and have just not called or e-mailed me to let me know. Or I suppose it could still be in "limbo" and the tracking site is just showing it as "completed". I do not see a charge on my credit card, but I know that sometimes takes a few days to show up.

If they have gone ahead and charged my card without calling me first after they promised they would call me back, then I am definitely going to be challenging them on it. If they have honored the warranty and haven't called or e-mail to let me know, I'll obviously be pleasantly surprised but disappointed that they didn't let me know. If it's still in limbo, I'll find out tomorrow when I call back. Either way, it's been a very exasperating experiencing with HTC support.

UPDATE #3 - Have not gotten contact from HTC after my phone call was sent to "escalation" a couple of days ago. However, when I look at the tracker site now, it shows two low-res photos of my bootloader screen. So I guess that's confirmation that they are refusing warranty because of my unlocking. However, when the CSR rep looked up my serial number during chat BEFORE I did the advanced repair, he should have seen that my phone was unlocked since I did it via the HTC DEV site. At no time did he say the warranty would not be honored, and it was my understanding that the warranty will be honored as long as the repair isn't related to the modification. Since the camera lens issue is not at all related to unlocking my bootloader, I am still going to press the issue when they call me (which will hopefully be Monday or Tuesday). Since others in these forums said that they had no problem getting warranty service with an unlocked bootloader, I did not think it necessary to relock and change tamper bit. Obviously, I'm not trying to scam HTC for something I did myself; rather, it is a legitimate hardware issue that is totally unrelated and not caused by modded software. How hard is it for them to flash the factory rom back on the device and set it back to factory specs? Again, if my claim was for something I messed up due to unlocking, then I would understand not covering it.

EDIT:

Looking at the HTC DEV site where you unlock your bootloader (HTCdev - Unlock Bootloader) it says the following:

"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty."

And further down it says:

"... going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader."

Notice it says "for all claims resulting from the unlocking of the bootloader". It doesn't say anywhere that the warranty is completely invalidated, nor does it say that warranty service will not be covered for claims NOT resulting from the unlocking of the bootloader. Based on this information, I see no reason why they should not honor warranty service for claims which are unrelated to the unlocking of the bootloader. And I will quoting this information when they call me from Escalation.

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

In fact, i did not ignore what so many people have said. I've read through quite a few posts regarding this and many folks are on the fence about it. And, The results are not consistent by any means. Typically, if something is a fix it should work all of the time not sometimes, unless someone is doing something wrong. I tried the alcohol and q tip and it only made matters worse, rubbed and rubbed and rubbed and nothing. Maybe i was suppose to rub clockwise or maybe i was suppose to use a Johnson and Johnson Qtip or maybe a napkin...WHO FREAKING KNOWS! The point is I do not believe the results are real and that's my prerogative. It has nothing to do with my political views or my thoughts on Global warming. So, i did listen and i, like MANY others, am reporting negative results and i fully expect to have to pay for the damage to my phone that i caused. I sent it to HTC to, hopefully, repair free of charge, but I'm knocking myself in the head for not trusting my best instinct in just sending it back to HTC before i tried the NERD FIX. You guys got me this time! So, NO, I did not ignore the many positive posted results, but this fix is gimmicky, and I just don't believe them.. And, There's no way you are gonna tell me that something that HTC intended to do with this camera is better thought out and executed by a bunch of ADHD nerds who have no idea what they are doing. And, I highly doubt that many would admit that they made a mistake in so doing. So, you ask how would the nerd benefit from perpetuating a lie? Well, IDK, but the internet is a strange place and people in forums who think they know it all probably get some payoff from having people confide in them. Either way, i jacked my phone up and now i have to pay for it. The only thing i regret is not trusting my own better instinct and i suggest many others do the same before they whip out that q tip and alcohol.

First off, my apologies for the analogies, that was over the top snarky, I hadn't had my coffee yet.

I can't personally vouch for the alcohol and nothing else method, I went with toothpaste, but some have had results. Those who haven't, I suspect, have started to remove it and smeared the coating, but have not then completed the removal.

Regardless, a couple of failures among hundreds does not make the fix gimmicky and risky.

Lastly, this isn't a fix from "a bunch of ADHD nerds who don't know what they're doing", many of us on here, including myself, have experience in phone repair. I'll wear the nerd tag with pride should you choose to apply it to me, but I resent the "don't know what they're doing".

HTC clearly didn't intend for it to be there exactly as it is. It's a quality control issue, either with them not cleaning it off after assembly, or them using a cheap and non-functional coating that scratches off and doesn't do it's job.

 

[CHILLYWILL_95831]

Re: HTC One (M8): Camera lens cover issue

First off, my apologies for the analogies, that was over the top snarky, I hadn't had my coffee yet.

I can't personally vouch for the alcohol and nothing else method, I went with toothpaste, but some have had results. Those who haven't, I suspect, have started to remove it and smeared the coating, but have not then completed the removal.

Regardless, a couple of failures among hundreds does not make the fix gimmicky and risky.

Lastly, this isn't a fix from "a bunch of ADHD nerds who don't know what they're doing", many of us on here, including myself, have experience in phone repair. I'll wear the nerd tag with pride should you choose to apply it to me, but I resent the "don't know what they're doing".

HTC clearly didn't intend for it to be there exactly as it is. It's a quality control issue, either with them not cleaning it off after assembly, or them using a cheap and non-functional coating that scratches off and doesn't do it's job.

I haven't read hundreds of success stories regarding this matter! Also, you can't vouch for any method other than the one that you used which is part of the reason why i called it a gimmicky fix. You use toothpaste, others use alcohol, and others have used credit cards, and yet others have used Brasso!!!! It's not a fix if it can't be repeated or work consistently. What you have chosen to do is discount the negative accounts of this fix as it doesn't work for your statistics of successes. Yet, you accuse me for not paying attention to therm. I've shown you that you are wrong in your assumption of me, but you have yet to take into account those people (including myself) who had negative experiences with removing the film. But, you sir are entitled to your opinion.

It is not clear to me that HTC did not intend for it to be there. And, not EVERY HTC M8 owner is having this issue. I tell you what though, i am not too proud to admit I am wrong and if HTC repairs my phone free of charge then I'd have to assume that the lens film was a design flaw. However, if they charge me to repair it, then I'm sticking to my "ADHD nerds who don't know what they're doing statement." I think I'm entitled as I will be out of money trying to follow a forum thread suggestion that did not work! And, if it was a small thing, then i say nothing at all, but this is a significant thread and i think people need to know that they are tinkering at their own risk and truly may end up with worse results than what they started with. And, they won't be able to get a repair without paying for it. And, they don't get to blame HTC for screwing up their own phones. If the phone is defective or faulty, let the people who designed the damn thing repair it under warranty. They know what normal wear and tear is and is not! But, when you go through and create your own fixes, then you are basically throwing your warranty out of the window.

STILL BANGING MY HEAD!!!

BTW, i still consider it kinda snarky to assume that folks who've tried to remove the coating unsuccessfully, were some how not smart enough to realize that they didn't remove it all. In fact, they couldn't tell the difference between smudges and actual scratches appearing on their camera lens. I suppose only a select few of you have the ability to know the difference!!! Excuse my sarcasm, but it is intended. And, I'll have you know that I'm writing this with a smile on my face. The only thing i hate is again....KNOWING BETTER!

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

I haven't read hundreds of success stories regarding this matter! Also, you can't vouch for any method other than the one that you used which is part of the reason why i called it a gimmicky fix. You use toothpaste, others use alcohol, and others have used credit cards, and yet others have used Brasso!!!! It's not a fix if it can't be repeated or work consistently. What you have chosen to do is discount the negative accounts of this fix as it doesn't work for your statistics of successes. Yet, you accuse me for not paying attention to therm. I've shown you that you are wrong in your assumption of me, but you have yet to take into account those people (including myself) who had negative experiences with removing the film. But, you sir are entitled to your opinion.

It is not clear to me that HTC did not intend for it to be there. And, not EVERY HTC M8 owner is having this issue. I tell you what though, i am not too proud to admit I am wrong and if HTC repairs my phone free of charge then I'd have to assume that the lens film was a design flaw. However, if they charge me to repair it, then I'm sticking to my "ADHD nerds who don't know what they're doing statement." I think I'm entitled as I will be out of money trying to follow a forum thread suggestion that did not work! And, if it was a small thing, then i say nothing at all, but this is a significant thread and i think people need to know that they are tinkering at their own risk and truly may end up with worse results than what they started with. And, they won't be able to get a repair without paying for it. And, they don't get to blame HTC for screwing up their own phones. If the phone is defective or faulty, let the people who designed the damn thing repair it under warranty. They know what normal wear and tear is and is not! But, when you go through and create your own fixes, then you are basically throwing your warranty out of the window.

STILL BANGING MY HEAD!!!

BTW, i still consider it kinda snarky to assume that folks who've tried to remove the coating unsuccessfully, were some how not smart enough to realize that they didn't remove it all. In fact, they couldn't tell the difference between smudges and actual scratches appearing on their camera lens. I suppose only a select few of you have the ability to know the difference!!! Excuse my sarcasm, but it is intended. And, I'll have you know that I'm writing this with a smile on my face. The only thing i hate is again....KNOWING BETTER!

Of course not everyone experiences the problem, but it's the most common one that occurs on a very significant percentage of M8s. As for the success stories, read the entirety of this thread, then go over to the Android Forums and read the ones there, then xda, you get the idea. In contrast, you are one of the very few people I've seen who was not successful.

Nobody gets to blame HTC when they screw up their own repair, but we can say fairly definitively that this is a widespread and common problem, and that's a quality control issue. You think HTC intentionally put a coating on there that they knew would deteriorate like it does?

As for your fix, they can't tell that someone put rubbing alcohol on their phone when they get it in for repair. Unless you did something wrong, or horribly stupid like pouring the alcohol onto the phone rather than wetting the q tip, then there's absolutely no evidence. It's evaporated. It's been wiped off. They're not going to take a mass spectrometer to your phone. And why not try the toothpaste fix when you didn't have success with the Alcohol? I don't care if I come off as snarky with this. There's no way you made an actual scratch on the lens itself with a q tip and alcohol. And since you weren't successful with the fix, I have to assume you either found a way to pour alcohol inside the phone, or didn't complete the process well enough.

tl;dr I do understand some people have been unable to get the fixes to work for them. But the overwhelming majority of people who try it, are successful.

 

[FaisDogg]

Re: HTC One (M8): Camera lens cover issue

I think EVERYONE that says they used alcohol and a q tip to polish off the coating is full of it. I do not believe them and i don't believe it worked as they say it did. I'm willing to bet their cameras won't focus properly nor do their pictures look as good as they did before. That coating should not come off and it's there for a reason. Sometimes the geek commentary in Android forums makes things worse rather than better. If your phone has unforeseen issues beyond normal wear and tear, take it back to the carrier or send it back to HTC. Don't take matters into your own hands then complain about why no one wants to replace a $700.00 piece of electronic equipment that YOU SCREWED UP!

Just FYI.
How to fix scratched camera lens on the HTC One M8: http://youtu.be/xhhOcIRMfWc

 

[Peter_77]

Re: HTC One (M8): Camera lens cover issue

I think it is wrong to advise you to "polish" the camera lens, the coating that people recommend is to remove the anti-glare filter (or UV) taking it the photos are sharper because obviously it regains transparency but in the case of counter lights or daytime running lights they have reflections, halos of weird colors etc..
HTC must provide to fix this defect that at this point seems to be linked to the bad heat dissipation of the lens associated with a film that Climb down with the heat detaches.

after removal of the anti-reflection problems are these

 

[itsnic]

Re: HTC One (M8): Camera lens cover issue

I know I am really late to this discussion but I just started noticing the scratches on mine the last week or so and mine is FA..I wonder if that is right. My lens cover feels like plastic too.

 

[itsnic]

Re: HTC One (M8): Camera lens cover issue

I took a quick at mine under a microscope at work at it certainly looked like scratched up coating to me. I took the advice given earlier, grabbed a bottle of alcohol, a microfiber cloth and a swab and put the cloth on the face of the lens, dripped some alcohol on it and rubbed away with the swab and my lens is restored to like new. I am overjoyed because I was planning on stopping at the T-mobile store today to figure out how to get this thing repaired when I have only had it for a few months.
I wish I would have found this forum sooner, this stupid problem has ruined a lot of pictures over the last few weeks.
Thanks guys!

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

I think it is wrong to advise you to "polish" the camera lens, the coating that people recommend is to remove the anti-glare filter (or UV) taking it the photos are sharper because obviously it regains transparency but in the case of counter lights or daytime running lights they have reflections, halos of weird colors etc..
HTC must provide to fix this defect that at this point seems to be linked to the bad heat dissipation of the lens associated with a film that Climb down with the heat detaches.

after removal of the anti-reflection problems are these

Could you post additional pictures of this happening? Lens flares are normal on any camera, but that one does look pretty extreme. I'm not having it happen on mine though.

 

[Travisimo]

Re: HTC One (M8): Camera lens cover issue

FINAL UPDATE (8/20/14): I finally got the phone call from HTC escalation today, and he explained that the $290 charge was not for the camera lens replacement (that was indeed covered) but for the replacement of the main board that would be necessary because I was S-OFF (turned off security of the phone). At no time before today was this explained to me, and when the tracking site originally showed me the $290 quotation, there was no explanation at all, other than "Out of warranty".

I was polite, explained my situation, but pressed a little stating that there should have been better communication. It was only after I told him about the HTC Dev website and how it says warranty is only invalidated if the claim is caused by the unlocking of the bootloader did he explain that it wasn't the bootloader unlock that was the problem, but the security being turned off. At that point, I fully understood his position and he offered to refund half of the charge. So at the end of the day, I will end up paying $145 with a lesson learned. Here are a few of the take-aways I have from the experience:

• Unlocking your bootloader does not invalidate your warranty if the claim is unrelated, but S-OFF does. Do not send your phone back to HTC if you are S-OFF.
• The camera lens issue is in my opinion a serious issue, and we should not have to use alcohol and a q-tip to fix it. However, now that I have my replacement, it's something I constantly think about. I now have a lens protector on my phone, which should prevent it from getting scratched but also likely detracts a bit from the quality of my photos. I am seriously thinking of just selling the phone and moving on to something else.
• Always try to keep a balanced perspective when having issues and dealing with customer service representatives. I believe that by staying calm, being honest, and articulating my position, I was able to have a greater influence. And they ended up meeting me half way, which is in my opinion an accomplishment. Sometimes we feel entitled to anything and everything, but fail to remember that we also have a responsiblity. It was my choice to modify the phone, which made my experience with the phone much better (running a GPE rom). But I can also understand that if the phone is S-OFF, they have no choice but to assume that anything could have been done to the phone.

UPDATE #4 - Well HTC still hasn't gotten back to me via phone call like they said they would after "escalating" my issue. My plan was to wait until today and then call them back tomorrow if they hadn't responded. However, one thing has changed and I'm not sure what to make of it. On the HTC repair tracking website, it now shows "Completed" instead of showing me a quote for the $290.00 and asking me what I want to do. It also now shows a Received data of 8/19 (today) which is obviously not what it said before since they got the phone back last week I'm thinking either one of two things has happened: 1) too much time has gone by and they have just decided to charge me the $290.00 or 2) they have decided to honor the warranty and have just not called or e-mailed me to let me know. Or I suppose it could still be in "limbo" and the tracking site is just showing it as "completed". I do not see a charge on my credit card, but I know that sometimes takes a few days to show up.

If they have gone ahead and charged my card without calling me first after they promised they would call me back, then I am definitely going to be challenging them on it. If they have honored the warranty and haven't called or e-mail to let me know, I'll obviously be pleasantly surprised but disappointed that they didn't let me know. If it's still in limbo, I'll find out tomorrow when I call back. Either way, it's been a very exasperating experiencing with HTC support.

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

FINAL UPDATE (8/20/14): I finally got the phone call from HTC escalation today, and he explained that the $290 charge was not for the camera lens replacement (that was indeed covered) but for the replacement of the main board that would be necessary because I was S-OFF (turned off security of the phone). At no time before today was this explained to me, and when the tracking site originally showed me the $290 quotation, there was no explanation at all, other than "Out of warranty".

I was polite, explained my situation, but pressed a little stating that there should have been better communication. It was only after I told him about the HTC Dev website and how it says warranty is only invalidated if the claim is caused by the unlocking of the bootloader did he explain that it wasn't the bootloader unlock that was the problem, but the security being turned off. At that point, I fully understood his position and he offered to refund half of the charge. So at the end of the day, I will end up paying $145 with a lesson learned. Here are a few of the take-aways I have from the experience:

• Unlocking your bootloader does not invalidate your warranty if the claim is unrelated, but S-OFF does. Do not send your phone back to HTC if you are S-OFF.
• The camera lens issue is in my opinion a serious issue, and we should not have to use alcohol and a q-tip to fix it. However, now that I have my replacement, it's something I constantly think about. I now have a lens protector on my phone, which should prevent it from getting scratched but also likely detracts a bit from the quality of my photos. I am seriously thinking of just selling the phone and moving on to something else.
• Always try to keep a balanced perspective when having issues and dealing with customer service representatives. I believe that by staying calm, being honest, and articulating my position, I was able to have a greater influence. And they ended up meeting me half way, which is in my opinion an accomplishment. Sometimes we feel entitled to anything and everything, but fail to remember that we also have a responsiblity. It was my choice to modify the phone, which made my experience with the phone much better (running a GPE rom). But I can also understand that if the phone is S-OFF, they have no choice but to assume that anything could have been done to the phone.

I'm glad they lowered the charge a bit! I agree that HTC shouldn't have messed up on quality control with this and that we users should /have/ to fix it ourselves. But why move away from a phone you're otherwise happy with when you can completely fix it in 10 minutes?

 

[CHILLYWILL_95831]

Re: HTC One (M8): Camera lens cover issue

I'm glad they lowered the charge a bit! I agree that HTC shouldn't have messed up on quality control with this and that we users should /have/ to fix it ourselves. But why move away from a phone you're otherwise happy with when you can completely fix it in 10 minutes?

he explained exactly why in his quote and it makes complete sense.

 

[CHILLYWILL_95831]

Re: HTC One (M8): Camera lens cover issue

I'm glad they lowered the charge a bit! I agree that HTC shouldn't have messed up on quality control with this and that we users should /have/ to fix it ourselves. But why move away from a phone you're otherwise happy with when you can completely fix it in 10 minutes?

Also, I kinda feel the same as Travisimo...It seems to be time to look for another phone. I've had each new iteration of the HTC phones since the EVO 4g. I have to admit, that I am disappointed with the M8 because here in yet is another issue with their camera. It was the purple haze on the M7 and now this with the M8. Not to mention that the M8 really should have been a 6 ultra pixel set up with or without the duo feature. They just really are tripping over themselves with the cameras on these phones. BTW, as i type this post, i received an email from HTC stating that my phone is due to return to me with repair in tow at no extra charge to me... HALLELUJAH!

I am now facing a similar issue, do i assume they used the same film on the lens that i tried to remove or do i have an upgrade film free lens. Who knows? But, i will say this much... i have no plans of jumping right into the next HTC phone until i have reviewed all of my options and have vetted the shortcomings of the new phone up close and personal. the blind love affair with me and HTC is over. I think they have given me great customer service since I've owned any and all of their phones, but i really want a phone that i can just use, without a factory defect of some sort, that makes me salivate at what they have next in store. Right now, i don't feel that way any more. It's an inconvenience to be sending my phone back and forth to HTC to fix things that they should be getting right from the very start.

Also, I owe the forum nerds an apology!! It seems that you are right and i am wrong with regards to removing the film on the lens. I previously stated that these forum posters are "ADHD nerds who don't know what they're doing." It seems I was wrong as i have been able to get my phone repaired, charge free, despite altering the lens and possibly having lost my warranty privilege.

 

[kronosqq]

Re: HTC One (M8): Camera lens cover issue

Also, I kinda feel the same as Travisimo...It seems to be time to look for another phone. I've had each new iteration of the HTC phones since the EVO 4g. I have to admit, that I am disappointed with the M8 because here in yet is another issue with their camera. It was the purple haze on the M7 and now this with the M8. Not to mention that the M8 really should have been a 6 ultra pixel set up with or without the duo feature. They just really are tripping over themselves with the cameras on these phones. BTW, as i type this post, i received an email from HTC stating that my phone is due to return to me with repair in tow at no extra charge to me... HALLELUJAH!

I am now facing a similar issue, do i assume they used the same film on the lens that i tried to remove or do i have an upgrade film free lens. Who knows? But, i will say this much... i have no plans of jumping right into the next HTC phone until i have reviewed all of my options and have vetted the shortcomings of the new phone up close and personal. the blind love affair with me and HTC is over. I think they have given me great customer service since I've owned any and all of their phones, but i really want a phone that i can just use, without a factory defect of some sort, that makes me salivate at what they have next in store. Right now, i don't feel that way any more. It's an inconvenience to be sending my phone back and forth to HTC to fix things that they should be getting right from the very start.

Also, I owe the forum nerds an apology!! It seems that you are right and i am wrong with regards to removing the film on the lens. I previously stated that these forum posters are "ADHD nerds who don't know what they're doing." It seems I was wrong as i have been able to get my phone repaired, charge free, despite altering the lens and possibly having lost my warranty privilege.

I've been on board since the original Evo as well, and I'm glad they fixed it up with no charge.

We can just agree to disagree on what we each find to be acceptable phone problems. Whichever phones you end up with next, I wish you luck with them.