HTC ONE M8 Contacts Sync problems

[rachellouisex]

I am trying to sync my dads HTCM8 to my macbook for him as the screen on his phone doesn't turn on and isn't working. It says everything has synced but I can't find where it has saved the content including his contacts, I also need to wipe everything from the phone because it is being collected tomorrow.
I've tried contacting HTC Online support but they've been absolutely useless.

 

[B. Diddy]

Do you know if the contacts on the phone were associated with your father's Google account or the Phone account? If they were with his Google account, then they should have all synced to Google Contacts in the cloud. Ask your father to check google.com/contacts page, and see if they're all there.

 

[rachellouisex]

Thats where my contacts synced when I had one before but he doesn't know what his GMAIL account is. I cant get why it's saying it has saying its synced on the mac, I just can't see where it has saved too!

 

[Android Optimizer]

I am trying to sync my dads HTCM8 to my macbook for him as the screen on his phone doesn't turn on and isn't working. It says everything has synced but I can't find where it has saved the content including his contacts

What software did you use to sync? What program told you "everything has synced"?

 

[rachellouisex]

HTC Sync manager