I can't update or install apps in Google play

[icewater106]

When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

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[icewater106]

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[SandersJC1964]

That happened to me, and I removed my Google account, then added it back, and it worked.

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[Bront]

I had a problem with my Google accounts not synching, I had to manually synch them, and then a bunch of stuff started working again. Try that.

 

[gnr_2]

If you go to Google Play, log out of your account and log back in.

I had the problem when I had to create an actual gmail account (not just Google Account) in order to see my backed up contacts. Once I added the new account and deleted the old one it worked BUT any contacts that hadn't been synced due to the error were lost. It didn't affect my calendar but I had to reset all my ringtones by contact and reset which number was the default.

While looking into the issue, someone suggested logging out, then back in through Google Play but I'd already removed the old account. It would have saved me a lot of time had I seen it earlier.


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[icewater106]

That happened to me, and I removed my Google account, then added it back, and it worked.

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But that's gonna erase all data on the phone. Will I get the data back when I sign back in to my Google account ?

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[MobileMadness002]

I just experienced this not even 30 minutes ago. I removed the "Google" account and re-added. All my Data was restored from the account sync.

 

[gnr_2]

Did you try logging out then back in as suggested?

Sent from my totally awesome Sprint Galaxy Nexus, even if I don't know all its secrets yet.

 

[phonejunky]

Same thing happened to me. I did like everyone else logged out of my Google play account then logged back in.

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[icewater106]

Thanks it worked I had over 45 apps that had to be updated.

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[MobileMadness002]

45 apps. Glad it resolved.

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[shoyokid]

i tried log off~~ still ~.~

 

[Yang Chae]

It works! Thanks a lot!!

 

[Tan Yifie]

still doesnt work...I remove my google account and added back then..still unsuccessful...help!

 

[murrayzz1]

Worked for me ... thanks!

 

[Rosemarie Peralta]

When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

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[Geverose Gino]

still doesnt work...I remove my google account and added back then..still unsuccessful...help!

 

[FishenFool]

Make sure your time and date is set correctly. Saw something like this on my tablet and that was the problem. I could surf the Internet but none of my Google services worked.

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[Naghmana Irfan]

I can't download apps it just starts blue line never ending play store phone

 

[Thanh Tran7]

Just logged out and logged back in to Google Play. I can now install and update apps.