I got my Xoom upgraded to 4G, who else got there's?

[xoomer1]

it annoys me but does not concern me, I expected it to be a cluster-f....
they cant ask everyone to send in their xoom's and really expected it to go smoothly..

your not treated like second rate customers, your treated like crap, just as everyone else.

That doesn't annoy and concern you at all? That is not how a well managed upgrade process is handled.

As for how much this upgrade is costing moto... I honestly don't care. Some of us paid 800 bucks for them and the upgrade was promised and delayed. We should be treated as premium customers who are in fact early adopters. If we want to be treated as second rate customers we should have just bought an iP@d. Hahaha.

Sent from my DROID BIONIC using Tapatalk

 

[jtmeyers]

Looks like mine will be shipped tomorrow (Tuesday) and I'll get it back Wednesday before noon.


Tracking Order Number:: ##########

This device has shipped or is in the process of being shipped back to you. If no tracking information is available, please check back at a later time to allow our system time to update. If you have any questions, please contact our customer care department at 1-800-734-5870 and select the repair service option.Our hours of operation are Monday through Friday from 8:00 am to 10:00 pm Eastern Standard Time.

DEVICE TRACKER
Ticket Opened
09/29/2011

Device Received
10/04/2011

RMA Processed
10/06/2011

Device Shipped
10/10/2011

Tracking Number
############

Shipping Carrier
FEDEX-Federal Express

Sim Number
####################

Just checked the FedEx tracking number:

Anticipated ship date Oct 11, 2011
Estimated delivery Oct 12, 2011 by 12:00 PM

Oct 10, 2011 9:36 PM Shipment information sent to FedEx

More good news: Weight 4.0 lbs/1.8 kg
So it looks like I'm getting the Standard Dock too.

 

[pauldroidr2d2]

Congrats.

Sent from my DROID BIONIC using Tapatalk

 

[SamuriHL]

it annoys me but does not concern me, I expected it to be a cluster-f....
they cant ask everyone to send in their xoom's and really expected it to go smoothly..

your not treated like second rate customers, your treated like crap, just as everyone else.

Well at least they seem to be moving it along now. My biggest concern was the lack of valid info. Soon it will be out of their hands. I have no love for fedex but I'll honestly feel better once it's in their hands.

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[SamuriHL]

It's good to see people start to get their tracking numbers. I'm truly glad about that. For those still waiting you have my deepest sympathy. Hang in there.

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[mloebl]

Still waiting... hoping today something will happen

-Mike

 

[qnet]

Well, I got a tracking number but, when I click on it, the Fedex site said "not found" I guess they haven't updated their system yet. At first I thought the delay was because I forgot to include the packing list but, it seems that everyone else is delayed also.

It will probably come on Friday when I'm at work LOL!! At least I know I'll be getting it this week because, I can go pick it up at Fedex after a certain time.

 

[SamuriHL]

Well, I got a tracking number but, when I click on it, the Fedex site said "not found" I guess they haven't updated their system yet. At first I thought the delay was because I forgot to include the packing list but, it seems that everyone else is delayed also.

It will probably come on Friday when I'm at work LOL!! At least I know I'll be getting it this week because, I can go pick it up at Fedex after a certain time.

Hold at FedEx Location service is not available for this shipment.

That's what my tracking issue says. So they'll have to try to deliver it and fail the first time at least before you can go pick it up. Mine still says anticipated pickup today with tomorrow delivery. We shall see. The last time I got a tracking number like this was for the box to ship it back in. And that didn't work out so well. Nonetheless, tomorrow or Thursday...as long as it's before the weekend. I just want it back.

 

[qnet]

Hold at FedEx Location service is not available for this shipment.
back.

Yeah, I was saying that I would pick it up, with the assumption that the first delivery attempt would fail. I still have a "not found" on the Fedex site so, I'm assuming I won't get it until Friday, judging by how everyone else's are being delivered.

Hopefully I can pick it up after work, I've done that with other stuff before and, the Fedex office that they leave things at, is right down the street from were I work.

 

[mloebl]

Is everyone getting new FedEx numbers? I know a lot of the people here getting numbers are getting them for the first time. However curious about those of us who've had tracking number since last week; anyone getting new ones?

-Mike

 

[Kuro]

Got a tracking # overnight and its in the FedEx system. I'm still going to request hold at FedEx though.

Sent from my SCH-I510 using Tapatalk

 

[SamuriHL]

Yeah, I was saying that I would pick it up, with the assumption that the first delivery attempt would fail. I still have a "not found" on the Fedex site so, I'm assuming I won't get it until Friday, judging by how everyone else's are being delivered.

Hopefully I can pick it up after work, I've done that with other stuff before and, the Fedex office that they leave things at, is right down the street from were I work.

Sweet. Good luck! I hope we all get them back this week. My fedex tracking info hasn't changed. If it's like the tracking info they gave me for the initial box shipment, I'll receive the Xoom long before the tracking info is updated.

 

[bmhanson]

Got a tracking # overnight and its in the FedEx system. I'm still going to request hold at FedEx though.

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Holding at FedEx was not available on my package. Hopefully it will be for you.

 

[pauldroidr2d2]

Still waiting... hoping today something will happen

-Mike

I am too Mike. I'm also getting more upset by the day with this delay too. I'm actually off this morning, so I'm off to the local Verizon Wireless store to price their other 4G LTE tablets. You know the ones that arrived at the Verizon store with 4G LTE. The ones that beat out the "innovative" Motorola Xoom.

Still no updates from Motorola for my Xoom. Given their lack of organization on this, I'm actually wondering if they even did the upgrade last week like the tracker claims.

 

[pauldroidr2d2]

Well, I got a tracking number but, when I click on it, the Fedex site said "not found" I guess they haven't updated their system yet. At first I thought the delay was because I forgot to include the packing list but, it seems that everyone else is delayed also.

It will probably come on Friday when I'm at work LOL!! At least I know I'll be getting it this week because, I can go pick it up at Fedex after a certain time.

Congrats.

 

[freeky1]

Wow, I can't believe Motorola still has not returned so many Xooms. Maybe they found a bug, and they want to get it resolved before they return the rest. Maybe Verizon complained that they were shipping them back so quick that they didn't have time to activate the service. Maybe they just have their heads so far up their butts, as usual, and it's just a normal day at Motorola.

 

[SamuriHL]

Wow, I can't believe Motorola still has not returned so many Xooms. Maybe they found a bug, and they want to get it resolved before they return the rest. Maybe Verizon complained that they were shipping them back so quick that they didn't have time to activate the service. Maybe they just have their heads so far up their butts, as usual, and it's just a normal day at Motorola.

I'd say one of those things is more likely than the others. I'll leave it to all of you to decide which one.

 

[pauldroidr2d2]

Wow, I can't believe Motorola still has not returned so many Xooms. Maybe they found a bug, and they want to get it resolved before they return the rest. Maybe Verizon complained that they were shipping them back so quick that they didn't have time to activate the service. Maybe they just have their heads so far up their butts, as usual, and it's just a normal day at Motorola.

The bug is Motorola. They are incompetent.

I just got off the phone with a snobby Motorola escalation person. I was also given a different toll free number to call with a new reference number. Apparently, the tracker that we have to track our devices is bogus. It is not functioning as it should be.

More than likely, my device hasn't even been upgraded yet. One of the things that this "supervisor" told me is that she thinks they have received so many devices they are overwhelmed with actually completing the upgrades.

In order for her to get a status update on my device she has send a message requesting a status and that can take 48 hours to receive a response.

This is one of the disadvantages I think to big M contracting out with another company to handle the upgrade.

This whole upgrade is one big crock of feces. For those of you who were lucky enough to get your devices returned already. Be glad you got in prior to the influx of these devices being received in IL.

 

[SamuriHL]

Apparently, the tracker that we have to track our devices is bogus. It is not functioning as it should be.

Noooo, you don't say! I think we knew that last week. That "tracking" site is beyond useless. This is why I'm happy I got a FedEx tracking number so that I can ACTUALLY track the status of my shipment back. Of course, until FedEx RECEIVES it to ship I'm still at the mercy of a useless, broken tracking site. Insane. Truly insane. Nonetheless, I do think you're in worse shape unfortunately. The fact that it takes _2 days_ to get an actual status???? Come on. No one anywhere should be calling this upgrade process successful. I don't care if they shipped them back in 24 hours, the fact that there's inconsistent and flat out WRONG information as any part of this process needs to be addressed.

 

[pauldroidr2d2]

Noooo, you don't say! I think we knew that last week. That "tracking" site is beyond useless. This is why I'm happy I got a FedEx tracking number so that I can ACTUALLY track the status of my shipment back. Of course, until FedEx RECEIVES it to ship I'm still at the mercy of a useless, broken tracking site. Insane. Truly insane. Nonetheless, I do think you're in worse shape unfortunately. The fact that it takes _2 days_ to get an actual status???? Come on. No one anywhere should be calling this upgrade process successful. I don't care if they shipped them back in 24 hours, the fact that there's inconsistent and flat out WRONG information as any part of this process needs to be addressed.

The supervisor hung up on me when I started laughing when she said that Motorola was handling this in a professional manner.

All I know is that I'm out of my device for the foreseeable future while Motorola and its contractor work at pulling their heads out of their collective rectums.

The only difference between this delay and all of the other delay's we have suffered through with this joke of a company is that before I had my $800 device. Right now I do not.