I think Verizon's network is causing the reboots

[VideoEngineerAJS]

Problem with the "its the network" theory is all the tower tweaking is done while you are asleep if the signals are going to be affected. I just don't see Verizon acting like Homer Simpson, messing with your network during "normal" hours of operation am still convinced my theory is best. Besides, implementation of lte is silent until all the work is done, and LTE is simply a switch at point of dispersal.

Not necessarily. There are not that many people with LTE devices yet and I'm sure they would rather get all of the tweaks done asap instead of concerning themselves with what time of day it is. Now I could see the tweaks being more aggressive on the weekends as most of the needs for the devices are during the week between probably 9 am to 5 pm.

I don't know what else would explain both my wife and I having issues yesterday and then today having absolutely no issues and having everything running incredibly smoothly.

 

[jstewart0131]

I've had 3 reboots sitting at my desk so far today. Each time the phone was sitting idle. The frequency of the reboots has been steadily increasing since Friday evening. With LTE rollout date for my area being 10 days away now, I can't help but wonder if the reboots frequency increase having something to do with it.

 

[Johnly]

Not necessarily. There are not that many people with LTE devices yet and I'm sure they would rather get all of the tweaks done asap instead of concerning themselves with what time of day it is. Now I could see the tweaks being more aggressive on the weekends as most of the needs for the devices are during the week between probably 9 am to 5 pm.

I don't know what else would explain both my wife and I having issues yesterday and then today having absolutely no issues and having everything running incredibly smoothly.

I hear you but I think they are actually in the early AM hours if a tower has to go down for minute. I am still convinced manufacturers are catching up to the new technology and that is just the way it is. Implementation LTE on a full scale is still years away, and as second generation chips come about LTE will still be under initial deployment. Even as VZW continues upgrading to LTE, you can expect more reliability in that process with second generation technology. What it is. I managed a couple of business, I assure you, they consider the time of day to manage towers and the grid, and nearby towers. Yes sir.

 

[PJnc284]

ha, oddly enough, since they were testing LTE a few weeks ago here in Raleigh, data has apparently been wonky on Verizon phones across the board. Not limited to only those with LTE.

 

[VideoEngineerAJS]

I hear you but I think they are actually in the early AM hours if a tower has to go down for minute. I am still convinced manufacturers are catching up to the new technology and that is just the way it is. Implementation LTE on a full scale is still years away, and as second generation chips come about LTE will still be under initial deployment. Even as VZW continues upgrading to LTE, you can expect more reliability in that process with second generation technology. What it is. I managed a couple of business, I assure you, they consider the time of day to manage towers and the grid, and nearby towers. Yes sir.

Okay, but the whole thing is that nothing has changed between yesterday and today except for the day. Same hardware, same locations, same everything minus the day. Then you have the poster prior to your post and again the only difference in his situation is the day and he's in an area that's on the verge of getting LTE.

I've only had a few minor issues out of the almost 3 months that I've had the phone and again, the only differences were the day. Again we're talking about a network that is by far the best and most stable in the country right now.

 

[VideoEngineerAJS]

ha, oddly enough, since they were testing LTE a few weeks ago here in Raleigh, data has apparently been wonky on Verizon phones across the board. Not limited to only those with LTE.

And another sign pointing to possibly just upgrading growing pains.

 

[Chrisy]

Problem with the "its the network" theory is all the tower tweaking is done while you are asleep if the signals are going to be affected. I just don't see Verizon acting like Homer Simpson, messing with your network during "normal" hours of operation am still convinced my theory is best. Besides, implementation of lte is silent until all the work is done, and LTE is simply a switch at point of dispersal.

I think you are giving VZW way too much credit. They would Homer Simpson it paying no mind to the hour. I don't think they have a staff of engineers pulling all nighters.

I haven't had as many reboots lately. I don't think I'm near a 4G area, but maybe it's more complicated than message with LTE towers.

 

[FrankXS]

I think you are giving VZW way too much credit. They would Homer Simpson it paying no mind to the hour. I don't think they have a staff of engineers pulling all nighters.

I haven't had as many reboots lately. I don't think I'm near a 4G area, but maybe it's more complicated than message with LTE towers.

I agree. I understand that routine maintenance might be scheduled for off-peak times. But this 4G/LTE rollout is anything but routine. They can't take the time to add finesse.

-Frank

 

[Johnly]

I think you are giving VZW way too much credit. They would Homer Simpson it paying no mind to the hour. I don't think they have a staff of engineers pulling all nighters.

I haven't had as many reboots lately. I don't think I'm near a 4G area, but maybe it's more complicated than message with LTE towers.[/QUOTE E]you're right, they are homers and pay no attention. Come on Chrisy, I have a friend that works for them doing this stuff. They put a little thought into it and really are working hard to maintain the network. Besides, no matter how much time goes by, people are still complaining of reboots... One day VZW will have a good network, one day. I don't take sides, and I still don't think HTC can build a good LTE chip, especially if you are right and VZWs network is jacked right now...did HTC ever get solid 4G towers to test their chips? If I were a betting man, I bet those TB chips can be improved to run reliably on VZWs network in its current state of affairs. I just don't buy HTC got it right on a 200 Taiwan radio vs billion dollar infrastructure, i am still waiting for HTC to make a phone with a stock battery that will last 16 hours on moderate use. I could easily be wrong though

 

[Johnly]

Okay, but the whole thing is that nothing has changed between yesterday and today except for the day. Same hardware, same locations, same everything minus the day. Then you have the poster prior to your post and again the only difference in his situation is the day and he's in an area that's on the verge of getting LTE.

I've only had a few minor issues out of the almost 3 months that I've had the phone and again, the only differences were the day. Again we're talking about a network that is by far the best and most stable in the country right now.

I would assume the reboots would then go away if it was only related to towers. The actual tower upgrade itself isn't a month long process, it is actually fast. The engineering and manufacturing is what take forever. If it were tower related, then the reboots would

Only have plagued users for a short time. This isn't CSI, but dang, it sure is playing out like that. The reboot issue is way to severe and long in duration to be tower side, or caused.

 

[VideoEngineerAJS]

I would assume the reboots would then go away if it was only related to towers. The actual tower upgrade itself isn't a month long process, it is actually fast. The engineering and manufacturing is what take forever. If it were tower related, then the reboots would

Only have plagued users for a short time. This isn't CSI, but dang, it sure is playing out like that. The reboot issue is way to severe and long in duration to be tower side, or caused.

Um... St. Louis is a launch city, meaning LTE has been around since December. I have not been plagued with reboots. I've had a total of 4 since launch day. If you would have been paying attention to the forum you would know that not everyone is having reboots, in fact quite a few people are not having reboots. This particular forum just makes it seem that way. The times I did have issues they were sporadic days, (3 total days to be exact) and after those sporadic days, the next day, the network has gotten even better.

For instance, 2 weeks ago, I would have never thought I would ever hit 40Mbps download speeds, well the last week and a half I've hit over 40Mbps more times than I can remember and I've even hit 50Mbps once. And I NEVER had under 100ms ping times and now I'm getting sub 80ms ping times pretty much every single time.

And obviously it does take some time to implement LTE otherwise they could get LTE nationwide in one year instead of two.

 

[dms76]

If anyone is interested kwright817 had an idea to see what areas on a map had issues. I setup a map on google maps @ VZW Thunderbolt Reboots - Google Maps

 

[Johnly]

Um... St. Louis is a launch city, meaning LTE has been around since December. I have not been plagued with reboots. I've had a total of 4 since launch day. If you would have been paying attention to the forum you would know that not everyone is having reboots, in fact quite a few people are not having reboots. This particular forum just makes it seem that way. The times I did have issues they were sporadic days, (3 total days to be exact) and after those sporadic days, the next day, the network has gotten even better.

For instance, 2 weeks ago, I would have never thought I would ever hit 40Mbps download speeds, well the last week and a half I've hit over 40Mbps more times than I can remember and I've even hit 50Mbps once. And I NEVER had under 100ms ping times and now I'm getting sub 80ms ping times pretty much every single time.

And obviously it does take some time to implement LTE otherwise they could get LTE nationwide in one year instead of two.

I rest my case. I peacefully completely disagree with you. Attention remarks and all.

 

[VideoEngineerAJS]

I rest my case. I peacefully completely disagree with you. Attention remarks and all.

I don't understand how you can completely disregard the fact that not everyone is having reboot issues and now there is another thread stating that they are no longer getting reboots after being "plagued" with them before. I'm sorry but that is just not looking at the facts.

Sent from my Thunderbolt

 

[Johnly]

If you read this thread, you will learn I am aware everyone is not getting cycled. Your argument was respective pre stating my understanding, for me. Again, I rest my case. I believe as cities get LTE for the first time next year and in 2013, better chip implementation will arrive, and you can expect better performance. I bet reboots are HTCs bad. Bottom line. I rest my case again because I have already stated it clearly here. Good night.

 

[Chrisy]

http://forum.androidcentral.com/htc-thunderbolt/91679-thunderbolt-reboots-4g-3g-1x-wifi.html

 

[thecomputergenius]

My experience also.

just wanted to share my experience, for what it's worth. i live in So Florida on the edge of 4g. i had network connection drops all the time. i was in Manhattan this weekend and had constant 4g. the phone perfomred amazing. quick GPS lock, navigation helpful, super fast. no network losses. battery was still an issue, but i was using it alot. got about 5 hours.

so i am happy to know the phone CAN operate as i need. it seems (at least on mine) that it is a 4g/3g issue. there is hope for some of you

now if they can bet the battery to last longer.....

I live in South Florida also. I'm in tamarac, about a 1/2 mile west of 441 and commerical. I live on the third floor of an apartment building. - My network is constantly switching back and fouth between 4G and 3G and 1x. When I goto fort Lauderdale or South my phone sticks on 4G and it is wonderful. I have never got a reboot at my house or in any 4G area.

However yesterday I went into W Tamarac to a client it was about 5 miles away from my house and that was purely 3G. I was never in this area with my phone. I saw the phone reboot once.

When my phone was brand new I was visiting someone out by 27 and memoral hospial. That is a 3G area. The phone had issues. It rebooted once and I couldn't get my GPS to lock and the voice reconition was horrable. I was told to reset the battery and try uninstalling voice search update and since then I was fine that time until I hit West Tamarac (that was a 2 week perioid I had not had a reboot..

I'm going to go to Lehigh achers and also take a trip to alagator alley and see what happens. and I'll report back

I kiind of think it's a software issue. weather it's towers or software in the phone I don't know. I have 2 weeks to return the phone. But then I'd have to go back to my droid X 1st gen and I don't want that. I could exchange it (or get refund for my phone and buy a new one) the lg revolution or charge but no thank you. I have decided I'll wait it is not interupting my life. and if need be I'll buy a new one later on if this becomes a big issue and sell mine on e-bay.

 

[Mortiel]

If you read this thread, you will learn I am aware everyone is not getting cycled. Your argument was respective pre stating my understanding, for me. Again, I rest my case. I believe as cities get LTE for the first time next year and in 2013, better chip implementation will arrive, and you can expect better performance. I bet reboots are HTCs bad. Bottom line. I rest my case again because I have already stated it clearly here. Good night.

Actually, you case could not be more convoluted. In fact, I am still trying to determine what your point was and how is it relevant to this topic. And what are you even talking about with "as cities get LTE for the first time next year and in 2013"? LTE already has 110+ million people covered in more than 50 cities... so what are you talking about that LTE will hit cities for the FIRST time next year? And do you even know what "better chip implementation" means?

Whatever your point was, the only thing I took from it was that you rest your case WAY too much, mate. You'll go blind doing that.

My point:

The Qualcomm MDM9600 LTE hardware was originally used in the scrapped version of the 4.3" Bionic. It for some reason had a serious problem playing nice with Nvidia's Tegra 2 dual-core processor. I have talked about this before. I do not know if it is in the update version of the 4.5" Bionic, or if said version has a Tegra 2.

The Tegra 2 seems to work fine in other 3G devices, and Samsung has a dual-core processor in the Galaxy Tab 10.1 because they use their own LTE radio hardware, not Qualcomm's. Well, that humble MDM9600 seems to be quite the troublemaker wouldn't you say?

So now explain to me how it is HTC's bad that Qualcomm doesn't play well with others? HTC didn't make the hardware... they just put it in the phone. They didn't realize how nasty the MDM9600 was until that OTA update was out.

The point of this thread was to help determine the parameters that cause power cycling, not who is to blame. I have stated over and over what the problem was. It is the protocol by which the radio communicates with the phone, as well as the way to which the radio positions that protocol. That helps nothing. Getting the phone fixed is finding the piece of incorrect coding that is the true cause. We think we have found it, but I suppose that we will find out in about two weeks.

Point is:
HTC is not at fault.
Google is not at fault.
Qualcomm is the culprit.
Verizon is at fault by association.
A fix is almost here.

See how clear that was? And I did not utter that four word phrase that you seem to overuse.

 

[thecomputergenius]

futher testing with my thunderbolt.

Hi- I live in a fringe area (meaning right between 4G and 3G) only at my house does this phone switch back and fourth and while switching has a very short disconnect. However I never really rebooted. as mentioned above I rebooted for the first time in in W tamarac which was strictly 3G. Being alarmed I did a test yesterday.

I took my car for a 120 mile ride each way (240 round trip) from Fort Lauderdale ( which is 4G) though alagator alley and up to Lehigh achers. For the most part it's very rual where I was driving and going to. this was totally a 3G drive and at places such as the middle of alagator alley where no bars would show up.

I was able to to recive and make and recieve call where it showed no bars. I belive the db was -98 The calls were relativly clear. I purposly left the internet page on fox news and anytime I returned to it, it was there which means the phone it did not reboot once though out the trip. I am happy to say the phone did not reboot on the way back either.

I am happy to say I like this phone. I had that one reboot in W tamarac and druing that reboot when the splash screen of the thunderbolt came up you did not hear it. I'm kind of afriad of this update comming out but oh well we shall see.

 

[J-Dam]

Of this i am now convinced. While traveling for work three days ago i pulled into a town to fill up the gas tank and my phone rebooted twice, back to back! After traveling back thru exact same location on the way home the phone rebooted again.