Entitlement: Is the RIGHT to GUARANTEED benefits or programs.
If you are entitled to something, you should receive it. So, how do you not understand why "phone enthusiasts" feel entitled? When a company guarantees something, you are instantly justifably entitled to it. Also, we paid probably over $100.00 (199.99 in my case) for a product. It shouldn't be all that shocking to you that we want it to be the best it possibly can when we fork out the dough for it.
Now if these companies hadn't mentioned ICS, and we bought this phone just for the things we liked, then yes.....your point is 110% valid. BUT we bought this phone (Razr MAXX) over a month after ICS was released. So it's perfectly fair to step back and say......."no, I wont buy a phone that is released with an old Operating System." And then the company says "But wait! We will update it to ICS very very soon" so we decide to buy.
To me, that is VERY VERY close to a "Bait and Switch". I know legally it isn't, but it's about as close as you can get. When you're dealing with 2 year plans, and even shorter lifespans for a phone, having to wait 6 months to get what they promised is quite significant.