I'm beginning to regret getting this phone

[Mortiel]

Bite me, big boy.

How I deal with Verizon isn't really any of your damn business. Is it?

It is, however, *my* business. Literally. You want to mistreat one of my Tech agents because A COMPLETELY DIFFERENT department sent out a bad software update that was programmed BY A DIFFERENT company, then yes, you will be getting no where fast. We with fall all over ourselves to help someone whom is polite and courteous. Go in with a self-entitled attitude, and we will still try to help, but our options become infinitely limited.

Bear in mind that when you bought the phone and signed that new contract, you were agreeing to the warranty policy as well. You, in a right state of mind, agreed that if your phone malfunctions we will replace it with a certified like-new replacement.

Furthermore, unlike the brand new phones, which only about 1 out of 1000 actually get checked for quality, EVERY SINGLE certified like-new phones get checked. Yes, about 3% of warranty replacements end up malfunctioning, but thats why each one comes with its on warranty, just in case. I have personally seen that warranty replacements often end up being BETTER than brand new phones. So, be self-entitled about getting a new phone. We might be able to help, but you will probably end up right where you are now, complaining again. Whereas if you get the warranty replacement, you will stand a MUCH better chance of having a well working phone.

So calm down, take a breath, and think about things a bit.

 

[IronRainier]

It is, however, *my* business. Literally. You want to mistreat one of my Tech agents because A COMPLETELY DIFFERENT department sent out a bad software update that was programmed BY A DIFFERENT company, then yes, you will be getting no where fast. We with fall all over ourselves to help someone whom is polite and courteous. Go in with a self-entitled attitude, and we will still try to help, but our options become infinitely limited.

Bear in mind that when you bought the phone and signed that new contract, you were agreeing to the warranty policy as well. You, in a right state of mind, agreed that if your phone malfunctions we will replace it with a certified like-new replacement.

Furthermore, unlike the brand new phones, which only about 1 out of 1000 actually get checked for quality, EVERY SINGLE certified like-new phones get checked. Yes, about 3% of warranty replacements end up malfunctioning, but thats why each one comes with its on warranty, just in case. I have personally seen that warranty replacements often end up being BETTER than brand new phones. So, be self-entitled about getting a new phone. We might be able to help, but you will probably end up right where you are now, complaining again. Whereas if you get the warranty replacement, you will stand a MUCH better chance of having a well working phone.

So calm down, take a breath, and think about things a bit.

+ 1. This approach is not only polite, it is the smartest way to go.

 

[Mike_is_Mike]

You just haven't noticed your reboots. Possibly you're in denial.

Even though I have had complaints with my TB, I have noticed no ill effects from the OTA update on my phone. If it is rebooting it is only doing it during the 7 hours a night I'm asleep.

well, it DOES reboot half way through the day when I put in a fresh battery, but I don't think the OTA update is smart enough to time it's random reboot to match my battery swap.

 

[nate44]

I'm currently upgrading my favorite ROM to Gingerbread. So no regrets for me

 

[Mordecaidrake]

Mortiel is right, you never get anywhere thinking you're owed something or that you're better than everyone else. I myself have never had a problem with Verizon customer service and I've been a customer for 13 years.

 

[Alma]

You just haven't noticed your reboots. Possibly you're in denial.

I have not noticed any reboots either. Please tell what are the indications that a reboot has occurred. Thanks.

 

[Chrisy]

Press and hold the Home button. If the Recent App area is cleared, the device rebooted.

You can also look under Power Settings and Battery. If it says unplugged time is, say an hour, and you took it off the charger five hours ago, your device has rebooted.

Mine does it once a day, at least. Half the time I don't see it rebooting. But I know it has because of the cleared Recent apps area.

 

[wildbean98]

Get a new one.